Paamonim Aparthotel (Bell Hotel)

The hotel is situated in the right spot to be, close by, in walking distance is the Yehuda market, full of locals doing the groceries and youngsters enjoying a beer. Also close to the central station and to the old city. The beds are really comfortable and rooms count with any essential appliances. The stuff is very friendly and help you with everything you might need - laundry, car rental, and more. Best of all, try the free cookies and baklava and tea/coffee the have for the guest in the lobby. Thanks guys for that!

Please take the time to carefully read ALL the negative reviews on this hotel. If you read the responses by management, they always turn the guests into the victim and take no accountability for their mistreatment of guests and their issues with the hotel. Management forgets they are in the hospitality business and that means responding to requests, conducting necessary maintenance in the room, upon request without showing anger to the requestor. What the Hotel Paamonim does Instead, is act unprofessionally, abrasive and disgusting. Why would anyone want to stay in a hotel that treats their guests that way? Unfortunately, I found out the hard way. - We had jewelry stolen from the room - The showers were dirty - The showers flood the bathroom and get the entire floor soaked if you use the large shower head\ - The rooms are really noisy due to heavy construction The staff forgets to clean your room. On a different day, the staff came by at 9 am. and we were not ready to leave and they said sorry, the room will not be cleaned as they are going to another floor. - We told the hotel that the balcony door did not lock which was unsafe for our child as well as a potential intruder coming into our room. The hotel did not fix this over the five nights we stayed there and treated this case with apathy - We gave the hotel 4 days notice to see if we can check out one day early due to an illness I had. They denied my request to give me money back for the one night. I was told by management that no hotel in the world or any country will let you out of this. As I walked in off the street, I did not sign any contract, there is no signage and was told by another staff member that it would not be a problem. Really, that has never happened to me in the US, Europe or South America. I think my fellow travelers would agree with me on this, that most hotel will issue a refund with more than 24 hours notice. - Can you believe when I fell ill, I asked the owner of the hotel to email me a doctor name as I don't have insurance. I waited for an email from her and never got one. When I approached the owner, she said, she did not find anything. Really, in all of Jerusalem, she could not find a doctor? The hotel did not even know that a medical office was located across the street. At least, close the loop and contact me to show you care. The problem is you don't know how to treat guests. I have traveled to 44 countries and stayed in hundreds of hotels. This is by far the worst hotel I have ever stayed in. I have never seen an owner and management who take no accountability and treat their guests as awfully as the Hotel Paamonim. If you want to feel like a guest an select a hotel that cares about you, then clearly the Hotel Paamonim is not the hotel for you.