Herbert Samuel by Orchid Hotels

The Herbert Samuel Hotel in Jerusalem is unbelievable. On a recent trip to the city we arrived at the hotel with me being in medical distress. Within two minutes of asking the hotel staff for assistance my husband was connected by phone to a nearby physician, Dr. Michael Goldsmith. After a brief consultation with the doctor he suggested it would be wise to call for first responder help and medical evaluation. What followed was incredible. Within moments there was a first responder, summoned because he was closest to the hotel using GPS, who came into the lobby before an ambulance arrived. Shortly thereafter, a full team of paramedics arrived. I was given a full exam and an EKG on site and then transferred to Hadassah Hospital for further testing. I was treated at the hospital and then released with a recommendation of limiting my activity until we were able to get home and get things fully checked out. My point is a simple one. All of this action took place in the lobby of the Herbert Samuel Hotel. The staff at the hotel was incredibly caring and thoughtful. One manager in particular, Benny, arranged transport, personally supervised our return to the hotel and then actually left the hotel with my husband in order to secure dinner for us at a late hour. The uncertainty of being ill and in a strange place is unsettling. Benny and the entire staff at the Herbert Samuel Hotel helped me get through a really trying experience with grace and kindness. They will have my gratitude forever.