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Cramim Hotel Resort & Spa

  • Kiryat Anavim, Jerusalem
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from $280 / person

  • Photo: Cramim Hotel Resort & Spa

TripAdvisor Reviews

TripAdvisor ReviewsBased on 993 traveler reviews
New
Unfortunately still one of the best hotels in Israel
TripAdvisor RatingReviewed 4 days ago

I am sorry to say but this is a mediocre hotel. The delux room(which we got a complimentary upgrade to)-carpet looks un clean,shower outdated, bed -oh god,the mattresses are un leveled and the porch is just non usable. Breakfast-suppose to be a highlight, at best it is 2/5. Omlet is an embarrassment, alcohol as well...

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I am sorry to say but this is a mediocre hotel. The delux room(which we got a complimentary upgrade to)-carpet looks un clean,shower outdated, bed -oh god,the mattresses are un leveled and the porch is just non usable. Breakfast-suppose to be a highlight, at best it is 2/5. Omlet is an embarrassment, alcohol as well even the amazing Israeli tomato was just not there yet. All the sweets are just not there except for the knafe which was great. Even the coffee is just a nespresso, i think it can be a bit better. Dining room- dirty,out dated and just ... Spa- nice. Nice desk staff,solarium beds -what can i say,just really not guys,put in some money and change it. This could be a great hotel if the price would be cut in half!!!! Otherwise, it is really not a luxury spa hotel.

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Terrible Customer Service!
TripAdvisor RatingReviewed on January 12, 2020

My husband and I took a romantic vacation at this supposedly luxury hotel. From the start, the hotel service wasn't great - long wait for drink orders and uncooked food in the dining room, misleading information at the SPA, etc. However, what really is troublesome is how they handle serious problems. Housekeeping broke my...

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My husband and I took a romantic vacation at this supposedly luxury hotel. From the start, the hotel service wasn't great - long wait for drink orders and uncooked food in the dining room, misleading information at the SPA, etc. However, what really is troublesome is how they handle serious problems. Housekeeping broke my laptop (they made it fall on the floor) - we informed the hotel immediately as soon as we got back to the room and based on the shape of the computer, there's no doubt about what happened. The hotel manager assured us they would follow up - we followed up multiple times during our stay, and after our stay by email and calls. Nothing was done and we are now forced to sue the hotel, instead of solving the problem amicably. The lack of response, lack of taking responsibility and complete lack of care is unacceptable for any hotel but even more so when you pay so much money and get your vacation ruined like that.

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Poor experience and bad service
TripAdvisor RatingReviewed on December 30, 2019

The food was a major letdown, arrogant front desk agents, faulty room appliances and indifferent staff. Bad experience. Food was not good. Spa treatments were not good. They do not care. Small buffer area lo g waiting for food. Bland tastless food and super fatty meats.

Amenities

    • Suited for

    • Families
    • Couples
    • Services

    • Restaurant
    • SPA
    • Mini Bar
    • Cable/Satellite TV
    • Air Conditioning
    • Fax / Photocopying
    • General

    • Free WIFI
    • Free Parking
    • Indoor Swimming Pool
    • Event Hall
    • Accessibility
    •  
    • Check in: 3:00 PM
    • Check out: 11:00 AM

Plan your event at Cramim Hotel Resort & Spa

+972-72-329-0734