Legacy Hotel

This place was booked as part of tour package through Tour Radar and Bein Harim Tourism Services.nWe arrived after two excellent nights in Tel Aviv. The Legacy was such a disappointment. We booked and paid for “Premium Plus” rooms throughout the 6 day tour, our room in the Legacy, 307, was small, cramped and shabby, in desperate need of refurbishing. It was located on the landing next to the lift. As the lift was broken for two of the three days we stayed this proved less of a problem than we anticipated. nBreakfasts were really poor. We ate each day at about 8 am, a full two hours before the restaurant would close, there was little of the buffet left, tables were not cleared and re-laid, no attempt made by the staff to offer any warm or hot alternatives, no bread available, I had to hunt for cutlery and cups for the one choice of coffee. When I confronted the staff on the second morning I was ignored until I asked to speak to someone in charge. A chef was brought from the kitchen. The staff argued amongst themselves for 15 minutes instead of solving the many shortcomings. There were 6 or 8 people trying to eat and the staff were totally overwhelmed by this number. At one stage a waitress broke off her argument with the chef to throw two tea spoons onto our table. We were thankful to escape and return to a real hotel in Tel Aviv