A perfect place for a couples getaway, could not have loved it more as a quick escape. The dinner is particularly amazing and the spa experience overall is exceptional. Could not recommend more strongly.
Cramim Hotel Resort & Spa
About Cramim Hotel Resort & Spa
Cramim Hotel Resort & Spa is a 5+ star resort in the Jerusalem Hills town of Kiryat Anavim featuring 155 luxurious rooms and a full range of amenities. Located just 13 km west of Jerusalem, it offers the serenity of nature with convenient access to the city by car. The hotel caters to adults and kids 10 years of age and above.
TripAdvisor Reviews
Based on 1096 traveler reviews“Great Amenities with Poor Customer Service”
Hi, My wife and I were visiting from the United States and had an exceptional time at the resort. The amenities were great and on-site staff was excellent. Our problems started after we left. We paid our hotel bill upon check out and ensured that there was no VAT tax on our...
MoreHi, My wife and I were visiting from the United States and had an exceptional time at the resort. The amenities were great and on-site staff was excellent. Our problems started after we left. We paid our hotel bill upon check out and ensured that there was no VAT tax on our folio (which at 17% is not insignificant, particularly on a longer stay like ours). Subsequent to checking out, the I noticed a separate charge on my credit card, which I inquired about and was informed that we were charged VAT. We had presented our foreign passports along with our blue tourist visa cards at check-in so this was a total surprise. When we questioned why we were charged VAT, my emails and correspondence went ignored. It is impossible to get in touch with any customer service rep, either via phone, email or whatsapp. Super frustrating experience for what should be easy to fix. To-date, I still haven't connected with anyone who can help. It's a shame that something that's so easy to resolve can ruin what should have been a great experience.
Less“Outstanding place but not very good for English only speaking visitors”
We had chosen this hotel due to proximity to family in Israel and to Jerusalem. It's a beautiful hotel, comfortable beds, a great breakfast buffet. While we were at the hotel we experienced excellent service. Ahmad took care of some issues we had with our reservation and comped us a lunch...
MoreWe had chosen this hotel due to proximity to family in Israel and to Jerusalem. It's a beautiful hotel, comfortable beds, a great breakfast buffet. While we were at the hotel we experienced excellent service. Ahmad took care of some issues we had with our reservation and comped us a lunch for our troubles. He was GREAT. We also had outstanding help from one of members of the concierge. I failed to get his name and I really wanted to thank him. (stocky, light complexion and 5'10"?). We gave him a HUGE challenge. Our family plans fell through, we want a tour of Jerusalem today. today? let me see what I can do. He came through with a terrific guide that knew Jersalem like the back of his hand. We had problems communicating with the hotel prior to our arrival. I sent 5 emails with questions and never got any response. I called the hotel 5 times. The initial choice for English language is great, but after that you don't have a choice and I could not understand what they were telling me. The one time I got through to someone they told me they'd get someone to call me back and they never did. So, unless you speak the language or have someone who does don't expect to have any useful interaction with the hotel prior to your arrival. The layout of the rooms, furniture chosen and overall design is strange. Not bad, just very very different. We were only here 2 nights and did not get to take advantage of the spa experience which sounded pretty terrific. This property appears to cater more to Israelis than foreign tourists. At the airport trying to find a taxi to take us here was a problem. Nowhere did the Cramin resort provide full and complete address information. We tried 6 Taxi drivers before one seemed to figure out where we were going. No one at the airport had ever heard of this property. They kept asking if it was in Jerusalem or Tel Aviv. If we had to do over we would have had a car service waiting to take us there. Arrival at the hotel at midnight was strange. It wasn't really clear where the entrance was. We drove past it the first time. Their information says you can't check in after 11p.m., but we had a relative in Israel call and they were told that their front desk has someone 24 hours a day, so that was strange. Hope this is helpful for someone to avoid problems we had
Less“Incredible holiday”
Amenities
Suited for
- Families
- Couples
Services
- Restaurant
- SPA
- Mini Bar
- Cable/Satellite TV
- Air Conditioning
- Fax / Photocopying
General
- Free WIFI
- Free Parking
- Indoor Swimming Pool
- Event Hall
- Accessibility
- Check in: 3:00 PM
- Check out: 11:00 AM