the room is nice but other facilities are poor. staff is knocking at your door at 08:00am and asks when are you leaving. breakfast is horrible - all food is not fresh and looks very bad. the spa and gym area are very dirty and unwelcoming. i will not go back there.
Jerusalem Gardens Hotel & Spa
About Jerusalem Gardens Hotel
The Jerusalem Gardens Hotel (formerly the Leonardo Inn) is a 3+ star hotel located near the entrance to Jerusalem and offers pleasant, comfortable accommodation for business guests and those of leisure. The hotel is just minutes from the city’s light rail, making the Old City and most parts of Jerusalem easily accessible. Cultural institutions and major tourist attractions like the Israel Museum and the Knesset are within walking distance.
The hotel is a popular choice for family events as well as for larger conferences. Each of the 181 rooms has a balcony with a lovely view of Jerusalem.
The restaurant overlooks the swimming pool area and the lobby lounge serves light snacks and drinks. The hotel’s spa facilities are free of charge for hotel guests and include a sauna, fitness center, swimming pool, two jacuzzis and a Finnish sauna.
TripAdvisor Reviews
Based on 991 traveler reviews“POOR HOTEL”
“There is no way this is a four star hotel...”
Let’s start by saying that there is no way this is a four star hotel. It is definitely a dated hotel and I am not sure where the rest of the reviewers were staying but the staff wasn’t up to par. When we checked in, there was no one at reception for at least...
MoreLet’s start by saying that there is no way this is a four star hotel. It is definitely a dated hotel and I am not sure where the rest of the reviewers were staying but the staff wasn’t up to par. When we checked in, there was no one at reception for at least five mins. While it was an easy check in, it didn’t feel welcoming. The rooms are basic. Again, sheets and mattresses seemed to be on the older side but clean. There was a wedding happening one of the nights we stayed. The music was very loud. We requested to change rooms to the other side but the staff said there wasn’t any and then said they would check. They also said it would be over at 11pm. We called again at 11pm to complain about the loud music and requested a room change. The staff said he would call back but never did. Thankfully the music did stop at 11:35pm. This wouldn’t have been a big deal if we were informed during check in but we weren’t. Again, when we checked out, no one was at reception until we hit the bell to drop off the keys. No words of hope you had a great stay or anything. Also, you have to take a light rail to get to the center. Quiet frankly, when you’re old and tired after walking all day long, taking a light rail and then doing a five min walk to this hotel seemed a bit dreadful at times.
Less“Very satisfying”
The accommodations were very nice, but the service and the friendliness of the staff were outstanding! The breakfast was also very special, with a complete variety of choices, from eggs prepared to order, to salads and many delicacies. We thoroughly enjoyed our stay.
Amenities
Suited for
- Business
- Couples
- Events
- Families
- Conventions
- Kosher
Services
- Air Conditioning
- Cable/Satellite TV
- Elevator
- Fax / Photocopying
- Heating
- Laundry
- Restaurant
- Room Service
- Safe
- SPA
- Tour Desk
General
- Event Hall
- Fitness Center
- Free Parking
- Free WIFI
- Indoor Swimming Pool
- Meeting Room
- Outdoor Swimming Pool
- Check in: 3:00 PM
- Check out: 11:00 АM