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Herbert Samuel by Orchid Hotels

  • Shamai 25, Zion Square, Jerusalem
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels

TripAdvisor Reviews

TripAdvisor ReviewsBased on 971 traveler reviews
New
No Service
TripAdvisor RatingReviewed today

I recently spent 5 nights at this hotel. The location is fantastic. It’s in the centre of town , on the tram line and an easy walk to the old city. Sadly the staff do not add much to a visitors experience of Jerusalem. We asked for assistance booking a tour and were advised...

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I recently spent 5 nights at this hotel. The location is fantastic. It’s in the centre of town , on the tram line and an easy walk to the old city. Sadly the staff do not add much to a visitors experience of Jerusalem. We asked for assistance booking a tour and were advised the concierge did not start work that day till 3 pm. No one at reception could help us either. We were told to leave our phone number so that the concierge could call and assist us by phone. We are still waiting ( 2 weeks later) for a call. The gym and pool are nice but there is no bottled water there, no fresh towels and the equipment does not appear to be wiped down. I asked if lockers were available at the gym The answer was no. There is a doorman who appeared to spend his time staring at his phone. He never greeted us or opened the door for us. Our room rate did not include breakfast but reception told us we could purchase it for 120 shekels/person each day. This is more than twice the cost of going to one of the many nearby cafes for a delicious breakfast. It’s hard to understand how the hotel has come to be rated with 5 stars. Aside from the location it has very little going for it.

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New
Too Many Shortcomings to be a 5-Star Luxury Hotel in Jerusalem
TripAdvisor RatingReviewed today

The Herbert Samuel Hotel in Jerusalem is relatively new (less than three years old), according to the front desk when we checked in. Though advertised as a 5-star luxury hotel near the center of the city, regrettably the experience of my recent stay at the hotel does not match their claim of a top-tier...

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The Herbert Samuel Hotel in Jerusalem is relatively new (less than three years old), according to the front desk when we checked in. Though advertised as a 5-star luxury hotel near the center of the city, regrettably the experience of my recent stay at the hotel does not match their claim of a top-tier hotel. The hotel’s location is a plus because it is right off Jaffa Street (where the city’s light rail train runs) and is situated 10-15 minute walking distance to many attractions. The streets in front of the hotel’s several entrances have all been dug up and waiting for stone re-pavement when we arrived in mid-March. We were told that the re-pavement could last for a few more weeks. The hotel lobby is rather spacious, but not grand. Our check-in was routine and uneventful, until when we asked to break up a 200-shekel bill to 20s (approx. US$ 5.50) so that we could tip the bellhop. We were told that the smallest bill the desk would change for us was in 50-shekel bills. This operational oversight simply should not be happening at a 5-star luxury hotel. Our hotel room size was a bit small for its US$350 a night price, but we could overlook that, given the hotel’s locational premium near the city center. We were also willing to ignore the extended delay of getting an extra luggage stand after three separate housekeeping requests. What we have difficulty to justify, however, was the room’s basic cleanliness and comfort problems. We saw mold around the bathtub caulkings as well as the underside of the wash basin. Our carpet had very noticeable stains that should have been cleaned up. We smelled cigarette smoke coming through our vent. Our pillows were way over-used to be in-service. And the only ballpoint pen in the room had no ink left. On the positive side, we enjoyed the daily buffet breakfast at the top floor of the hotel. It has a great view of the city. The restaurant staff were efficient and helpful. From the cleanliness of the restaurant to the food presentation, it was clear that the restaurant was well-managed. This could not be said for the hotel’s concierge desk. On three occasions where we needed assistance, no one was manning the desk. All in all, the hotel has many areas that need to improve to be considered a 5-star luxury hotel.

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New
Excellent hotel in center of town
TripAdvisor RatingReviewed 1 day ago

This was the second time we stayed at the Herbert Samuel - the first was a few years ago. The hotel is still well maintained and an excellent choice. We had an e-mail from the Concierge Elad before we arrived who made arrangements for a Friday night meal. We didn't ask...

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This was the second time we stayed at the Herbert Samuel - the first was a few years ago. The hotel is still well maintained and an excellent choice. We had an e-mail from the Concierge Elad before we arrived who made arrangements for a Friday night meal. We didn't ask for much, but all questions during our stay were answered rapidly. And the meal on Friday night was superb - but you do need to book in advance. The room was spacious. The windows opened, which I like. The room was cleaned nicely each day. Strongly recommend - we would definitely plan to return on our next trip.

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Rooms

Photo: Herbert Samuel by Orchid Hotels

Superior Room

Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.

  • 48-inch television
  • Espresso machine
Photo: Herbert Samuel by Orchid Hotels

Deluxe City View Room

These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.

  • 48-inch television
  • Espresso machine

Amenities

    • Suited for

    • Couples
    • Business
    • Events
    • Families
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Private Bathroom
    • Restaurant
    • SPA
    • Tour Desk
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • General

    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    •  
    • Check in: 4:00 pm
    • Check out: 11:00 am