Eyal Hotel

We booked 2 rooms for 6 people for a weekend on 4-5 November 2022. As we arrived in our rooms, we found out that in both rooms the water in the shower were ORANGE (!), so that we could not clean ourselves properly during the weekend. We immediately went down to the reception, but the receptionist said that she has no available rooms, and that they are aware of the problem, which can be solved after 15 minutes of running water. We tried this inconvenient solution, but with no success. We informed her again, and she said she will update the hotel manager. At our check-out, we again asked for compensation for this unfortunate event, but again the other person in the reception desk said he cannot help but he will notify the manager. We have called them since, wrote them an e-mail with the attached photos, but no response or compensation was yet accepted. I think it is a shame that a hotel can provide rooms with no basic amenities as normal running water, and even if such an unfortunate event occurs, apology and compensation should be immediately provided.

The hotel room was clean and buffet breakfast good. The location makes it a big plus for quick access to old Jerusalem, makes it a place hard to get a good sleep at night. nHowever, and this is a big drawback, the noise from the street can be phenomenal, and light sleepers will probably end up sleep deprived. Rooms facing Shameii street will have to listen to significant street noise at night and in the early morning, which during my stay included music, yelling and heavy construction that started at 05.30. The patrons of the Ethiopian restaurant with its open storefront directly across the street from the hotel was a primary source of noise every night during my stay, well until daybreak. One early morning, a low-rent group screamed at each other for hours. The street functions like an echo chamber and the noise from this establishment directly across the the hotel is amplified for those in the hotel’s enjoyment (sarcasm) even through closed windows. This extremely unpleasant noise went on until the people from the restaurant , who were participating in this brawl, finally decided to kick out the others at 06.00 am but it then migrated to the street for more open air theatre until the final departure of the perps. This boorish behaviour from the patrons and staff of another establishment obviously is not the fault of the hotel, but those who would like to have undisturbed sleep need to be warned about this problem in the direct environment for front-facing rooms of this hotel.