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Isrotel Exclusive Collection: Orient Jerusalem Hotel

  • Photo: Isrotel Exclusive Collection: Orient Jerusalem Hotel
  • Photo: Isrotel Exclusive Collection: Orient Jerusalem Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 826 traveler reviews
New
Would go back
TripAdvisor RatingReviewed 2 days ago

I have excellent memories of my stay last November. I also stayed in another hotel of the same category in the area but the Orient Isrotel was far better in terms of luxury. The general recent design of the hotel and the rooms exceed expectations and the roof terrace with the amazing views is...

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I have excellent memories of my stay last November. I also stayed in another hotel of the same category in the area but the Orient Isrotel was far better in terms of luxury. The general recent design of the hotel and the rooms exceed expectations and the roof terrace with the amazing views is a fantastic place where to relax with a nicely decorated lunch/drinks area - we managed to have a swim in November but the outdoor pool was not heated (would be such an improvement if it was, although, of course, there is a spa indoor swimming pool but not as enjoyable as the rooftop one!). Just to mention that we had a problem with the taxi (terrible driver) to the airport that we booked at the reception but I assume it is not the hotel’s fault although this could better monitored.

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New
Horrible Service
TripAdvisor RatingReviewed 2 days ago

I scheduled 3 spa appointments on 22/1. I was called back an hour later and told that the appointments were made in error. When i asked to speak to the manager I was told that she would call me back when she had time. I called the hotel and asked to speak to the...

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I scheduled 3 spa appointments on 22/1. I was called back an hour later and told that the appointments were made in error. When i asked to speak to the manager I was told that she would call me back when she had time. I called the hotel and asked to speak to the GM of the hotel. I was transferred to the Director of Public Relations who apologized and said she would try and fix it and get back to me. After waiting over an hour I called back and was told she was too busy to talk to me. This is the worst customer service i have ever experienced. I have already told all my friend to steer clear of this place. It may look nice but it is horrible.

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just excelent in every aspect
TripAdvisor RatingReviewed on January 16, 2020

excellent location,amenities and food.great breakfast and dinner.the indoor swimming pool is nice but not very deep. the surroundings are nice and many restaurants in the neighborhood .we liked our staying ...

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excellent location,amenities and food.great breakfast and dinner.the indoor swimming pool is nice but not very deep. the surroundings are nice and many restaurants in the neighborhood .we liked our staying very much.

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Dry Cleaning
    • Elevator
    • Hot Tub
    • Heating
    • Laundry
    • Restaurant
    • Room Service
    • Safe
    • SPA
    • Fax / Photocopying
    • Towels
    • General

    • Accessibility
    • Indoor Swimming Pool
    • Outdoor Swimming Pool
    • Free Parking
    • Free WIFI
    • Meeting Room