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New Palm Guest House – Hotel & Hostel

  • Haneviim 6, Jerusalem
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from $40 / person

  • Photo: New Palm Guest House – Hotel & Hostel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 305 traveler reviews
Avoid at all costs
TripAdvisor RatingReviewed on June 10, 2019

We arrived here late on the Thursday, they said they didn’t have a reservation for us but magically found one!! We were made to pay before we saw the room by intimidation, and were led up an iron staircase so steep the guy wouldn’t actually come upwith us!! When we got to the room, let’s say...

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We arrived here late on the Thursday, they said they didn’t have a reservation for us but magically found one!! We were made to pay before we saw the room by intimidation, and were led up an iron staircase so steep the guy wouldn’t actually come upwith us!! When we got to the room, let’s say it wasn’t for for human habitation and we weren’t the only creatures in there, the bathroom was disgusting the bed was dirty and non of the windows closed, let alone had glass in them! We made our escape and will be complaining to booking.com about this, this place is a slum and wants striking off every website it advertises on

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Avoid at all costs - thieves
TripAdvisor RatingReviewed on June 4, 2019

Please do not book with this hotel. I booked three weeks in advance and then emailed them the night before to advise my arrival time the next day. The reply I got back was the room is now gone . No apologies or help to find a room elsewhere and they then ignored all...

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Please do not book with this hotel. I booked three weeks in advance and then emailed them the night before to advise my arrival time the next day. The reply I got back was the room is now gone . No apologies or help to find a room elsewhere and they then ignored all further email . This left me stranded with little option to find another place at short notice.i later found out other people had the same thing happen to them. They basically gave our rooms to somebody else who paid a higher price . I even visited the place to give them my thoughts and the man was so rude and the place was so dirty . They may be cheap but there is a reason behind this. Location is the only thing they have going however pay an extra £20 -£30 a night and you can find more decent reliable places near by.

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Stay out
TripAdvisor RatingReviewed on May 31, 2019

We had a reservation but they could not keep it. They were not even sorry, asked us to cancel it so they don't have to pay commission to hotel reservation web site. No rooms, no service, no apologies.

Amenities

    • Suited for

    • Couples
    • Families
    • Services

    • Shared Kitchen
    • Tour Desk
    • Private Bathroom
    • General

    • Free WIFI