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Special offers at Herbert Samuel Hotel!

Book your stay at Herbert Samuel hotel at Jerusalem’s City Center and enjoy a variety of special offers at the hotel’s official website!

For more information dial +972-72-3281871.

Book a vacation at the Herbert Samuel hotel and get a 15% discount or a free dinner!

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Book a vacation at the Herbert Samuel hotel and get a 15% discount or a free dinner!

To redeem this offer, present the iTravel promo code at the time of purchase. For more information call +972-(0)72-3281871

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TripAdvisor Reviews

TripAdvisor ReviewsBased on 845 traveler reviews
Wonderful stay
TripAdvisor RatingReviewed on October 10, 2018

This is a lovely hotel in the heart of a busy section of “new” Jerusalem; a short walk from the old city. It is elegant and well appointed and the staff is friendly and courteous. The rooms are modern and clean with gorgeous enormous bathrooms. Great Israeli breakfast on the top...

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This is a lovely hotel in the heart of a busy section of “new” Jerusalem; a short walk from the old city. It is elegant and well appointed and the staff is friendly and courteous. The rooms are modern and clean with gorgeous enormous bathrooms. Great Israeli breakfast on the top floor with views of the city and the delightful maitre d’ Raphael. (“Take some fruit for the drive”). The surrounding area is lively day and night with shops and cafes. The streetcar is right outside and goes to the Mehana Yehuda market as well as Yad Vashem. I would definitely stay here again next time I’m in Jerusalem, which I hope will be soon.

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Great choice
TripAdvisor RatingReviewed on October 3, 2018

We were very happy with this hotel. Great location - you can walk everywhere from here - and the hotel itself is comfortable and lovely. It was also considerably better value than some of the other local hotels of similar grade.

With the right staff, this hotel would be a 5
TripAdvisor RatingReviewed on October 3, 2018

I had high hopes for this hotel after reading the reviews. The hotel itself is beautiful and in a great location if you want to be right in the center of the things. We stayed during the Sukkot holiday which I'm sure is more challenging for the staff, but a well trained...

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I had high hopes for this hotel after reading the reviews. The hotel itself is beautiful and in a great location if you want to be right in the center of the things. We stayed during the Sukkot holiday which I'm sure is more challenging for the staff, but a well trained and motivated staff should have been able to handle it. The hotel wasn't even that crowded, judging by the dining room and lobby. The room was nice, with a huge, luxurious shower. Maya, the guest relations person was quite personable and made an effort to address our concerns. It was an uphill battle for her though, because she's dealing with a really horrible staff. With the exception of Elad and Sami, the front desk staff was unfriendly, unhelpful and sometimes downright rude. Housekeeping was poor -- we couldn't get our room cleaned until late in the afternoon and the previous day they didn't change the towels in our room (and I heard other guests complaining as well). We were told, "Well why didnt' you call and ask for clean towels?" This is supposed to be a five star hotel! No turn-down service either. The mini bar/frig was hot to the touch, empty and non-operational the entire time we were there, which was apparently a hotel-wide problem. The closet was tiny and there were no drawers so we could unpack. Maya "comped" us our Shabbat dinners which should have resulted in a credit back on our bill (they charged the entire amount the second we checked in). Instead, we were double charged, still waiting to resolve that through American Express. This hotel has great potential but needs to improve its staff training and should study other five star hotels to understand what level of service is expected.

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Rooms

Superior Room

Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.

  • 48-inch television
  • Espresso machine

Deluxe City View Room

These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.

  • 48-inch television
  • Espresso machine

Amenities

    • Suited for

    • Couples
    • Business
    • Events
    • Families
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Private Bathroom
    • Restaurant
    • SPA
    • Tour Desk
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • General

    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    •  
    • Check in: 4:00 pm
    • Check out: 11:00 am

Plan your event at Herbert Samuel by Orchid Hotels

072-3944511