We had a reservation but they could not keep it. They were not even sorry, asked us to cancel it so they don't have to pay commission to hotel reservation web site. No rooms, no service, no apologies.
New Palm Guest House – Hotel & Hostel
About New Palm Guest House
New Palm Guest House (also known as New Palm Hotel and Hostel) offers both several sized suite rooms with breakfast options as well as communal hostel (mixed or female only) rooms. From dorm settings to rooms specifically made for families, any individual or group on a budget can find a suitable room here.
Located centrally on HaNevi’im Street, you’ll be right near the Old City, Safra Square, city center and the Mahane Yehuda market, but far enough away from each to be experience HaNevi’im Street’s unique and eclectic vibe.
This guesthouse also organizes trips to Masada, the Dead Sea, Bethlehem, the West Bank, Jordan and Egypt.
TripAdvisor Reviews
Based on 305 traveler reviews“Avoid at all costs”
We arrived here late on the Thursday, they said they didn’t have a reservation for us but magically found one!! We were made to pay before we saw the room by intimidation, and were led up an iron staircase so steep the guy wouldn’t actually come upwith us!! When we got to the room, let’s say...
MoreWe arrived here late on the Thursday, they said they didn’t have a reservation for us but magically found one!! We were made to pay before we saw the room by intimidation, and were led up an iron staircase so steep the guy wouldn’t actually come upwith us!! When we got to the room, let’s say it wasn’t for for human habitation and we weren’t the only creatures in there, the bathroom was disgusting the bed was dirty and non of the windows closed, let alone had glass in them! We made our escape and will be complaining to booking.com about this, this place is a slum and wants striking off every website it advertises on
Less“Avoid at all costs - thieves”
Please do not book with this hotel. I booked three weeks in advance and then emailed them the night before to advise my arrival time the next day. The reply I got back was the room is now gone . No apologies or help to find a room elsewhere and they then ignored all...
MorePlease do not book with this hotel. I booked three weeks in advance and then emailed them the night before to advise my arrival time the next day. The reply I got back was the room is now gone . No apologies or help to find a room elsewhere and they then ignored all further email . This left me stranded with little option to find another place at short notice.i later found out other people had the same thing happen to them. They basically gave our rooms to somebody else who paid a higher price . I even visited the place to give them my thoughts and the man was so rude and the place was so dirty . They may be cheap but there is a reason behind this. Location is the only thing they have going however pay an extra £20 -£30 a night and you can find more decent reliable places near by.
Less“Stay out”
Amenities
Suited for
- Couples
- Families
Services
- Shared Kitchen
- Tour Desk
- Private Bathroom
General
- Free WIFI