Jerusalem Panorama Hotel

I have never been in such a dirty and smelly hotel, it was terrible experience. Hotel is very old, poor and scraggly. Rooms are dirty and messy. There was dust everywhere, rubbish on the carpets, holes in the walls, damaged old furniture, sockets and bed. AC was dirty too; but we had not very hot weather, so no need to used it, fortunatelly. Bathroom was very smelly too, old, smeary bath and toilet. We had only one big towel for both of us! There were also rubbish in broken bin - maybe previous guests left them and nobody tidied this room after their check-out? Hotel is in good site, with wiew to Old town and also quite close to Old town by walking. But there are no chances how to spend free time - no TV, no restaurant (only if you have ordered dinner before), no bar,... nothing. This hotel has spoiled the impression form our trip to Yerusalem :(

Upon check in we went up to our room. The room was extremely dirty with stained and damp carpets, it had a very bad smell and the bathroom windows and sink taps were rusty and looked like they hadn’t been cleaned for months! The carpets were dusty and looked like they haven’t seen a Hoover in years. The curtains were also broken and the bed sheets were extremely itchy with bug bites I had to sleep with my clothes over the sheets. The AC in our first room was blowing hot air and tv didn’t work. To top it off, there were hairs all over the bathroom walls and the towels were dirty and stained. The basic hygiene standards were extremely poor and housekeeping needs to drastically change and I can not recommend it to anyone. The WiFi is very temperamental and connection is poor most times. The walk to the old city is almost 45/60 mins not the 15 mins advertised. The quickest way is to walk through the alley through the cemetery which also overlooks many of the rooms. At night it is impossible to sleep given all the loud noise music and wake up calls for prayers outside. I hope this review will be taken seriously. Mixed views on management - most of the staff were fairly friendly however management didn’t seem to take initial complaints seriously. Two male staff members (one with the pacemaker) was overly friendly to women he was touching and made comments which felt very intrusive and inappropriate, I am sure he didn’t mean offence but women should not come here solo. The area looks rundown and felt nervous to walk around it. This is a very outdated hotel which is in dire needs of investment and updating if you want to attract happy tourists/income. Positives - breakfast is ok and Panaromic views of the old city.