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New Victoria Hotel Jerusalem

  • 8 Al-Massudi St, Jerusalem
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from $85 / person

  • Photo: New Victoria Hotel Jerusalem

TripAdvisor Reviews

TripAdvisor ReviewsBased on 145 traveler reviews
New
Poor and dirty hotel
TripAdvisor RatingReviewed 4 days ago

The only positive thing is the location, which is near to the old city. When we arrived the person in reception couldnt find our reservation at their system and we waited more than 1.5 hours. Finally, we contacted our agency and they talked by phone and provided our room. In the room 309 which...

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The only positive thing is the location, which is near to the old city. When we arrived the person in reception couldnt find our reservation at their system and we waited more than 1.5 hours. Finally, we contacted our agency and they talked by phone and provided our room. In the room 309 which they gave us one bed was almost broken making terrible noise. Bathroom was very dirty and very small, and the curtain was very dirty. The shower space was extremely small and the door handle was not working properly. The breakfast was average. At 10 a.m . they started to mop the reception area and they asked us to go out to finish their job. They were very rude and unprofessional. Anyway, apart fro the location, I would have no reason to come back in this hotel....

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Excellent Hospitality
TripAdvisor RatingReviewed on November 30, 2018

Just finishing up my 5th and last night at New Victoria Hotel. Property is tired and fit and finish not the best but nothing that shouldn't be expected from a budget hotel. Bed was much more comfortable than I expected, plenty of hot water for shower. I found the breakfast above...

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Just finishing up my 5th and last night at New Victoria Hotel. Property is tired and fit and finish not the best but nothing that shouldn't be expected from a budget hotel. Bed was much more comfortable than I expected, plenty of hot water for shower. I found the breakfast above average for a budget property and certainly plenty to eat. Hospitality started upon arrival there was a problem with the internet in my room. It was around 10:00 PM the person at the desk couldn't solve it and was unable to get the technician on the phone. They provided me with what I think is their private office internet connection and password which they told me could only be used on the 3rd floor but there is a seating area there and I was able to get online after being off during my long trip. I continued to use the internet on the 3rd floor, one day they told me the internet had been fixed in my room (it had been) but I was welcome to continue to work on the 3rd floor if I wanted. They often brought me tea when they saw me working. I was a little concerned being Jewish and staying in a Muslim area but they made me feel more than welcome. The hotel has a lot of Muslim tour groups and I was the only non-Muslim at breakfast. Not only did the breakfast staff treat me great but the people on the tour groups could not have been friendlier to me. Cleaning staff, front desk everybody has been so welcoming. Location is great very close to the old city. Because I arrived late at night I didn't think to ask for a quiet room so my room faced the street. It is very busy during the day but falls quiet by 9-10 PM and was almost silent during the night so no trouble sleeping. Need to be ready for a little after 6:30 AM tomorrow morning for my trip to the airport the breakfast staff has offered to come in and have breakfast ready for me at 6:30 instead of the normal 7:00 AM start time. If you don't mind a less than perfect physical property then this is a great choice for Jerusalem.

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Hotel review
TripAdvisor RatingReviewed on November 6, 2018

Good hotel and caring staff but food can be better. If tea facilities can be provided, especially in the dining area. Had to ask for tea but was told it would be available later. At times, salad was not fresh and was causing stomach problems. It was only when I...

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Good hotel and caring staff but food can be better. If tea facilities can be provided, especially in the dining area. Had to ask for tea but was told it would be available later. At times, salad was not fresh and was causing stomach problems. It was only when I stopped eating it that I felt better.

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Amenities

    • Suited for

    • Families
    • Services

    • Air Conditioning
    • Heating
    • Dry Cleaning
    • Safe
    • Restaurant
    • Cable/Satellite TV
    • General

    • Free Parking
    • Free WIFI
    •  
    • Check in: 12:00 pm
    • Check out: 12:00 pm