Cramim Hotel Resort & Spa

We have stayed at many isrotel hotels eliat dead sea carmel spa and this one was one of the best. The place was packed but service waa still at the top. The food taste great but nothing special the place is very clean. The only really issue for me was the hotel soap stunk. It was me and my husbands 12 year anniversary and they sent up choclate to the room. Had a great time

This is my second time at Cramim - a beautiful and luxurious spa hotel set in the hills of Jerusalem. The stunning views are reminiscent of Provence and the design of the hotel makes the most of the setting. For this vacation, I brought my three older children with me and we very much enjoyed having 2 adjoined rooms with lovely views (216-217). One of my favorite things about the hotel are the amazing bathtubs they have, and the fact that there are speakers located in the bathroom so you can listening to your favorite calming music while relaxing in the tub - pure bliss! The staff is mostly very friendly (although one of the women at the reception was quite rude when I spoke to her to cancel our dinner reservations and kept patching me through to different people till I got fed up and had to call back). Breakfast was amazing and other hotels should definitely learn from Isrotel on how to make a great breakfast experience despite Covid and its limitations. The only thing i felt was missing was pancakes - but that's just my personal favorite. I loved being able to order eggs from the waiters rather than waiting in line for long periods of time - I would recommend keeping this practice up. The spa is great and I had several treatments over the time we spent at the hotel. Dalia was wonderful for aromatherapy and Limor gave me a lovely facial. Also had a Cramim massage with Gal which was very good and I enjoyed a lot . My only complaint - and for us it was quite a major one - was that for the three days we were there, one of the outdoor pools was roped off and completely unavailable for use. As the other outdoor pool is rather small, this was highly incompatible with following social distancing and gave us an uncomfortable feeling most of the time as there was a great number of people in the water at the same time. As a person who experienced Covid herself and was very ill, I felt the hotel was being highly irresponsible in allowing such a large number of people use such a small pool and should have made every effort to open the other pool. As a main reason we came on vacation was to enjoy the pool as we have not been to one or the beach all summer, this definitely had a negative impact on our experience. In addition, every time I asked one of the staff members about the other pool being closed, I was brushed off and told there was a drainage problem (though I did not see any work being done to remedy the problem throughout the entire time we were there) and to just use the other pool - this is an unacceptable response to a guest who paid thousands of shekels and expects to get full use of the hotels amenities! One staff member even dared to tell me that "like you, we really want it to open as well" - as if she also had just spent so much money and discovered that a main part of her vacation was ruined. None of the staff members displayed empathy or understanding to my complaint, suggested some type of compensation, or offered to bring my complaint to the management. I am a big believer in guest service, and felt that in this case the issue definitely was not handled properly. I honestly felt bad for all the other people arriving at the hotel only to learn that the larger pool was unavailable - many people were complaining about it in the pool area. At the least, I think that the hotel, or Isrotel, should be made to post such a thing on their website to let people ordering vacations know in advance. So to summarize - a wonderful vacation, marred by one significant detail that should have been addressed better by the staff in order to ensure guest satisfaction and pleasure.