The hotel room was average and the toilet is ok. The hallway to the room I was in was strewn with cleaning materials. On the day of my tour, the front door was locked so I was not able to go to my tour.
National Hotel Jerusalem
About the National Hotel Jerusalem
The National Hotel offers elegant accommodation in the heart of East Jerusalem, just minutes from the Garden Tomb and not far from the Old City.
The hotel prides itself on its non-smoking policy and offers great service with a 24-hour front desk, complimentary newspaper, rooms and facilities for disabled guests, elevator, safety deposit box, heating, air conditioning, shops, gym, complimentary parking and three restaurants that can hold up to 1,000 guests.
TripAdvisor Reviews
Based on 922 traveler reviews“Weekend in Jerusalem”
“The restaurant floor 4”
I went with my friends to the restaurant floor 4 and i was shocked about everything there ! The service is very bad and the food is very bad and not tasty and the waiters are so rude with us they dont give a great service ! So bad ! I had been to...
MoreI went with my friends to the restaurant floor 4 and i was shocked about everything there ! The service is very bad and the food is very bad and not tasty and the waiters are so rude with us they dont give a great service ! So bad ! I had been to this restaurant a long time ago, but today I was surprised by everything
Less“No refund despite closing for COVID”
I am definitely not the type to post negative reviews about places but I feel like other travelers should be aware... I booked this hotel for a trip with my father and due to Covid, Americans are unable to travel to Israel without special permission. And who can blame them for not wanting us...
MoreI am definitely not the type to post negative reviews about places but I feel like other travelers should be aware... I booked this hotel for a trip with my father and due to Covid, Americans are unable to travel to Israel without special permission. And who can blame them for not wanting us at this point... For 2 weeks hotels.com and myself attempted to contact the property only to find that the property was closed due to Covid. I was told by Hotels.com 4 times that they couldn't reach the manager about the reservation. Last night I called again and was told that they had emailed again and if the hotel didn't respond in 24 hours to call back for a refund. GREAT! No response for 24 hours so I call back and after 2 weeks of not being able to reach the hotel because they were closed someone reaches the manager tonight after I was calling back for a refund. That manager denies the refund because now it is the day of the reservation... mind you google currently still says that the hotel is temporarily closed. We will be rebooking somewhere else in Jerusalem when we return. The lack of communication for TWO WEEKS just cost me over $600. You'd think during a global pandemic we might think about a voucher system at least... my emails to the property still are unanswered. Steer clear.
LessAmenities
Suited for
- Couples
- Events
- Families
Services
- Air Conditioning
- Cable/Satellite TV
- Elevator
- Fax / Photocopying
- Heating
- Restaurant
- Room Service
- Safe
General
- Accessibility
- Event Hall
- Fitness Center
- Free Parking
- Free WIFI
- Meeting Room
- Check in: 2:30 PM
- Check out: 12:00 PM