Alhashimi Hotel and Hostel

Nice friendly staff. Especially young lady at reception. Nice rooms. Even a complimentary dinner fekm the hotel 1 eve. Was a nice pleasnt stay. 7 of us .had promised us a 4 bed and a 3 bed. But gve us 5 bed and 4 bes. With a queen bed in @ room . Breakfast chef was very friendly and cooked your omelettes the way you aksed.checked in 28/02 check out 04/03

I had booked this hotel some time ago, on their web site. We finally arrived at the Damascus gate by the shuttle bus Nesher from the airport, we were told you cant drive in the old city, we would have to walk with our hand luggage and bags by the driver. So we set off through the dimly lit market street to find our hotel. We saw the old battered sign, stating Hashimi Hotel andHostel ( which was a bit worrying ). So we walked up the stairs to the reception. Gave my name and went through the check in process, passport etc and I paid in cash, they don't accept credit cards and prefer dollars ( strange ). The reception was packed with men, it didn't look very clean to be honest. Once I paid the $360 for 3 nights the guy behind the desk asked what our relationship was...I said she is my partner, he then told me the hotel policy is that un married couples cannot share the same room, and that he can give my partner another room ( a single ). I said this is ludicrous, and that when I reserved the room with both mine and Tanyas names this should of flagged this up, surely at that point was to question it not after he had taken the dollars. And it went from bad to worse, once he took my money and told me this, I asked for my money back he said the hotel policy is that it is 100 % non refundable, utter joke. By this time it was after 9pm. I asked if he could inform me of any hotels near here, he said no sorry I don't know of any. I asked if we could use the internet, it was on the 4th floor...we went in the lift, but for some reason we went to what was identified as the breakfast area ( downstairs) the tables were full of dirty plates and food...it was horrible. We got to the roof top and the wfi didn't work. We went back to the reception and demanded my cash back, after some discussion he gave me it back but said my card will be charged the 100%. We left and found a great hotel some 5 mins walk from the Damascus gate. We were actually talking about flying back to Cyprus the next day. Luckily we found a great hotel after this fiasco and enjoyed our time in Jerusalem The whole experience was crap, the mis representation of the hotel, the web photos showing the breakfast terrace, but in fact it is in the basement, the unhelpfulness of the reception staff Just give it a big miss