Prima Park Hotel Jerusalem

Excellent customer service, the staff always seeks to fulfill/accomodate our requests. The check in staff Shireen was most helpful & sincere. The food is good especially the Shabbat meals, which we enjoyed with the wonderful atmosphere of local & foreign patrons. The hotel is clean & peaceful. The convenience of the Light Rail a minute away is great. Staff Morsi & Khaled particularly hv extended very warm middle eastern hospitality and always checking if everything is alright and if they can help to make our stay better. All the staff from frontdesk to restaurant to housekeeping, are helpful and all speak English. The internet works well too. We are also happy to hv the synagogue for times of prayer. We love the diversity of guests from different nations that we get to meet daily. We are staying total 13 days and initially thot we might want to try different hotel. However, we are most happy to stay on. Even tho, the room furniture & carpets are old & could do with a change, the hospitality of the hotel overshadows that drawback. We also thank the prompt outreach via email communications even prior to our arrival & our requests were taken into account by Michael Feigin, Reception Manager. Staff Shireen seemed to know our requests upon our check-in. Staff Imda (hope his name is correct) gv a call as soon as we were in our room to check if all was ok. He sent via Staff Morsi a large bouquet of cheerful balloons to celebrate my 33rd wedding anniversary, compliments of hotel. We will definately like to return to this hotel & recommend it as well. Blessings to Prima Park Hotel for their excellent service efforts!

From visiting jerusalem nAbout 5/ 6 years ago either my sister we stayed at the prima park. nnEven then nIncredibly expensive, the food absolutely horrible nIam proud of my religion Jewish. nnI took a chance on staying there again, nAfter 4/5 Emails I sent cursity. nThey never took the time to reply .nnI arrived on the 18th September nAfter a nightmare journey from telaviv. nnNo hospitality wine anymore nThis hotel cost me very much For 7 nights nOf which am looking at compensation of which I will be contacting my holiday company. nnThe carpet was disgusting, stains nAll over nTerrible view overlooking the car park nFood disgusting nExecpt for the shabbat meal at a cost of 180 israel shekels. nnI decided to have 1 pint of beer nOn the Wednesday. And I always pay as I get nBecause there are so many hidden charges .nThe young girl serving me asked me my.room number nBit weird. When I was paying cash .nnYet the hotel nOnly had it down for me to pay nFrom a statement I got . Unbelievable nI was given 1 complentary drink . What is all that about ,nnThe staff nGirls in the restaurant are so ignorant nAnd look like they don't want to be there .nnI can assume everyone at that hotel are just trying to get what they can out of you. nEven when enquiring about a shuttle to the airport. nnAbsolutely ruined my stay nNever recommended at all . nIt has not put me off jerusalem. Old city nBut that hotel prima park. Never again nI will be looking towards compensation nnMark Andrew Barnett