Leonardo Plaza Hotel Jerusalem

We stayed at Leonardo Plaza Hotel Jerusalem for June 3-12 and it was a very nice stay. The room is clean and spacious, airconditioning is in good condition and the whole hotel smells heavenly when you enter. RONIT was amazing and she will help her guests with anything! BAR at the reception and SAMEH in the kitchen were always very helpful too and were very delightful to see everyday. Everyone at the concierge were very helpful and friendly also. They will go out of their way to help their guests and will stop at nothing to make their guests feel comfortable. The food was also amazing with lots of options everyday. It’s amazing to stay here especially for Shabbat and holidays because they have the perfect Shabbat and Chag services!

We booked this hotel for one night and ended up pretty unimpressed with this place in every way. I will start with the positives of this hotel. 1. The location is incredibly central to the market, parks, and Old City. 2. Our rate included breakfast which was comprised of a pretty impressive buffet with lots of standard and kosher treats. Unfortunately that was where the positive aspects of the hotel ended. On the negative side we had several issues. 1. We specifically made a reservation for a room that had two beds. The original reservation request was revised to include this request. We even called the hotel twice before arriving to make sure this was the case and were assured that this was confirmed. When we arrived, staff insisted that we were mistaken and the reservation was for a single King Sized and begrudging gave us another room. 2. When we got to our room, it was filthy and we had to move the beds apart ourselves to create two beds. The room appeared unvacuumed as we found crumbs and chips on the carpet and in between the beds. 3. When I pointed this out to staff, they gave us another room equally as unclean with a furniture we had to again move ourselves. 4. The facilities are extremely dated and in dire need of refreshing. This hotel is definitely not five star status, no matter how many signs they post stating that. 5. Staff was really the worst part of this hotel. Most were extremely cold and not warm or courteous. When we arrived late at night, we received nothing but uninterested stares from EVERYBODY on staff. Super unfriendly. Bell staff and ignored us when we first asked for help and then made us look for our own baggage when we stored it. 7. I highlighted my concerns at check out and was offered a passing free lunch in the lobby despite it being clear we were leaving at that time. Didn't feel like we got much attention or concern on the quality of our stay. I have to say we really felt unwelcome at this hotel and glad we only stayed a night. Definitely not recommending this place for people to enjoy Jerusalem.