Leonardo Hotel Jerusalem

Stayed 2 nights in a superior room. The hotel located near the light train, close to the old city, and down town. The people at the reception desk were helpful and polite. Underground parking very convenient for 20 shekel a day. There's a pool but we didn't use it. Warm breakfast was plentiful including: eggs, vegetables, fresh breads, pastries, jam, all kind of cheese, juices, and salads. The coffee was a disappointment didn't taste good so was the decaf. The building looks old. The room needs attention, and update. It doesn't look like the picture on it's website. Poor drainage in the shower. There’s no curtain to prevent water from splashing all over the floor, instead there’s a partially glass which is a safety hazard! Also the tub is very slippery. Hard to flush the toilet. There's a small refrigerator in the room but it wasn't cold at all, not sure if it was operational. Tiny night stands.Over all very inconvenient room. Not worth the money, would not come back.

We’ve stayed here three times but won’t return again. Upfront, the thing that would stop us from returning is the abysmal service. To be blunt, most (but not all) of the people who work here are rude and lazy. The rooms, although recently renovated, are rather dated and poorly finished, especially the bathrooms. The bathrooms are also poorly cleaned and mould is common. The breakfast buffet is good by Israeli standards but nowhere near what you’d expect in other places. It is relatively close to the old city and Jaffa Road. The thing that has drawn us back here is the outdoor pool, but it is only opened when there’s a guard available, the pool bar is not always attended and the pool area is often littered with rubbish - employees simply walk pass old beer cans and rubbish without picking it up (note my comment earlier about lazy staff). In short, the lure of the outdoor pool is not enough to compensate for the endless other problems with this place, especially the awful service and attitude of staff. We’ve stayed in places, for a third what we paid here, with better service and ammenities. And one last point, this hotel exists to serve large tour groups and that can be overwhelming at breakfast, in the foyer or at check in/out times.