Dan Jerusalem Hotel

We come to the Dan frequently from Netanya as it is convenient for visiting our grandchild. As members of e-Dan it’s worthwhile to get the executive level room. While the hotel is “tired” in some respects and the location may be remote for tourists visiting Jerusalem, the staff is across the board pleasant and helpful, the breakfast is consistently outstanding with exceptional dining room staff on hand. The bedding is perfect and the bathroom the best we have had anywhere worldwide: rainforest shower with simple straightforward operation; face clothes for bathing (a rarity in hotels); 4 plush big towels (no need to ask for extras); coffee setup 100%; welcome plate of fruit and chocolates. All these small but important aspects for us as seniors make this an overall 5-star experience.

In advance of staying at the Dan Jerusalem, we had emailed the guest relations manager (Jeremy Weiß) informing him that it was a special trip in celebration of a graduation. Not expecting anything we were welcomed at check in with the news that we had been upgraded to an Executive Room with beautiful views of the old city and the Mt. of Olives/Dome of Rock. Upon entering the room we noticed that they had even placed a lovely chocolate cake with 'Mazel Tov' inscribed upon it. A lovely touch! Breakfast was very good, despite some rather off-putting hotel guests (nothing the Dan can do about though!! This included a lady next to us harbouring 7 miniature jars of jam in her bag and another with 30 coffee cups ready for a picnic at the expense of the Dan Hotel). Pool was also very nice and well maintained, the lifeguards seemed to be very friendly. Spa and gym facilities appeared also to be very good for a hotel so central to Jerusalem. Finally, the biggest appraisal goes to the wonderful staff at the Dan. We both felt they went above and beyond to give good service. Suzi in particular at the main desk was incredibly charming and always willing to help, as well as Michael at the omelette station, Roi (and the other two girls at security) and the housekeeper were all lovely. Thanks a lot!