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Cramim Hotel Resort & Spa

  • Kiryat Anavim, Jerusalem
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from $280 / person

  • Photo: Cramim Hotel Resort & Spa
    Photo: Cramim Hotel Resort & Spa

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1102 traveler reviews
excelent
TripAdvisor RatingReviewed on June 9, 2022

i was with me sister form 7/6 till 9/06 well i want first to say WOW the entrance was very nice the lobby where is the reception very clean smell good the personnel in the entrance ask if i want to drink something. we didn't wait to much to wating for the room so...

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i was with me sister form 7/6 till 9/06 well i want first to say WOW the entrance was very nice the lobby where is the reception very clean smell good the personnel in the entrance ask if i want to drink something. we didn't wait to much to wating for the room so i enjoy the view. the lobby to go to the elevator very nice the design is very SUPER ! we was in the 5 floor in 520 the room was unliveable clean the balcony the view the silence the bath room was WOW i want to say that the staff in the swimming pool in the breakfast and dinner are very nice very pleasant and i enjoy very very much ( i don't deserve the red carpet but really the staff WOW WOW WOW incredible!!! i want also to say i was in the swing workout and Sasha who make the séance she was very good and nice i really enjoy the 50 minutes. i really enjoy but the only think that it's was not nice is the when i seat on the terrace near to the swimming pool to take a breath and just to seat to enjoy the silence there have some works that it's was not so good i was want to post the video that i make but we cannot in the site only pictures but really do not make works when you have guest in the hotel and the guest want to take a breath and to enjoy the silence ! but really i't was really great and i enjoy !! thank you

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Great Amenities with Poor Customer Service
TripAdvisor RatingReviewed on May 1, 2022

Hi, My wife and I were visiting from the United States and had an exceptional time at the resort. The amenities were great and on-site staff was excellent. Our problems started after we left. We paid our hotel bill upon check out and ensured that there was no VAT tax on our...

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Hi, My wife and I were visiting from the United States and had an exceptional time at the resort. The amenities were great and on-site staff was excellent. Our problems started after we left. We paid our hotel bill upon check out and ensured that there was no VAT tax on our folio (which at 17% is not insignificant, particularly on a longer stay like ours). Subsequent to checking out, the I noticed a separate charge on my credit card, which I inquired about and was informed that we were charged VAT. We had presented our foreign passports along with our blue tourist visa cards at check-in so this was a total surprise. When we questioned why we were charged VAT, my emails and correspondence went ignored. It is impossible to get in touch with any customer service rep, either via phone, email or whatsapp. Super frustrating experience for what should be easy to fix. To-date, I still haven't connected with anyone who can help. It's a shame that something that's so easy to resolve can ruin what should have been a great experience.

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Outstanding place but not very good for English only speaking visitors
TripAdvisor RatingReviewed on April 15, 2022

We had chosen this hotel due to proximity to family in Israel and to Jerusalem. It's a beautiful hotel, comfortable beds, a great breakfast buffet. While we were at the hotel we experienced excellent service. Ahmad took care of some issues we had with our reservation and comped us a lunch...

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We had chosen this hotel due to proximity to family in Israel and to Jerusalem. It's a beautiful hotel, comfortable beds, a great breakfast buffet. While we were at the hotel we experienced excellent service. Ahmad took care of some issues we had with our reservation and comped us a lunch for our troubles. He was GREAT. We also had outstanding help from one of members of the concierge. I failed to get his name and I really wanted to thank him. (stocky, light complexion and 5'10"?). We gave him a HUGE challenge. Our family plans fell through, we want a tour of Jerusalem today. today? let me see what I can do. He came through with a terrific guide that knew Jersalem like the back of his hand. We had problems communicating with the hotel prior to our arrival. I sent 5 emails with questions and never got any response. I called the hotel 5 times. The initial choice for English language is great, but after that you don't have a choice and I could not understand what they were telling me. The one time I got through to someone they told me they'd get someone to call me back and they never did. So, unless you speak the language or have someone who does don't expect to have any useful interaction with the hotel prior to your arrival. The layout of the rooms, furniture chosen and overall design is strange. Not bad, just very very different. We were only here 2 nights and did not get to take advantage of the spa experience which sounded pretty terrific. This property appears to cater more to Israelis than foreign tourists. At the airport trying to find a taxi to take us here was a problem. Nowhere did the Cramin resort provide full and complete address information. We tried 6 Taxi drivers before one seemed to figure out where we were going. No one at the airport had ever heard of this property. They kept asking if it was in Jerusalem or Tel Aviv. If we had to do over we would have had a car service waiting to take us there. Arrival at the hotel at midnight was strange. It wasn't really clear where the entrance was. We drove past it the first time. Their information says you can't check in after 11p.m., but we had a relative in Israel call and they were told that their front desk has someone 24 hours a day, so that was strange. Hope this is helpful for someone to avoid problems we had

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Amenities

    • Suited for

    • Families
    • Couples
    • Services

    • Restaurant
    • SPA
    • Mini Bar
    • Cable/Satellite TV
    • Air Conditioning
    • Fax / Photocopying
    • General

    • Free WIFI
    • Free Parking
    • Indoor Swimming Pool
    • Event Hall
    • Accessibility
    •  
    • Check in: 3:00 PM
    • Check out: 11:00 AM

Plan your event at Cramim Hotel Resort & Spa

+972-72-329-0734