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Mamilla Hotel

  • 11 Shlomo Hamelech St, Jerusalem

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1819 traveler reviews
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Lacks Professional Management ! They simply don't care if you ever return !!
TripAdvisor RatingReviewed 1 day ago

The hotels car service failed to pick us up at the airport so we took a cab, We arrived and were place in the excutive lounge which was included in our room rate, The lounge had a poor selection of food and beverages. Certainly the worst I've experienced. We sat around waiting...

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The hotels car service failed to pick us up at the airport so we took a cab, We arrived and were place in the excutive lounge which was included in our room rate, The lounge had a poor selection of food and beverages. Certainly the worst I've experienced. We sat around waiting for our room 2 hours when finally I went to the front desk and asked if it was done. Apparently it was done an hour ago yet they never came to the lounge to get us, We requested a refrigerator for my wife's medication they did bring one however the staff member plugged it into the wrong outlet (which shut down when the light went off) the medication was ruined (its 3000 dollars), per injection, They did nothing but offer some nonsense about placing an insurance claim with there insurance company ??? they made no effort to compensate us for any of the inconvience we experienced, Quite obvious to us that this hotel care nothing about the guests. I'm a professional traveler and have never experienced such horrific service !!! There are many options available, I recommend you choose a place that will apreciate your business and treat you respectfully.

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BEWARE THEFT AT MAMLLA
TripAdvisor RatingReviewed 2 days ago

After much deliberation, I write still feeling really distraught after experiencing a theft from the room safety box in this Hotel. We had a lovely time at the Manila. I in no way intend to discredit it. It’s a lovely hotel. We had a fab time there with the view and food at...

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After much deliberation, I write still feeling really distraught after experiencing a theft from the room safety box in this Hotel. We had a lovely time at the Manila. I in no way intend to discredit it. It’s a lovely hotel. We had a fab time there with the view and food at this establishment being very good. We spent a week there on the 7th floor, but unfortunately, I arrived home to discover that a recently acquired heirloom brooch with several valuable diamonds and sapphires set in platinum was amiss. I took it along, not feeling comfortable to leave it in newly acquired home. Ironically, it would have been safer had I left it behind. Non of my rings or earrings were taken, but this item which was tucked away in elasticated pouch on the lid of my jewel box. As it’s not an item I wear -it being a bit dated- but still very valuable it was non-the-less. I’m not certain how the safe was opened, but it did seem strange that on one particular afternoon when opening the door to the safe, our items therein were in disarray. In hindsight, it’s apparent that someone was evidently looking for the key of this jewel box which was in my purse next to the box. I have not informed the hotel of this incident as yet, I’m guessing they’ll flatly deny something as this occurring in their hotel, which would upset me even further, but I will still for what it’s worth, after writing this to notify ALL PAX who intend to stay at this hotel to:-Please NOT take any valuables along, that you may intend to leave in the in-room safe. The staff, as it seems, are able to in some way to access a coded room safe. Perhaps, I’m naive to expect a certain amount of security for one’s property in a 5 star hotel as this one. One thing is certain, I won’t make this mistake twice. It’s simply just not worth it! 😞

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simply a dream
TripAdvisor RatingReviewed 3 days ago

Sleeping at the Mamilla Hotel in the heart of Jerusalem was simply a dream. Modern and spacious rooms, wonderful common spaces, great kitchen, Amazing view on the rooftop terrace. Wonderful staff...what can i say...i just can't wait to be back there!

Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Heating
    • Air Conditioning
    • Restaurant
    • Cable/Satellite TV
    • Fax / Photocopying
    • Mini Bar
    • Room Service
    • Laundry
    • Dry Cleaning
    • Elevator
    • Safe
    • SPA
    • Tour Desk
    • General

    • Accessibility
    • Free WIFI
    • Free Parking
    • Fitness Center
    • Outdoor Swimming Pool
    • Event Hall
    • Indoor Swimming Pool
    • Meeting Room
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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