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Herbert Samuel by Orchid Hotels

  • Shamai 25, Zion Square, Jerusalem
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels

TripAdvisor Reviews

TripAdvisor ReviewsBased on 941 traveler reviews
New
This hotel is going downwards
TripAdvisor RatingReviewed 1 day ago

This is my 3rd stay at this hotel and i must say that everything seems to be falling apart. The breakfast isn't as good as it used to be, the lifeguard at the pool keeps taking selfies and not paying attention to what is going on around him! I don't think he works there honestly! The...

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This is my 3rd stay at this hotel and i must say that everything seems to be falling apart. The breakfast isn't as good as it used to be, the lifeguard at the pool keeps taking selfies and not paying attention to what is going on around him! I don't think he works there honestly! The receptionists are different, they seem to be changing every time I visit, and the "new" ones are horrible, Ilya from the front desk NEEDS to learn to do his job! I don't need to wait while he's chatting on his phone. The ONLY person that seemed to ever solve a problem there (surprisingly its the night-morning receptionist Grace) doesn't work there anymore! Why do people keep changing? This should be a red-flag. The rooms are messier than usual, things to seem to be dirtier after they clean the room, and if you even DARE complain a nice lady named Arielle will show her utter sympathy yet do absolutely nothing about it and go smoke with the big boss outside apparently. I guess I won't be staying at this hotel any time soon. There are some people worthy of thanks who DID try and help- Maya & Iynat were very friendly and accommodating, Aya (?) from the bar was wonderful, too!

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New
Excellent Hotel in the Heart Of the Action
TripAdvisor RatingReviewed 4 days ago

The Herbert Samuel is an excellent hotel in the center of all the action. The staff was amazing and extremely accommodating. The spa was clean and the massage was perfect. Raphael the host in breakfast room was friendly courteous and always had a smile. Breakfast was plentiful and delicious. ...

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The Herbert Samuel is an excellent hotel in the center of all the action. The staff was amazing and extremely accommodating. The spa was clean and the massage was perfect. Raphael the host in breakfast room was friendly courteous and always had a smile. Breakfast was plentiful and delicious. Perfect for starting your day every morning with spectacular views from the windows throughout. The reception always greeted everyone with a smile and wished everyone a good day. Umbrellas were provided on rainy days. The hotel is centrally located to all the action about town. Close to all the amazing restaurants. Walking distance to the Kotel, Mamilla, Machane Yehuda. I would definitely recommend and hopefully revisit again soon.

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New
OK but good location
TripAdvisor RatingReviewed 5 days ago

I love the location walking distance from old city. Decent room. Cleanliness could be better. I kept finding hair in my room (and I wear my head bald)) for example. I feel like they are close but not quite there from a customer service perspective.

Rooms

Photo: Herbert Samuel by Orchid Hotels

Superior Room

Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.

  • 48-inch television
  • Espresso machine
Photo: Herbert Samuel by Orchid Hotels

Deluxe City View Room

These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.

  • 48-inch television
  • Espresso machine

Amenities

    • Suited for

    • Couples
    • Business
    • Events
    • Families
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Private Bathroom
    • Restaurant
    • SPA
    • Tour Desk
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • General

    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    •  
    • Check in: 4:00 pm
    • Check out: 11:00 am