Leonardo Plaza Hotel Jerusalem

I was eagerly looking forward to my visit to the Leonardo Plaza after seeing the 4.7 rating on trip advisor. However, I was extremely disappointed. Words like 'recently remodeled' kept coming up along with very clean. 5 star. The truth is far from it. First the good parts. Nuts & chocolates in the room, quick check in, eager to assist you front desk. Comfortable bed. But...the room had a musty smell (why do hotels insist on carpeting floors when they don't change them every few years?!?) The bedroom furniture was stained & broken. The bathroom looked like it was last remodeled in the 1990s. The grout was dirty and the shower had a hair next to the soap caddie and there was some sort of blue stuff behind the faucet. The chairs had crumbs on them when we came in. And unbelievably, there was no garbage pail in the bathroom, no slippers like every other 5 star hotel I've stayed in and worst of all, no clock. While I understand that all of us have cell phones these days etc, this this hotel is a Shabbat approved hotel and if I can't check my phone and I don't have a watch how would I know the time? I requested one from the front desk and one was brought up within a half hour but still! I guess my biggest complaint is that expectations were high from the great reviews. Had I known this was just another old, musty hotel I would HV spent my money on one of the other tens of brand new modern hotels in Jerusalem.

Booked a room for my brother's wedding night directly on Leonardo website to ensure the best service and best room. - They arrive at 1.30am after the wedding and they are told that unless they physically show the credit card I used to book the room they have to charge them. My brother calls me so I can liaise with the front desk. I explain them that it is a present and that I want to be charged in the card I gave upon reservation - the same they would have charged if it was a no show-. She has in front of her a young couple in wedding dress but keeps saying that the policy is to have the credit card physucally so I should go to the hotel the next day to pay in person - The next day I show up at the hotel having to spend my time and money to do so. I pay straight away the full amount but just ask to speak to the manager for an explanation and apology. After 2 pointless conversations with the receptionist they finally introduce me to the Director of Room Division. His behaviour was outrageous. Disrespectfull moving his hand in all directions and just repeating that this is the company policy. I ask to speak with his manager and he just keeps repeting with very rude and unacceptable manners that this is the policy and that I will not get neither a compensation or an apology. After asking again to speak with his director he called security to kick me out. Insulting. I have stayed in hundreds of hotels around the world and I have never been treated like this. Hopefully this Director of Rooms Division whatever that means will be dismissed and will never come back to the hospitality industry as he is completelly incompetent - BTW: 0 upgrade, no late check out even as member of their so called loyalty club. Not impressed for a wedding night. I was just asking for small details to make them feel special All in all crap service. Shame on them. Choose another hotel for your stay in Jerusalem. On my side I will ensure my company a 20k employees multinational never sends anyone to a hotel managed my the Fattal group.