The food was a major letdown, arrogant front desk agents, faulty room appliances and indifferent staff. Bad experience. Food was not good. Spa treatments were not good. They do not care. Small buffer area lo g waiting for food. Bland tastless food and super fatty meats.
Cramim Hotel Resort & Spa
About Cramim Hotel Resort & Spa
Cramim Hotel Resort & Spa is a 5+ star resort in the Jerusalem Hills town of Kiryat Anavim featuring 155 luxurious rooms and a full range of amenities. Located just 13 km west of Jerusalem, it offers the serenity of nature with convenient access to the city by car. The hotel caters to adults and kids 10 years of age and above.
TripAdvisor Reviews
Based on 993 traveler reviewsNew
“Unfortunately still one of the best hotels in Israel”
I am sorry to say but this is a mediocre hotel. The delux room(which we got a complimentary upgrade to)-carpet looks un clean,shower outdated, bed -oh god,the mattresses are un leveled and the porch is just non usable. Breakfast-suppose to be a highlight, at best it is 2/5. Omlet is an embarrassment, alcohol as well...
MoreI am sorry to say but this is a mediocre hotel. The delux room(which we got a complimentary upgrade to)-carpet looks un clean,shower outdated, bed -oh god,the mattresses are un leveled and the porch is just non usable. Breakfast-suppose to be a highlight, at best it is 2/5. Omlet is an embarrassment, alcohol as well even the amazing Israeli tomato was just not there yet. All the sweets are just not there except for the knafe which was great. Even the coffee is just a nespresso, i think it can be a bit better. Dining room- dirty,out dated and just ... Spa- nice. Nice desk staff,solarium beds -what can i say,just really not guys,put in some money and change it. This could be a great hotel if the price would be cut in half!!!! Otherwise, it is really not a luxury spa hotel.
Less“Terrible Customer Service!”
My husband and I took a romantic vacation at this supposedly luxury hotel. From the start, the hotel service wasn't great - long wait for drink orders and uncooked food in the dining room, misleading information at the SPA, etc. However, what really is troublesome is how they handle serious problems. Housekeeping broke my...
MoreMy husband and I took a romantic vacation at this supposedly luxury hotel. From the start, the hotel service wasn't great - long wait for drink orders and uncooked food in the dining room, misleading information at the SPA, etc. However, what really is troublesome is how they handle serious problems. Housekeeping broke my laptop (they made it fall on the floor) - we informed the hotel immediately as soon as we got back to the room and based on the shape of the computer, there's no doubt about what happened. The hotel manager assured us they would follow up - we followed up multiple times during our stay, and after our stay by email and calls. Nothing was done and we are now forced to sue the hotel, instead of solving the problem amicably. The lack of response, lack of taking responsibility and complete lack of care is unacceptable for any hotel but even more so when you pay so much money and get your vacation ruined like that.
Less“Poor experience and bad service”
Amenities
Suited for
- Families
- Couples
Services
- Restaurant
- SPA
- Mini Bar
- Cable/Satellite TV
- Air Conditioning
- Fax / Photocopying
General
- Free WIFI
- Free Parking
- Indoor Swimming Pool
- Event Hall
- Accessibility
- Check in: 3:00 PM
- Check out: 11:00 AM