Herbert Samuel by Orchid Hotels

Our group of eight friends from San Diego loved the Herbert Samuel. Most of all we greatly enjoyed the warm, thoughtful, friendly attention of the incredible staff. We're all well-traveled across the globe. And we are accustomed to a high level of professional hotel service. But the Herbert Samuel staff goes beyond that because each individual is not only skilled and practiced, they genuinely care that our experience is the best possible. I found the hotel ideally situated at the foot of Ben-Yehuda street, a night time hub of street food and ad hoc entertainment ranging from earnest singer songwriters to athletic break dancers. Best feature: the 11th floor sumptuous breakfast buffet overlooking the city of Jerusalem. A variety of hot & cold dishes, fruits, vegetables, preserves, breads, cakes, and pastries. Visit here and your definition of breakfast will change forever.

This hotel is a boutique in the center of city center and a train ride away from the old city. First Impressions were not good. Upon entering it felt like I was walking into an average hotel disguised as a luxury boutique hotel. It smelled like an old lady who put on way too much old lady perfume. That needs to change as it added to the feel of a budget hotel. Next was Customer Service needs to improve. I checked in and staff was in the lobby and I had to wait for the staff to finish talking with another staff about something on their cell phone and then they attended to me. It wasn’t able work either they were socializing. It was Independence Day so I didn’t make a big stink. The walk to our room I noticed every lamp had tons of dust on it. Shocking the room was decent, small was nice and what a luxury hotel should be. Breakfast was good and had a nice view. If a few changes were made like maybe go for a clean fresh smell than old lazy then I’d return.