Ramat Rachel Hotel

Positives:n- Quite good food served from the hotel restaurant, but unfortunately providing only nice food is just not good enough, see the list of negatives belownNegatives:n- Some staff can be nice and helpful at times, but others are totally hopeless and generally speaking, client satisfaction is definitely not a priority for this hotel.n- After one of the rooms got flooded (because the toilets of another room located in the same corridor was apparently blocked), hotel staff failed at first to provide another room easily accessible to disabled people (i.e. wheelchair accessible) even though one person couldn’t get around without a wheelchair and/or a walker. Arguing was necessary to get a proper room which didn’t require climbing some additional stairs at an upper floor (an intermediate floor with additional stairs to climb up was the only option offered by the hotel at first, before they could change their mind and gave another room eventually)n- At first, we said we didn’t want to have breakfast on our last day, but then we realized the hotel charged extra money for something we didn’t want in the first placen- Hotel staff failed to register the guest names on the list of people authorized to have breakfast (on our last day before checking out, so we've been turned down at first when walking into the breakfast area)n- After arguing for a good 10 min in order to explain (by going through the bill details) that additional breakfast was actually charged when paying during the check-in process, a first hotel staff acknowledged there was a mistake on their side and apologized accordingly, so we thought everything was fine regarding this aspectn- Unfortunately, when checking out, another hotel employee thought we had breakfast on our last day without paying for it, by pretending there was still some money missing, so we had to explain it all over again (by going through the details of payment, based on the individual price of the breakfast which was communicated at first by the hotel in one mail)n- Hotel staff pretended the mail sent regarding the actual price of breakfast was “probably” not coming from them, and pretended the fare given in the mail was not “up to date” as it didn’t match their current price for breakfastn- After arguing for another half an hour during check-out, and after emphasizing the fact that, normally, after so many things which have been mishandled (having to argue about not receiving a new room which was not wheelchair accessible because there was a water damage in the first room / no apology about the water damage / having to argue again about the fact that all payments were in order, including for the last breakfast which we didn’t want initially), hotel staff finally stopped asking extra money for something we have already paid forn- Extra taxes have been charged by the hotel staff for non-Israeli travelers regarding breakfast, even though there are normally no taxes applied in this situationn- Some staff (with a few exceptions though) can be pretty stubborn and will not hesitate to give customers a very hard time. In any case do not expect empathy or a commercial gesture in return if there are some unexpected events (such as a water damage or a mistake in the bill calculation). We understand people can make mistakes, but past a certain point, this is simply bad will and bad management. Hope these reviews are read by the hotel management, so they can realize they have a lot of margin for improvement.n- Otherwise, except a few rooms with a higher price in a new part of the hotel, most of the rooms need redecoration (fitted carpet is old and stained). There is no walk in shower, people must stand up in the bathtub which is quite slippery (it is mandatory to use an anti-slip rubber mat). Pool opens only at 11am until 5pm on Sundays, but reception does not communicate about the fact that there is actually a limited amount of time to take advantage of the pool. Also found kind of weird there isn't any single fresh fruit or fruit juice served at breakfast for a Kibbutz hotel.

The Ramat Rachel Hotel is a gem. Customer service was very good. The hotel is clean, quiet, and has thoughtful amenities you don't find in other places (like - a night light in the bathroom!) Every aspect of the hotel rooms and resort area - the pools, large lawn, and health club - is well-planned and designed for guests' enjoyment, as are the additional on-site summer programs for families. The food was excellent. Our multi-generational family had a wonderful time.