King Solomon Hotel Jerusalem

Our stay was disappointing. While we were there with our two little kids, the hotel also hosted six birthright trips - all with bus loads of 18-26 year olds. They kept us up all night - three nights in a row. I called security many times, and took matters into my own hands by opening the door and asking the birthrighters to quiet down. My little kids were up all night. I discussed the situation with the front desk, and was told that there was nothing that could be done other than have security check periodically; no acknowledgement about the fact that I was a paying customer who was deserving of a place to sleep in piece and quiet. Also: shabbat meals were extremely rowdy. The birthright groups treated the dining room as their own private space, and didn't respect the other people having shabbat meals with their families, etc. The staff did nothing to help preserve an acceptable atmosphere. Additionally, the hotel is currently under construction. The lobby and most of the facilities are already done, and they're beautiful. They make the hotel look very fancy, and once all of the work is done (including the guest rooms), this will be a gorgeous hotel. However, during the construction, the entrance is a work zone. You literally have to walk through a work site to enter the property. It is gravel, with exposed tools and pipes and wires. It blew my mind that they didn't even put some kind of walk way. We were using a stroller, and this made getting in and out nearly impossible.

I am sitting here in the lobby of the hotel at 10:43 pm on the holidays. We came to the hotel and parking was unavailable. The front of the hotel was a construction zone. A woman was hit in the right shoulder by debris. Nasir at the front desk was extremely rude to my whole family. I would strongly discourage anyone from staying here. I have never seen such terrible customer service.