K K K S TA

Jerusalem Suites

  • 15 Ben Hillel St, Jerusalem
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from $109 / person

  • Photo: Jerusalem Suites

TripAdvisor Reviews

TripAdvisor ReviewsBased on 396 traveler reviews
Noisy!
TripAdvisor RatingReviewed on August 21, 2019

As a returning guest to this hotel, and one who regularly recommended Shamai Suites on TA, I was very disappointed with the complete lack of customer service. I spent 4 nights here and was utterly disappointed. On arrival, I was told that I'd been upgraded to a bigger suite than ordered. Great! So far so...

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As a returning guest to this hotel, and one who regularly recommended Shamai Suites on TA, I was very disappointed with the complete lack of customer service. I spent 4 nights here and was utterly disappointed. On arrival, I was told that I'd been upgraded to a bigger suite than ordered. Great! So far so good! Large corner suite with big bathroom and bath. Unfortunately (no fault of Shamai Suites), the room faces the new Cinema Hostel just over the road, which has loud, blaring music (heavy base banging music) until about 3 in the morning. So after a sleepless first night, I made a request to be moved to a back room. In the morning I was told to leave my luggage packed and they would move my things to another room. I returned late in the afternoon and nothing had had been moved. This pattern repeated itself for all of my stay. I realize that the place is full but I cannot believe that no one departed for 4 days. Before my arrival, I made a request for a quiet room. This was obviously ignored. I was actually told by one of the receptionists that the back rooms are no quieter! So if sleep is important to you, find some place else.

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Best hotel and staff in Israel
TripAdvisor RatingReviewed on July 26, 2019

Outstanding staff and location. We were upgraded to a two bedroom suite which was ultra nice. Staff were so knowledgeable and gave us lots of advice about the area. Walking distance to several nice restaurants, shopping and nightlife. Had to leave by shared taxi at 3.45am so dropped the key in a locked box...

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Outstanding staff and location. We were upgraded to a two bedroom suite which was ultra nice. Staff were so knowledgeable and gave us lots of advice about the area. Walking distance to several nice restaurants, shopping and nightlife. Had to leave by shared taxi at 3.45am so dropped the key in a locked box but just down the road my husband found he had left his phone behind. Couldn’t go back for it so contacted staff at the first opportunity. They promised to post it on to our hotel in Munich, which they duly did. They also sent it without any cost to us, so how good was that? Definitely recommend this hotel to everyone and will go back in a heartbeat if ever the opportunity arises. Thanks again, lovely people.

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Great location next to fun shopping and dining street!
TripAdvisor RatingReviewed on July 7, 2019

Hotel Staff were friendly. Hotel room was nice, spacious, big kitchen and very clean. AC was GREAT! Shower – door didn’t close well, so a lot of water seeped through the door. Close to a lot of small businesses and shops. Very close to Jerusalem, we just walked to the...

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Hotel Staff were friendly. Hotel room was nice, spacious, big kitchen and very clean. AC was GREAT! Shower – door didn’t close well, so a lot of water seeped through the door. Close to a lot of small businesses and shops. Very close to Jerusalem, we just walked to the old city. Suggestions: have a flier to give out to tourists with “Things to Do in Jerusalem, including nearby shops’ names, services and so on, including time open/close of businesses as we were surprised to find out that they close for the “Sabbath”. Parking – hard to find an affordable parking lot near by. Unfortunately, we had to pay a lot of money to park our vehicle near the hotel.

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Amenities

    • Suited for

    • Couples
    • Families
    • Services

    • Air Conditioning
    • Kitchenette
    • General

    • Free WIFI
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    • Check in: 2:30 pm
    • Check out: 12:00 pm