Dan Boutique Jerusalem

This is my first review on Tripadvisor. I felt compelled to write this review, due to the bad experience that my family suffered at the Dan Boutique. I felt that this was particularly important, after having read the many ‘positive’ reviews about this hotel on Tripadvisor. This is most probably down to a staff member, and Night Manager, Judith, who, in a completely inappropriate manner, harasses customers to post 5 star reviews. She will not leave them alone until they have done so. I note that other reviewers have commented on her completely inappropriate behaviour, but despite the hotel stating, in response to their feedback, that this would be dealt with, her practice of harassing customers continues. Examples of this behaviour includes (1) grabbing a customer’s phone to see what review he was posting about the hotel, (2) interrupting a customer (who was watching a film on Netflix) in order to ask her to post a review and (3) sitting amongst a couple (who were trying to unwind at the end of the day). Many of the reviews mention her. I do not think that this is surprising. The Dan Boutique should be embarrassed by her behaviour. The fact that it is not is testament to the low quality hotel that it is. We stayed at the hotel for 9 nights over December 2019/January 2020. From start to finish, this hotel was a disappointment. Firstly, we had to move rooms 3 times during our stay, and what made the experience even worse, was the rudeness that we encountered by the staff. The reasons for moving were (1) a defective air conditioning unit that was buzzing throughout the night, (2) noisy pipes, and (3) water leaks and damp in our bedrooms (which made my wife and daughter sick). Secondly, the customer service is terrible. When we approached the reception staff about our concerns, they were rude, unhelpful and belligerent. To get anything done in this hotel, they had to call the manager. The manager apparently lives in the hotel, and despite asking to see her, and speak to her about our concerns, she was never available. She hides away from her customers and sets a terrible example to her staff. She should be embarrassed by her behaviour. Thirdly, the rooms were old. This hotel markets itself as a ‘boutique’. It certainly isn’t one. It purports to be a 4 star hotel, but is at best, a 3 star hotel. The service is substandard, staff are rude, and the rooms are old and damp. We will not be staying at the Dan Boutique again.