K K K S TA

Armenian Guest House

  • 36 Via Dolorosa, Jerusalem
  • Photo: Armenian Guest House

TripAdvisor Reviews

TripAdvisor ReviewsBased on 22 traveler reviews
Spotlessly clean, perfect location! Comfy beds, spacious dorms and bathrooms.
TripAdvisor RatingReviewed on November 20, 2019

We stayed in the women's dorm and it was large and spotlessly clean with thick, comfy mattresses. I've stayed there a number of times and have always been happy with the place. The dorm is cheap but you should bring your own towel. They used to have an elderly employee who was...

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We stayed in the women's dorm and it was large and spotlessly clean with thick, comfy mattresses. I've stayed there a number of times and have always been happy with the place. The dorm is cheap but you should bring your own towel. They used to have an elderly employee who was short-tempered and seemed to be suffering from dementia but the last time I was there I didn't see him; maybe he finally retired. The other staff are professional and courteous. Oh and the free breakfast was excellent. Lots of fresh everything.

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We want our money back !
TripAdvisor RatingReviewed on November 3, 2019

I never let any reviews but I really want to prevent over people to go to this guest house. It was probably, in the past, a good one, according to old reviews and the touristic book Le Petit Futé and Le Routard. But now, it’s just overpriced according to the miserable service. We booked in...

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I never let any reviews but I really want to prevent over people to go to this guest house. It was probably, in the past, a good one, according to old reviews and the touristic book Le Petit Futé and Le Routard. But now, it’s just overpriced according to the miserable service. We booked in July for 10 persons for the end of October. We are part of a religious NGO. They asked my friend to send all the money, more than 800 euros. Of course, this is completly inapropriate. Usually, tourist can just give a deposit. Moreoever, they ask her the numbers of her credit card, they don’t use like everybody a service like Paypal or Booking.com for security reasons. My friend was really nice and payed. In septembre, 3 persons of our group could’t come. She sent an email to them for a refund and they didn’t accept. Well. We tried to find an arrangment, asking them if we can book an extra night because we have lost more than 200 euros… They don’t even reply to our questions and told us, as a gift, that we can pay 30 instead of 38 euros for the third night ! Fine, we gave up. Then we ask them if it’s possible to have a meeting in the hostel. They say no, always in a rude way, like the Italian guy says in the previews review. Once we arrived, we talked again about the money and they told us that they didn’t rent the 3 beds to leave us space. Of course, it was wrong, they could have rent to anybody… 30 euros for what ? A bed in a ugly dormroom with two shower with cold water outside. For our third night, we have been to Cinema Hotel, close to the old town, for less than 20 euros, amazing service, rooms and breakfast… I highly recommanded you to don’t go to this place, just interested in money and use completly illegal way to receive the monney.

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Do not book! Appauling attitude of staff and bullies.
TripAdvisor RatingReviewed on May 20, 2019

I queried about rooms at this guest house whilst waiting for my flights to be confirmed. I messaged via email and called only to be shouted at by the guy who answered and told me write an email. I then wrote an email and asked for the total price as they wanted the money to...

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I queried about rooms at this guest house whilst waiting for my flights to be confirmed. I messaged via email and called only to be shouted at by the guy who answered and told me write an email. I then wrote an email and asked for the total price as they wanted the money to reserve the room which I did not have a problem with. However they threatened me saying if you don't book by today we will cancel your booking! I am the customer and they have no regard for how they speak to you! 1 hour later they sent me another email saying reservation cancelled! This is appalling behaviour. A customer is entitled to query the price before booking and I could not book until I had my flight confirmation. When I did they told me book or else! Very bad customer service and they do not treat guests write for a so called guest house who is supposed to be attached to a Catholic church appauling treatment! Do yourselves a favour and do not book with these bullies. There are better places to book in Jerusalem.

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