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Mamilla Hotel

  • 11 Shlomo Hamelech St, Jerusalem
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from $370 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1437 traveler reviews
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Delux hotel
TripAdvisor RatingReviewed 1 day ago

The hotel is real five stars hotel located in an excellent secured location near Mamilla open mall and the old city (Jaffa gate). Excellent service. The room is modern,big and clean. breakfast and dinner were excellent.

Superb service from friendly and extremely well trained staff
TripAdvisor RatingReviewed on June 12, 2017

This was one of our best restaurant experiences in over 50 years of overseas travel. The Restaurant on the Roof of the Mamilla Hotel is, as its name suggests, on the top floor of this modern hotel with fantastic views over the old and new parts of the city. It is neatly furnished in...

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This was one of our best restaurant experiences in over 50 years of overseas travel. The Restaurant on the Roof of the Mamilla Hotel is, as its name suggests, on the top floor of this modern hotel with fantastic views over the old and new parts of the city. It is neatly furnished in an unfussy way and although large is not too noisy. Prices are at the higher end with a fillet steak main course at NIS 168 and a final bill for two at NIS 600 including VAT and service. The excellent food was served by friendly, young knowledgeable staff, identically dressed in black outfits who were attentive and very helpful. An under-cooked steak was rapidly replaced with one cooked to perfection and without any request a complementary desert was brought to our table later. What made the evening special was watching the restaurant senior staff's attention to every aspect of what was going on in the packed restaurant and the manner in which comments were passed to their colleague waiters. Everything and everybody moved effortlessly, like a well oiled machine and it was clear that every member of staff had been trained to a very high standard. It was almost like watching a well choreographed ballet and made our evening particularly special. All the staff were excellent but special mention must be made of our delightful waitress Chava and the restaurant manager David who were outstandingly attentive and efficient. Top Marks all round. We will certainly go again.

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Good hotel for the younger crowd
TripAdvisor RatingReviewed on June 11, 2017

I was with a group of 45, mainly senior-citizen tourists from around the world. Although the service was very good, the majority of the group found the rooms too dark, the lighting confusing, and the glass wall (which can be made to opaque) between the bedroom and bathroom to be off-putting. I had...

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I was with a group of 45, mainly senior-citizen tourists from around the world. Although the service was very good, the majority of the group found the rooms too dark, the lighting confusing, and the glass wall (which can be made to opaque) between the bedroom and bathroom to be off-putting. I had a suite which was very nice but there was no desk. I used the shower cap on day 1 and had to wait until day 4 to get a new one. The only way I could get dirty cups removed was to leave them next to the door so that the cleaning staff would almost fall over them.

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Great Service in a Hectic Environment
TripAdvisor RatingReviewed on June 11, 2017

I found that the staff went out of its way to please us. The facility is very nice. Location is amazing, 5 minutes walk from Jaffa gate. We received a bottle of complimentary wine which was a very nice touch. L'Occitane soaps (my favorite!) are standard in the rooms and common bathrooms. The food...

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I found that the staff went out of its way to please us. The facility is very nice. Location is amazing, 5 minutes walk from Jaffa gate. We received a bottle of complimentary wine which was a very nice touch. L'Occitane soaps (my favorite!) are standard in the rooms and common bathrooms. The food was delicious and abundant. A few things bothered me: 1. The hotel was hard to reach by car as they blocked off the street leading to Jaffa Gate and the police were directing traffic at the intersection leading to the hotel. The valet parking helped but the arrival by car was nonetheless a hassle. 2. The hotel front is situated in an extremely busy street with a constant din of car horns, sirens and other loud street noise. Inside the hotel was not very quiet either as we heard a lot of noise in the hall from the cleaning crew. 3. I had the feeling of being in a US embassy in Iran. The car entrance was barricaded to an extent that I never seen in any hotel. The security guard desk is right in front of the (only) entrance and an armed guard opens the door for you every time you enter or exit the hotel. I found it to be somewhat disturbing. 4. I found the dining room which is located in the basement to be dark and cheerless. All-in-all it was a nice experience. But if you are going for a relaxing vacation this may not be the right place.

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THEFT
TripAdvisor RatingReviewed on June 9, 2017

As nice as the Mamilla hotel appears to be - there is a THEFT problem. Their staff will take things that you may not even be aware of until you get home. My husband inadvertently left out his wedding ring on a shelf in the bathroom. While we were gone for...

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As nice as the Mamilla hotel appears to be - there is a THEFT problem. Their staff will take things that you may not even be aware of until you get home. My husband inadvertently left out his wedding ring on a shelf in the bathroom. While we were gone for the day, 3 staff were in our room. When we came back it was gone. We reported it to hotel security right away and though they came and spoke to us right away, and said they'd complete an investigation - no result came from it. It seems that the head of security was just shining us on with all that he was doing knowing that once we left Israel we'd have no claim. It is so sad. That ring was of great value both sentimentally and dollar wise.

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Heating
    • Air Conditioning
    • Restaurant
    • Cable/Satellite TV
    • Fax / Photocopying
    • Mini Bar
    • Room Service
    • Laundry
    • Dry Cleaning
    • Elevator
    • Safe
    • SPA
    • Tour Desk
    • General

    • Accessibility
    • Free WIFI
    • Free Parking
    • Fitness Center
    • Outdoor Swimming Pool
    • Event Hall
    • Indoor Swimming Pool
    • Meeting Room
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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