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Golden Walls Hotel

  • 17 Sultan Suleiman St, Jerusalem
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from $108.00 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 230 traveler reviews
Excellent location compensates for shortcomings
TripAdvisor RatingReviewed on July 19, 2017

The location close by Damascus Gate could not be better and the cost is reasonable in an expensive city. The rooms are adequate but on several occasions were not properly serviced. Dirty cups unattended coffee supplies not replenished and table tops not cleaned. Small points quickly put right when raised but some quality control...

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The location close by Damascus Gate could not be better and the cost is reasonable in an expensive city. The rooms are adequate but on several occasions were not properly serviced. Dirty cups unattended coffee supplies not replenished and table tops not cleaned. Small points quickly put right when raised but some quality control needed. Lounge area and rooftop sitting area overlooking city walls a bonus. Dining room let down by cramped food service area (buffet). With large pilgrim groups all eating at same time an unedifying scramble at breakfast results. Interesting to see people queuing for the one toaster before even grabbing cereals. Food quality reasonable both morning and evening. Reception proved helpful when we asked for guidance to visit Museums. All in all a city hotel in the right place with no frills. If the purpose of your visit is sightseeing and you are not looking for luxury then this will meet your needs.

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Excellent Service
TripAdvisor RatingReviewed on July 10, 2017

My husband and I had the most memorable and incredible experience in Jerusalem. We spend the last 9 nights in Ramadan. ; the hotel staff was very helpful and pleasant and charming. A beautiful hotel, great value for ...

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My husband and I had the most memorable and incredible experience in Jerusalem. We spend the last 9 nights in Ramadan. ; the hotel staff was very helpful and pleasant and charming. A beautiful hotel, great value for money ; affordable; a amazing breakfast and good food. Located not very far from the Damascus gate and also from the Salahuddin gate; the holy city; who steps from its ground with its charming and spiritual history . The staff was unbelievable. ; from the front desk Myrana; Nadia Mais; Rafik Muhammed and most importantly Hani. I left behind my item; and Hani immediately traced and returned to me . Absolutely honest. I would definitely recommend to have a wonderful stay.

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Good location let down by poor reception staff
TripAdvisor RatingReviewed on July 4, 2017

The location next to Damascus gate is good and ideal for visiting the Qibli mosque and dome of the rock for the daily 5 times prayer. Good reception area and dinning room. We went during the last two weeks of the fasting month (Ramadan) and the hotel was very busy. The restaurant...

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The location next to Damascus gate is good and ideal for visiting the Qibli mosque and dome of the rock for the daily 5 times prayer. Good reception area and dinning room. We went during the last two weeks of the fasting month (Ramadan) and the hotel was very busy. The restaurant staff are excellent and the early morning breakfast/meal was very good. The hotel is let down by the front desk reception staff ( especially the morning staff) who are incompetent, unfriendly, not accommodating. Simple manners are lacking , it may be due to being overwhelmed by the number of visitors. Definitely need to go for some PR training. The bedroom on second floor , not - renovated part are small, tired , and the barroom needs overhauling urgently. Hopefully the management are not taking the pilgrim visiting during Ramadan for granted and will improve on the shortcomings. Potential for being a very good hotel with certain improvements.

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Great location in Arab East Jerusalem!
TripAdvisor RatingReviewed on June 16, 2017

Although we had stayed several times in the past at this hotel( formerly Pilgrim's Palace) it was a very pleasant surprise to see the great improvements. Just to sit in the lounge overlooking the Walls of The Old City is memorable experience. Only a few yards from Damascus Gate and next door to local...

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Although we had stayed several times in the past at this hotel( formerly Pilgrim's Palace) it was a very pleasant surprise to see the great improvements. Just to sit in the lounge overlooking the Walls of The Old City is memorable experience. Only a few yards from Damascus Gate and next door to local bus station for the local sites of East Jerusalem, such as Mount of Olives, Gethsemane and Mount Scopus. Excellent buffet breakfast as well as a spectacular Oriental buffet dinner with traditional Arab food PLUS entertainment. Although busy, service just great. NB The owner/general manager was regularly out and about. Nb Access by lift to carpark.

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A great spot in a great city
TripAdvisor RatingReviewed on June 14, 2017

Having just had 3 nights in Galilee 16 of us arrived at the Golden Walls, the location was excellent, the lobby relaxed and the roof terrace was a great place to start or finish the day. Some of the service was not brilliant, the food was okay, and the Sultans night whilst fun was...

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Having just had 3 nights in Galilee 16 of us arrived at the Golden Walls, the location was excellent, the lobby relaxed and the roof terrace was a great place to start or finish the day. Some of the service was not brilliant, the food was okay, and the Sultans night whilst fun was a bit of an odd event. The staff however were friendly, helpful and efficient, in the bar and reception tasks. Hey! we had a great time, yes I'd return the location of this newly named Pilgrims Palace has to be the best in Jerusalem.

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Rooms

Standard Double or Twin Room

Accommodates up to 2 guests

Standard Triple Room

Accommodates up to 3 guests

Amenities

    • Suited for

    • Couples
    • Families
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • Restaurant
    • Room Service
    • Tour Desk
    • General

    • Free WIFI
    • Free Parking
    • Meeting Room
    • Accessibility
    •  
    • Check in: 12:00 PM
    • Check out: 11:00 AM

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