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Lutheran Guest House Jerusalem

  • St. Marks Rd, Jerusalem
  • Photo: Lutheran Guest House JerusalemPhoto: Lutheran Guest House Jerusalem

TripAdvisor Reviews

TripAdvisor ReviewsBased on 248 traveler reviews
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Good experience in Jerusalem
TripAdvisor RatingReviewed 2 days ago

Greate experience! Best location! Beautiful sight! Very clean! Small rooms but cute and new! The food delicious! No TV in the rooms, no fridge but the service is very good. Whatever you want they help you!

Overcharged almost $18,000!
TripAdvisor RatingReviewed on August 31, 2022

On June 6, 2022 I stayed with a group of my students for several days. The stay was good and the hotel is nice. But, when I checked out, they charged my credit card 61,000 NIS (about $18,000 USD) instead of the 6,100 NIS that was the actual bill. I realized...

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On June 6, 2022 I stayed with a group of my students for several days. The stay was good and the hotel is nice. But, when I checked out, they charged my credit card 61,000 NIS (about $18,000 USD) instead of the 6,100 NIS that was the actual bill. I realized this later that day when I checked my credit card online. I called the hotel and they apologized and said they would fix it immediately - it was a simple clerical mistake. Two months later there was no fix, and so I disputed it with my credit card. Three months later they finally gave me a refund, but it was still overcharged by over $300 USD. Maybe they used an exchange rate for today instead of back in June when the charge occurred. I don't know. But it has been a horrible nightmare trying to get this sorted out, and I would not recommend this hotel to anyone and will never stay there again. There are enough good hotels in the Old City that one doesn't have to put up with this sort of nonsense. This is profoundly unprofessional and incompetent behavior.

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very nice journey
TripAdvisor RatingReviewed on February 20, 2020

we spend 4 nights at the Lutheran Guest house with our 4 kids. nThe location is amazing and the view from the rooms is great.nIts not a luxury place, it is simple and this is what we were expecting from such place.nClose to Jaffa Gate, you wont carry your suitcase too long and this...

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we spend 4 nights at the Lutheran Guest house with our 4 kids. nThe location is amazing and the view from the rooms is great.nIts not a luxury place, it is simple and this is what we were expecting from such place.nClose to Jaffa Gate, you wont carry your suitcase too long and this is also a very good point. nRooms are perfectly clean and tidy, the bathroom were recently renovated, basic and easy. The breakfast is generous and of good quality.nWe had a temperature issue on the first night but the lady at the reception desk managed to solve the issue promptly.nit was a bit cold to try the bar in the garden, but with warme weather, we would have enjoyed it for sure !

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