Dan Jerusalem Hotel

We just returned from a 2 week trip in Israel and had the pleasure of staying at this hotel.for 6 nights The location is wonderful with spectacular views of the Mt of Olives and the dome. I would have given them a 5 star But a few things kept me from doing so. We were part of a large group a number of us had problems with our rooms, the locking system on the doors would not work a computer glitch. At least 4 of us had to wait over 3 hours to be reassigned to new rooms. Once that situation was resolved the rest of our stay went nicely. The rooms were clean, well laid out with comfortable beds & linens . Our breakfast and dinners were Buffet style and the variety of food and quality was excellent. The view from our room was incredible. I spent the afternoon at the spa and had a massage which was excellent. That same day I spent the whole day at the hotel the only drawback was I could not find anyone to serve lunch. I tried the 2 or 3 area's that we were suppose to able to order food but after 20 mins sitting at a table and no one appearing we left, and were able to find lunch at a nearby small restaurant..Staff was friendly and helpful throughout the hotel We would will definitely return on our next trip to Jerusalem.

We were booked into this hotel as a part of a pre-purchased Israel tour, so while joining the e-dan club didn't get me a discount on my room (you only get that if you book direct) or a room upgrade (not possible since the rooms were bought in a block) it did save us 12.5% off the drinks we ordered with dinner (beer, bottled water, soda) and had we made any other purchases, those, too. It's free to join, and I had to approach the front desk with my information in order to get the designation on my room, but when we checked out we did, indeed, receive the discount. Because we were on a tour, we had very little time to explore or enjoy the hotel amenities - and the hotel does have a large clientele of tour groups. They offer extensive buffets at breakfast and dinner, which means that the tour groups don't have to arrange those meals. For the most part there was always something available at the buffets for even the pickiest eaters, but we happened to be there for breakfast on the Sabbath the week we were there, That morning was much different - there was no manned coffee station as usual, limited coffee choices, long lines, fewer selections, and everything served was something that could be made ahead of time, for example hard boiled eggs but not scrambled. As this was our last morning there, we'd been spoiled for choice earlier in the week and particularly the coffee-drinkers were at a loss. Service was spotty in the dining room - again, coffee tended to be the issue. Servers would bring a pot that would run out, and then they wouldn't return with a fresh pot for those who hadn't been re-filled.