Central Boutique Hotel

We loved our stay! If you are visiting Jerusalem for the first time and would like to have your accommodation for a reasonable price in a very central location the place is an excellent choice to discover the city. - Practical and convenient with plenty of restaurants, bars and cafes in the area. The rooms are very clean and cosy and comfortable. The staff is ready to help at all times 24hours and could answer any of our questions regarding the city and places to visit, prices etc. We discovered Jerusalem on foot as everything was so close. I highly recommend the place for people looking for a central & cosy hotel to stay at. We will definitely be returning.

I booked this on booking.com. The pictures looked good and the place looked clean. We were surprised to arrive and find that we needed to check in at a 24 hr mini mart and enter to the "hotel" through an alley. the first night I couldn't get the heat to work in my room and it was about 30 Degrees F. I had to get the comforter from one of my travel companion's room and slept in full clothing. There was a portable heater in the room, but it only heated about 12 inches around the heater itself. Not so efficient for a large room with very high ceilings. The worst part was trying to figure out how to communicate that to the "front desk". You basically have to get dressed, put on a coat and shoes, walk to the alley and around the corner to the mini mart to get help for any issues. If I were paying $50 a night for what was advertised as a hostel, I would have been far more understanding. The next morning , no hot water. The owner showed up and worked on the water heater and got it to manageable warm. Still no heat in my room. The owner came in to look at heater and told me it was working but I couldn't feel it because the ceilings were so high. Ummm. I want heat in my hotel room. basic requirement if I am paying to stay somewhere. Both days we stayed the power would go off and we had to wait for the owner to reset the fuse. After complaining again about the heat, the owner told me I was "too sensitive" and that he did the best he could by putting a mobile heater in my room. after two days with no real solution, we decided to check out. The owner still insisted on charging us for the full stay and explained he didn't have a choice. He didn't offer any discount or anything. I have been traveling professionally for over 15 years and stay in hotels 2-3 times each month in a variety of settings in the US and out side the US. I was very surprised to see the reviews for this property, particularly because other guests had experienced similar things (power going off, concerns about handing over passport to mini mart check out guy, etc). This was by far the worst experience I have had with an unreasonable owner. The good news is we found the Harmony hotel which was literally the polar opposite experience.