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The David Citadel Hotel

  • Photo: The David Citadel Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 3047 traveler reviews
Located near the old city of Jerusalem
TripAdvisor RatingReviewed on March 14, 2020

This was an awesome hotel! Staff were very friendly and helpful. We were there with a large group and they accommodated us well. Food was delicious and plentiful. Location was ideal - you could literally walk across the street, stroll through a high end mall, and come out at the...

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This was an awesome hotel! Staff were very friendly and helpful. We were there with a large group and they accommodated us well. Food was delicious and plentiful. Location was ideal - you could literally walk across the street, stroll through a high end mall, and come out at the Jaffa Gate to the old city.

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BEST HOTEL IN JERUSALEM
TripAdvisor RatingReviewed on March 11, 2020

This was my 7th trip to Jerusalem and David Citadel is the best of the best (This was our first time at this hotel but we had scoped out the David Citadel on our prior trip) . Someone walked us to our room when we checked in and provided explanations along the way....

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This was my 7th trip to Jerusalem and David Citadel is the best of the best (This was our first time at this hotel but we had scoped out the David Citadel on our prior trip) . Someone walked us to our room when we checked in and provided explanations along the way. The hotel is is walking distance from The Old City, Mamilla and Ben Yehuda St. The accommodations were amazing. I loved the closet and shelving and the way the bathroom is situated! It offers privacy. I even liked the way the shower had floor to ceiling glass so it did not fog up the bathroom when showering! The breakfast buffet is a real treat and our waiter Samir definitely knows how to treat guests. This hotel really knows service and they have the location and accommodation to boot. David Citadel made our trip to Jerusalem.

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Stay Away
TripAdvisor RatingReviewed on March 11, 2020

The location is great. The hotel is gorgeous. The staff is good. The management is awful! I’d give it a minus 100 stars if I could. The bathrooms had mold in the shower and on the counter around the sink. The bathroom sink did not hold water. We called four times to have it...

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The location is great. The hotel is gorgeous. The staff is good. The management is awful! I’d give it a minus 100 stars if I could. The bathrooms had mold in the shower and on the counter around the sink. The bathroom sink did not hold water. We called four times to have it repaired! They came and put the broken stopper back in the sink! The shower drain was clogged and flooded the room. They never repaired it even when we changed rooms. The new room had the same problem. Everyone in our group had the same problem. They tried to double charge us for meals that were included in our tour. They ‘forgot’ to credit us the charge when we returned the Shabbat key. It’s a shame this hotel is poorly maintained and managed. It is a beautiful hotel!

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Amenities

    • Suited for

    • Business
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Restaurant
    • Tour Desk
    • SPA
    • Game Room
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free Parking
    • Free WIFI
    • Meeting Room
    • Outdoor Swimming Pool
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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