K K K S TA

Prima Palace Hotel

  • 2A Pines St, Jerusalem
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from $96 / person

  • Photo: Prima Palace Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 304 traveler reviews
New
Overpriced and dirty
TripAdvisor RatingReviewed 5 days ago

I slept there for one night and in consequence I can say that Jerusalem has a lot of options for better hotels in the same price, Please don’t go there. The room was dirty and nobody care, they cleaned our room after I asked them twice, Old furnitures and the worst - The beds are not...

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I slept there for one night and in consequence I can say that Jerusalem has a lot of options for better hotels in the same price, Please don’t go there. The room was dirty and nobody care, they cleaned our room after I asked them twice, Old furnitures and the worst - The beds are not comfortable, bad staff and service and horrid breakfast. There is no value for money, do yourself favor and book in somewhere else

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Beautiful hotel, convenient location, excellent Shabbos food but disappointing service and maintenance.
TripAdvisor RatingReviewed on February 5, 2019

The hotel is very easy to get to, just a two minute walk from the Jerusalem light rail. The atrium and lobby are beautiful, with Jerusalem stone arches. Although we did not arrive too early for check-in, our room was not ready. We had a short wait, but no apology from the staff. Our room...

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The hotel is very easy to get to, just a two minute walk from the Jerusalem light rail. The atrium and lobby are beautiful, with Jerusalem stone arches. Although we did not arrive too early for check-in, our room was not ready. We had a short wait, but no apology from the staff. Our room (a deluxe room) was large and comfortable, with twin beds and a sofa. Having a window that opens to let in the fresh Jerusalem air was a plus, as was the auxiliary air conditioner/heater to adjust the temperature. The single chair in the room was uncomfortable. The padding had long ago been worn out, leaving lumps that made it unusable. One light bulb was burnt out, and the toilet paper holder kept falling down! And only two bath towels? We asked for more, but were refused. (Remember, this was a deluxe room, for which we paid a "deluxe" price). Per their website, deluxe rooms have bathrobes and slippers. So, we did not pack ours. The room did not have any. When I asked at the front desk, they said that they do not provide. Telling them that the website has it listed, she answered with a shrug of her shoulders and turned away from us! The Shabbos meals, surprisingly, were buffet style. The food was delicious, varied, and abundant. The waiters were slow to clear the tables between courses. At checkout, I asked for two invoices, instead of one invoice that combined the room price and the meals. (I need to submit lodging and meals separately for re-imbursement). No hotel has ever before given me a problem with this. I did not think that this would be an issue, especially since they broke it into two separate charges on the credit card. But no, they refused to do this, and acted as if I wanted to steal something! Israela called Monique, who proceeded to reprimand me, and explained to me, as if I were a child, that she cannot falsify documents, for that would be illegal! (What is unreasonable about asking for two invoices after two charges were put on my credit card? The hotel charged me separately for the room, and separately for the food. So, give me two invoices to explain the two charges.) Will I stay here again? For Shabbos, definitely. Its location is great, and the kashrus certification is of the highest standard (badatz). Weekdays - not so sure.

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A week stay
TripAdvisor RatingReviewed on January 31, 2019

I've been to this Hotel many times and everything was great ( small rooms but very clean) besides that the lobby lights GOES OFF AT AROUND 11 pm when you come back after a long day, and would like to sit around and chill,its very disappointing and surprising that a Hotel should...

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I've been to this Hotel many times and everything was great ( small rooms but very clean) besides that the lobby lights GOES OFF AT AROUND 11 pm when you come back after a long day, and would like to sit around and chill,its very disappointing and surprising that a Hotel should have the lights go out people are saying that they are trying to save money ! Makes no sense Also, Why isn't there a clock in the room and no outlets near the beds. ( i bring along an extension cord) Most importantly why i stay in this hotel is because of the Kashrut level ! please stay with the high standard of Kashrut and I hope to be back year after year ( if the lights stay on till very late)

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Amenities

    • Suited for

    • Couples
    • Events
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Elevator
    • Fax / Photocopying
    • Heating
    • Laundry
    • Restaurant
    • Room Service
    • Safe
    • General

    • Accessibility
    • Event Hall
    • Free Parking
    • Free WIFI
    • Meeting Room
    •  
    • Check in: 2:00 PM
    • Check out: 12:00 PM

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