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Cramim Hotel Resort & Spa

  • Kiryat Anavim, Jerusalem
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from $280 / person

  • Photo: Cramim Hotel Resort & Spa

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1083 traveler reviews
Very nice apart from cleaner used our toilet
TripAdvisor RatingReviewed on January 6, 2022

It was mine and my husband’s second time there. Lovely place, great massages, great atmosphere, amazing food. When we got back from dinner there was a smell in the room that me and my husband both smelt. So I asked reception if someone went in our room they told me they clean it at...

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It was mine and my husband’s second time there. Lovely place, great massages, great atmosphere, amazing food. When we got back from dinner there was a smell in the room that me and my husband both smelt. So I asked reception if someone went in our room they told me they clean it at night. I complained about the smell after telling me to wait in the room till they clean it I refused as I’m pregnant and couldn’t bare the smell so I asked them to change our room they moved us to a slightly nicer room but no apologies or anything but whatever wasn’t going yo let it ruin our time there. So I would advise them the service needs to be a bit better as it is a 5 star hotel

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Disappointed, not coming back again
TripAdvisor RatingReviewed on December 15, 2021

We've been to Cramim several times, unfortunately with each stay the quality of the facilities as well as the service deteriorates, and the last stay was the last nail in the proverbial coffin. It started out with us noticing that the toilet in our room simply hadn't been cleaned, there were dry urine stains on...

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We've been to Cramim several times, unfortunately with each stay the quality of the facilities as well as the service deteriorates, and the last stay was the last nail in the proverbial coffin. It started out with us noticing that the toilet in our room simply hadn't been cleaned, there were dry urine stains on it... Our requests from reception to have it cleaned were answered with "yes of course", but they didn't clean it. Worse still was over breakfast- One of us is allergic to gluten, which we made clear in advance when booking, as well as calling in advance before coming, as well as each and every time we stepped in the dining room. Unfortunately, the waitress had given my wife regular bread, even though we communicated it, and insisted that it's gluten-free. When we realized it's the same bread as in the buffet which clearly indicates it's normal bread, she just took it away and replaced it with another, by which time we lost trust in the food and couldn't eat. When we checked out and were asked how was our stay, we mentioned that unfortunately those two issues blemished our stay. They were very surprised and said they'll look into it and call us to get more feedback (and hopefully, apologize?), but they never did. We even e-mailed them afterwards asking where is the call-back, but they haven't replied to that, too. What was once a remarkable hotel is sadly fast becoming outdated, providing poor service and inadequate value for money.

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When in Israel a must stay...
TripAdvisor RatingReviewed on December 10, 2021

We go to the Cramim each year. It is the ultimate experience in a spa hotel. Customer service is par excellent from the front desk to the restaurant staff, to house keeping. Food variety is abundant. Food preparation is perfect (to each individual's request is needed). The wine bar offers excellent tastings in higher...

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We go to the Cramim each year. It is the ultimate experience in a spa hotel. Customer service is par excellent from the front desk to the restaurant staff, to house keeping. Food variety is abundant. Food preparation is perfect (to each individual's request is needed). The wine bar offers excellent tastings in higher end wines. The sommelier is most knowledgeable of the wines and wineries in Israel. After dinner, the entertainment is very good in a lovely, large coffee/snack room. Room maintenance was excellent.

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Amenities

    • Suited for

    • Families
    • Couples
    • Services

    • Restaurant
    • SPA
    • Mini Bar
    • Cable/Satellite TV
    • Air Conditioning
    • Fax / Photocopying
    • General

    • Free WIFI
    • Free Parking
    • Indoor Swimming Pool
    • Event Hall
    • Accessibility
    •  
    • Check in: 3:00 PM
    • Check out: 11:00 AM

Plan your event at Cramim Hotel Resort & Spa

+972-72-329-0734