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Mamilla Hotel

  • 11 Shlomo Hamelech St, Jerusalem
  • Photo: Mamilla Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 2056 traveler reviews
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The Best Location, Best Rooftop Restaurant & Views of Old Jerusalem
TripAdvisor RatingReviewed 2 days ago

We stayed 3 nights with a tour group of 40.....mostly ages 60+ from USA....we all had a really difficult time trying to figure out the unusual light switches that operated the more than 12 lights in the room, hallway & bath. Honestly, even tho there was a little letter in the room explaining it...

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We stayed 3 nights with a tour group of 40.....mostly ages 60+ from USA....we all had a really difficult time trying to figure out the unusual light switches that operated the more than 12 lights in the room, hallway & bath. Honestly, even tho there was a little letter in the room explaining it all.....including how to make the clear glass bathroom walls 'frosty opaque'....after 30 minutes we just had a good laugh & finally figured it out. Incredible staff that welcomed us with fruit beverages, quick bellman services & the staff at breakfast & dinner were outstanding!! The roof top restaurant & the lower roof top restaurant (Happy Fish) served with amazing speed & the food was outstanding. Taxi hailing was incredible & they negotiated the price for us to the Shrine of the Book at Israel Museum ($20 U S dollars). We had room in front, 2nd floor right over the front entrance & it was very quiet, even tho Independence Day celebrations were ongoing. Lovely lobby & breakfast buffet!!!!

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Disappointing room
TripAdvisor RatingReviewed on May 21, 2019

Stayed here for 5 nights. With all the glowing reviews I was expecting more. Beware if you book a studio room, you will most likely be facing the busy street and front entrance to the hotel. Our first room was directly above the front entrance to the hotel. I asked for a room change and...

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Stayed here for 5 nights. With all the glowing reviews I was expecting more. Beware if you book a studio room, you will most likely be facing the busy street and front entrance to the hotel. Our first room was directly above the front entrance to the hotel. I asked for a room change and was told”Madame we are fully booked” by Rachel the front desk manager. Apparently if you are staying for one or two nights you have a better chance of getting a better room. After complaining, I was shown another room. This one was directly opposite the bar. Not sure how this was better. They came up with one more option, again facing the street but further down. Well found out , the windows are not soundproof. It was Independence Day, and the park directly opposite the hotel had a big celebration that went on until sunrise. No sleep. The glass cube bathroom is rather strange. Although you can change it from transparent to opaque, you will wake up the other person you are sharing the room with, if you need to use the bathroom and turn on the light. The whole room Lights up, since there are no walls. The very small sink does not accommodate two peoples’ toiletries. The front doormen were not very helpful. The taxi cabs will rip you off, if you don’t tell them to turn on the meter. I told the doorman upon returning and he just shrugged his shoulders. On the positive side/ we loved the rooftop restaurant, great views, great service, and great food. Also, great location. Next time, I will try a different hotel. I ended up getting a bad cold because of the sleepless nights. Tip: book a better room than the studio. It’s also starting to look a bit worn around the edges.

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Good position but read on
TripAdvisor RatingReviewed on May 19, 2019

We stayed here for one night. The hotel is wonderfully positioned for the old city, a few minutes walk from Jaffa gate. We found all the staff to be professional,polite and helpful. We had a problem with our air conditioning and it was quickly fixed. The hotel is designed in a modern minimalist style...

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We stayed here for one night. The hotel is wonderfully positioned for the old city, a few minutes walk from Jaffa gate. We found all the staff to be professional,polite and helpful. We had a problem with our air conditioning and it was quickly fixed. The hotel is designed in a modern minimalist style with lots of large art books , pieces of art and interesting pieces of furniture scattered around the hotel however the modern often meant uncomfortable. There were not really any comfortable seating arrangements in the lounge , we were waiting for a couple of friends to join us and the only place for the four of us to chat comfortably was by the reception desk. The room was small but perfectly adequate and had everything that we needed and the bed was very comfortable. The bath however was in a really modern style and not conducive to lying back and having a good soak! Also ,there was quite a lot of mould around the bathroom. On Friday evening we enjoyed a lesson on wine from two charming sommeliers from the hotel. The event was free and much appreciated. I must however mention the bathroom by the reception desk. Not terribly clean, toilet roll holder hanging off the wall and generally in need of a good overhaul!

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Heating
    • Air Conditioning
    • Restaurant
    • Cable/Satellite TV
    • Fax / Photocopying
    • Mini Bar
    • Room Service
    • Laundry
    • Dry Cleaning
    • Elevator
    • Safe
    • SPA
    • Tour Desk
    • General

    • Accessibility
    • Free WIFI
    • Free Parking
    • Fitness Center
    • Outdoor Swimming Pool
    • Event Hall
    • Indoor Swimming Pool
    • Meeting Room
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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