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Herbert Samuel by Orchid Hotels

  • Shamai 25, Zion Square, Jerusalem
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels
  • Photo: Herbert Samuel by Orchid Hotels

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1150 traveler reviews
New
Herbert Samuel Hotel experience
TripAdvisor RatingReviewed today

The Herbert Samuel Hotel in Jerusalem is unbelievable. On a recent trip to the city we arrived at the hotel with me being in medical distress. Within two minutes of asking the hotel staff for assistance my husband was connected by phone to a nearby physician, Dr. Michael Goldsmith. After a...

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The Herbert Samuel Hotel in Jerusalem is unbelievable. On a recent trip to the city we arrived at the hotel with me being in medical distress. Within two minutes of asking the hotel staff for assistance my husband was connected by phone to a nearby physician, Dr. Michael Goldsmith. After a brief consultation with the doctor he suggested it would be wise to call for first responder help and medical evaluation. What followed was incredible. Within moments there was a first responder, summoned because he was closest to the hotel using GPS, who came into the lobby before an ambulance arrived. Shortly thereafter, a full team of paramedics arrived. I was given a full exam and an EKG on site and then transferred to Hadassah Hospital for further testing. I was treated at the hospital and then released with a recommendation of limiting my activity until we were able to get home and get things fully checked out. My point is a simple one. All of this action took place in the lobby of the Herbert Samuel Hotel. The staff at the hotel was incredibly caring and thoughtful. One manager in particular, Benny, arranged transport, personally supervised our return to the hotel and then actually left the hotel with my husband in order to secure dinner for us at a late hour. The uncertainty of being ill and in a strange place is unsettling. Benny and the entire staff at the Herbert Samuel Hotel helped me get through a really trying experience with grace and kindness. They will have my gratitude forever.

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New
Perfect for exploring all that Jerusalem has to offer
TripAdvisor RatingReviewed 3 days ago

This hotel is right in the new part of Jerusalem, only a 10-minute walk from the old town. If walking isn't your thing, it's also right on the tram line meaning you can get anywhere you want. It was perfect for our three-night stay. The room wasn't the biggest, but it was modern, clean...

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This hotel is right in the new part of Jerusalem, only a 10-minute walk from the old town. If walking isn't your thing, it's also right on the tram line meaning you can get anywhere you want. It was perfect for our three-night stay. The room wasn't the biggest, but it was modern, clean and had one of my favourite features - a Nespresso machine! We also took advantage of the pool and spa facilities which were basic but perfect for a post-sightseeing piece of relaxation. The breakfast room was beautiful and a truly magnificent buffet. And each afternoon there were free cakes and tea/coffee in the hotel lobby - a lovely touch.

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Worst customer service
TripAdvisor RatingReviewed on September 7, 2019

I have given them 2 stars only because the location is excellent and the room is fine BUT they have the WORST customer service, I feel like my presence is a bother to them. It started at check in when the woman did not make eye contact, did not say hello, did not...

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I have given them 2 stars only because the location is excellent and the room is fine BUT they have the WORST customer service, I feel like my presence is a bother to them. It started at check in when the woman did not make eye contact, did not say hello, did not tell us where the elevator was or the restaurant- nothing. Worse, the hotel completely messed up our reservation, the rooms were not prepared properly, none of the names were correct - guess whose problem it was, certainly not the hotels!!! Not even one, I apologize for the mix up or anything. They have a ton of Staff but most are walking around texting on cell phones or outside smoking - and they completely ignore you in the lobby. I have never felt more unwelcome in a hotel.

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Rooms

Photo: Herbert Samuel by Orchid Hotels

Superior Room

Superior rooms measure a spacious 18-22 sqm with a luxurious bathroom and can accommodate up to 2 adults and 1 child.

  • 48-inch television
  • Espresso machine
Photo: Herbert Samuel by Orchid Hotels

Deluxe City View Room

These elegant, 28-sqm can accommodate up to 2 adults and 1 child and offer stunning views of the city alongside luxurious amenities.

  • 48-inch television
  • Espresso machine

Amenities

    • Suited for

    • Couples
    • Business
    • Events
    • Families
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Private Bathroom
    • Restaurant
    • SPA
    • Tour Desk
    • Cable/Satellite TV
    • Coffee Maker
    • Mini Bar
    • General

    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    •  
    • Check in: 4:00 pm
    • Check out: 11:00 am