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Isrotel Exclusive Collection: Orient Jerusalem Hotel

  • Photo: Isrotel Exclusive Collection: Orient Jerusalem Hotel
  • Photo: Isrotel Exclusive Collection: Orient Jerusalem Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 824 traveler reviews
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Horrible Service
TripAdvisor RatingReviewed today

I scheduled 3 spa appointments on 22/1. I was called back an hour later and told that the appointments were made in error. When i asked to speak to the manager I was told that she would call me back when she had time. I called the hotel and asked to speak to the...

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I scheduled 3 spa appointments on 22/1. I was called back an hour later and told that the appointments were made in error. When i asked to speak to the manager I was told that she would call me back when she had time. I called the hotel and asked to speak to the GM of the hotel. I was transferred to the Director of Public Relations who apologized and said she would try and fix it and get back to me. After waiting over an hour I called back and was told she was too busy to talk to me. This is the worst customer service i have ever experienced. I have already told all my friend to steer clear of this place. It may look nice but it is horrible.

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just excelent in every aspect
TripAdvisor RatingReviewed on January 16, 2020

excellent location,amenities and food.great breakfast and dinner.the indoor swimming pool is nice but not very deep. the surroundings are nice and many restaurants in the neighborhood .we liked our staying ...

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excellent location,amenities and food.great breakfast and dinner.the indoor swimming pool is nice but not very deep. the surroundings are nice and many restaurants in the neighborhood .we liked our staying very much.

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Fantastic!
TripAdvisor RatingReviewed on January 16, 2020

Wow, what a hotel! We stayed in the Orient Hotel this past weekend and had the best time! The welcome was warm and friendly, the staff at the reception were exceptionally lovely and helpful. Our room was large, super clean, homey and comfortable, with a huge bathroom! Wonderful view of the old city. Spa...

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Wow, what a hotel! We stayed in the Orient Hotel this past weekend and had the best time! The welcome was warm and friendly, the staff at the reception were exceptionally lovely and helpful. Our room was large, super clean, homey and comfortable, with a huge bathroom! Wonderful view of the old city. Spa is great, unique treatments and a lovely pool! Breakfast was huge and tasty! Lovely selection of authentic food, fresh and clean! For short - The wise choice for people who wish to visit Jerusalem, Will come back soon for sure!

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Dry Cleaning
    • Elevator
    • Hot Tub
    • Heating
    • Laundry
    • Restaurant
    • Room Service
    • Safe
    • SPA
    • Fax / Photocopying
    • Towels
    • General

    • Accessibility
    • Indoor Swimming Pool
    • Outdoor Swimming Pool
    • Free Parking
    • Free WIFI
    • Meeting Room