I love the location walking distance from old city. Decent room. Cleanliness could be better. I kept finding hair in my room (and I wear my head bald)) for example. I feel like they are close but not quite there from a customer service perspective.
Herbert Samuel by Orchid Hotels
Located in the bustling heart of Jerusalem, a city that has influenced the world for millennia, the exclusive Herbert Samuel Hotel draws its inspiration from the many ancient, modern, Israeli and international sites that surround it. The ambiance of the hotel and its famous gourmet restaurant evokes an exhilarating Jerusalem experience that is at once contemporary and authentic.
Every guest is invited to fully enjoy the dynamic, exhilarating lifestyle of this extraordinary city, where cultures meet and history is continually being made.
The hotel features 137 superior,deluxe rooms and suites adorned with luxurious marble and local jerusalem stone. Every spacious, comfortable room includes a king-size bed, classic Jerusalem-style furniture, large deluxe shower, Nespresso coffee machine and much more. Select rooms showcase spectacular views of the entire city and Jerusalem’s iconic urban skyline.
And of course, the hotel is home to the Jerusalem branch of the famous Herbert Samuel restaurant, one of Israel’s most acclaimed fine dining establishments.
TripAdvisor Reviews
Based on 941 traveler reviewsNew
“This hotel is going downwards”
This is my 3rd stay at this hotel and i must say that everything seems to be falling apart. The breakfast isn't as good as it used to be, the lifeguard at the pool keeps taking selfies and not paying attention to what is going on around him! I don't think he works there honestly! The...
MoreThis is my 3rd stay at this hotel and i must say that everything seems to be falling apart. The breakfast isn't as good as it used to be, the lifeguard at the pool keeps taking selfies and not paying attention to what is going on around him! I don't think he works there honestly! The receptionists are different, they seem to be changing every time I visit, and the "new" ones are horrible, Ilya from the front desk NEEDS to learn to do his job! I don't need to wait while he's chatting on his phone. The ONLY person that seemed to ever solve a problem there (surprisingly its the night-morning receptionist Grace) doesn't work there anymore! Why do people keep changing? This should be a red-flag. The rooms are messier than usual, things to seem to be dirtier after they clean the room, and if you even DARE complain a nice lady named Arielle will show her utter sympathy yet do absolutely nothing about it and go smoke with the big boss outside apparently. I guess I won't be staying at this hotel any time soon. There are some people worthy of thanks who DID try and help- Maya & Iynat were very friendly and accommodating, Aya (?) from the bar was wonderful, too!
LessNew
“Excellent Hotel in the Heart Of the Action”
The Herbert Samuel is an excellent hotel in the center of all the action. The staff was amazing and extremely accommodating. The spa was clean and the massage was perfect. Raphael the host in breakfast room was friendly courteous and always had a smile. Breakfast was plentiful and delicious. ...
MoreThe Herbert Samuel is an excellent hotel in the center of all the action. The staff was amazing and extremely accommodating. The spa was clean and the massage was perfect. Raphael the host in breakfast room was friendly courteous and always had a smile. Breakfast was plentiful and delicious. Perfect for starting your day every morning with spectacular views from the windows throughout. The reception always greeted everyone with a smile and wished everyone a good day. Umbrellas were provided on rainy days. The hotel is centrally located to all the action about town. Close to all the amazing restaurants. Walking distance to the Kotel, Mamilla, Machane Yehuda. I would definitely recommend and hopefully revisit again soon.
LessNew
“OK but good location”
Rooms
Photo: Herbert Samuel by Orchid Hotels
Superior Room
Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.
- 48-inch television
- Espresso machine
Photo: Herbert Samuel by Orchid Hotels
Deluxe City View Room
These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.
- 48-inch television
- Espresso machine
Amenities
Suited for
- Couples
- Business
- Events
- Families
Services
- Air Conditioning
- Dry Cleaning
- Elevator
- Fax / Photocopying
- Heating
- Private Bathroom
- Restaurant
- SPA
- Tour Desk
- Cable/Satellite TV
- Coffee Maker
- Mini Bar
General
- Fitness Center
- Free WIFI
- Indoor Swimming Pool
- Check in: 4:00 pm
- Check out: 11:00 am