K K K S TA

Herbert Samuel by Orchid Hotels

bg-article-banner

Book a vacation at the Herbert Samuel hotel and get a 15% discount or a free dinner!

Show Promo Code

Book a vacation at the Herbert Samuel hotel and get a 15% discount or a free dinner!

To redeem this offer, present the iTravel promo code at the time of purchase. For more information call +972-(0)72-3281871

You can also fill and send us the form below.

Find out more about Experience JLM offers and deals.

TripAdvisor Reviews

TripAdvisor ReviewsBased on 387 traveler reviews
New
Pleasantly surprised
TripAdvisor RatingReviewed 4 days ago

My family and I took a tour guide for a day in Jerusalem. We finished the tour at 8 pm and decided to find a nice hotel to stay in and enjoy that way more of Jerusalem night life. We found the Herbert Samuel hotel on our way and booked 2 connecting rooms. I...

More

My family and I took a tour guide for a day in Jerusalem. We finished the tour at 8 pm and decided to find a nice hotel to stay in and enjoy that way more of Jerusalem night life. We found the Herbert Samuel hotel on our way and booked 2 connecting rooms. I was very pleasantly surprised by the spacious rooms and bathroom, considering it is in Jerusalem, a few steps from Ben Yehuda street. It is clean and silent. Beds are comfortable. I want to thank Dudu Dror the guest relations manager who greeted us with such warmth. Omar at the front desk who was very accommodating and Saul at the restaurant for such great hospitality. The breakfast was very tasty with many different choices to please everyone. Next time i come, i will definitely come back to Herbert Samuel and stay 2 or 3 nights. Jerusalem is one gorgeous and spiritual city that i love staying in.

Less
Spa- don't bother
TripAdvisor RatingReviewed on July 17, 2017

Honestly, i just came in for a relaxing massage during the morning but experienced just the opposite. Came in to a loud receptionist, received a key to an empty locker and when i came to exchange it i was told not to be angry (just said the lockers' nice but empty). The new locker...

More

Honestly, i just came in for a relaxing massage during the morning but experienced just the opposite. Came in to a loud receptionist, received a key to an empty locker and when i came to exchange it i was told not to be angry (just said the lockers' nice but empty). The new locker had a dirty robe ): Went back to waiting area near the reception, as i already put my cellphone away i hoped for a magazine or a book - no luck. Went to get a cup of water near the pool- empty. No luck. Went into the massage room. Massage was ok. No music which just made the treatment weird. Shower was dirty and no towels to wash off (took one from the pool). Love the SABON products. That's pretty much the only good thing i can say. Hotel looks nice but i won't be back.

Less
Smart modern hotel
TripAdvisor RatingReviewed on July 12, 2017

Very smart and nicely styled lobby and lounge. Specious and comfortable room and bed, bathroom is tight but has a huge shower and good quality toiletries. Free international calls to various countries around the world a fancy electronic billing mini bar. Very good service at check in and happy to assist in booking a half day...

More

Very smart and nicely styled lobby and lounge. Specious and comfortable room and bed, bathroom is tight but has a huge shower and good quality toiletries. Free international calls to various countries around the world a fancy electronic billing mini bar. Very good service at check in and happy to assist in booking a half day tour around Jerusalem. The breakfast has a large variety of food and drink however the cook in charge of eggs has a bad attitude, not the nicest way to start your day. Great central location 10 minutes walk to the old city and 10 minutes walk to the market.

Less
Poor Management
TripAdvisor RatingReviewed on July 12, 2017

My wife and I just stayed last night at Herbert Samuel hotel in Jerusalem for our anniversary. Earlier in the day, I requested an upgrade in honour of our special occasion and was very pleased when we got a response saying "The accommodation has told us that it is possible to arrange this. However,...

More

My wife and I just stayed last night at Herbert Samuel hotel in Jerusalem for our anniversary. Earlier in the day, I requested an upgrade in honour of our special occasion and was very pleased when we got a response saying "The accommodation has told us that it is possible to arrange this. However, Herbert Samuel Hotel Jerusalem is unable to guarantee it, and would like to specify that the request is subject to availability at the time of check in.” We were impressed with the beautifully decorated lobby and its pleasant smell. We went to the concierge (after walking a 30 min due to the closed roads for the marathon) at around 9:30. When we got there we were told that we had the wrong date which booking.com took care of. When I asked about the upgrade I was told that there were no more suites available. I checked online listings and found that there was still suites available. The concierge apologized for missing that room and said that she would ask the managers. The managers got back to her around 20 minutes later saying that the only way to get the room was to add 200$ to the price. Even after I showed the email I got stating that if available it would be possible to arrange it, they refused. When we got to the room, we were appalled to find a used coffee glass with some remaining coffee in it. Next, my wife found a used bar soap and towel in the bathroom. This is unacceptable in a hotel, especially a hotel which considers itself a luxury hotel. We were quite nauseated and called the front desk. After another half hour they finally changed our room. We figured that at least after the incident the hotel would have the decency to give us an upgrade but instead we were transferred to another room of the same size. The time was already 11:00 The concierge who helped asked us to wait up for a few minutes as he wanted to bring us a bottle of wine. After about 20 minutes of waiting we called the front desk to tell them that we weren’t waiting up any longer.

Less
Just do it.
TripAdvisor RatingReviewed on July 11, 2017

We stayed in Herbert Samuel hotel for two nights and he'd a really good time, great hospitality and high level of service and cleaning. Highly recommended! Special thanks to Riki who took really good care of us !!

Rooms

Superior Room

Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.

  • 48-inch television
  • Espresso machine

Deluxe City View Room

These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.

  • 48-inch television
  • Espresso machine

Amenities

    • Suited for

    • Couples
    • Business
    • Events
    • Families
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Private Bathroom
    • Restaurant
    • SPA
    • Tour Desk
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • General

    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    •  
    • Check in: 4:00 pm
    • Check out: 11:00 am

Plan your event at Herbert Samuel by Orchid Hotels

By submitting this form, you authorize iTravel to contact the relevant tour operator/venue and provide your contact details on your behalf. iTravel will not sell your information to a third party or use it for any other purposes other than services related to your inquiry.