Cramim Hotel Resort & Spa

i was with me sister form 7/6 till 9/06 well i want first to say WOW the entrance was very nice the lobby where is the reception very clean smell good the personnel in the entrance ask if i want to drink something. we didn't wait to much to wating for the room so i enjoy the view. the lobby to go to the elevator very nice the design is very SUPER ! we was in the 5 floor in 520 the room was unliveable clean the balcony the view the silence the bath room was WOW i want to say that the staff in the swimming pool in the breakfast and dinner are very nice very pleasant and i enjoy very very much ( i don't deserve the red carpet but really the staff WOW WOW WOW incredible!!! i want also to say i was in the swing workout and Sasha who make the séance she was very good and nice i really enjoy the 50 minutes. i really enjoy but the only think that it's was not nice is the when i seat on the terrace near to the swimming pool to take a breath and just to seat to enjoy the silence there have some works that it's was not so good i was want to post the video that i make but we cannot in the site only pictures but really do not make works when you have guest in the hotel and the guest want to take a breath and to enjoy the silence ! but really i't was really great and i enjoy !! thank you

We had chosen this hotel due to proximity to family in Israel and to Jerusalem. It's a beautiful hotel, comfortable beds, a great breakfast buffet. While we were at the hotel we experienced excellent service. Ahmad took care of some issues we had with our reservation and comped us a lunch for our troubles. He was GREAT. We also had outstanding help from one of members of the concierge. I failed to get his name and I really wanted to thank him. (stocky, light complexion and 5'10"?). We gave him a HUGE challenge. Our family plans fell through, we want a tour of Jerusalem today. today? let me see what I can do. He came through with a terrific guide that knew Jersalem like the back of his hand. We had problems communicating with the hotel prior to our arrival. I sent 5 emails with questions and never got any response. I called the hotel 5 times. The initial choice for English language is great, but after that you don't have a choice and I could not understand what they were telling me. The one time I got through to someone they told me they'd get someone to call me back and they never did. So, unless you speak the language or have someone who does don't expect to have any useful interaction with the hotel prior to your arrival. The layout of the rooms, furniture chosen and overall design is strange. Not bad, just very very different. We were only here 2 nights and did not get to take advantage of the spa experience which sounded pretty terrific. This property appears to cater more to Israelis than foreign tourists. At the airport trying to find a taxi to take us here was a problem. Nowhere did the Cramin resort provide full and complete address information. We tried 6 Taxi drivers before one seemed to figure out where we were going. No one at the airport had ever heard of this property. They kept asking if it was in Jerusalem or Tel Aviv. If we had to do over we would have had a car service waiting to take us there. Arrival at the hotel at midnight was strange. It wasn't really clear where the entrance was. We drove past it the first time. Their information says you can't check in after 11p.m., but we had a relative in Israel call and they were told that their front desk has someone 24 hours a day, so that was strange. Hope this is helpful for someone to avoid problems we had