Cramim Hotel Resort & Spa

We've been to Cramim several times, unfortunately with each stay the quality of the facilities as well as the service deteriorates, and the last stay was the last nail in the proverbial coffin. It started out with us noticing that the toilet in our room simply hadn't been cleaned, there were dry urine stains on it... Our requests from reception to have it cleaned were answered with "yes of course", but they didn't clean it. Worse still was over breakfast- One of us is allergic to gluten, which we made clear in advance when booking, as well as calling in advance before coming, as well as each and every time we stepped in the dining room. Unfortunately, the waitress had given my wife regular bread, even though we communicated it, and insisted that it's gluten-free. When we realized it's the same bread as in the buffet which clearly indicates it's normal bread, she just took it away and replaced it with another, by which time we lost trust in the food and couldn't eat. When we checked out and were asked how was our stay, we mentioned that unfortunately those two issues blemished our stay. They were very surprised and said they'll look into it and call us to get more feedback (and hopefully, apologize?), but they never did. We even e-mailed them afterwards asking where is the call-back, but they haven't replied to that, too. What was once a remarkable hotel is sadly fast becoming outdated, providing poor service and inadequate value for money.