The David Citadel Hotel

Planning this vacation we were looking specifically for a hotel with Old City views and two queens beds for us and our teenage children. According to pictures on multiple sites the room we picked had just that. (Superior family room) and I of course paid the high price. When we arrived it was a room with one bed and one pull out sofa bed that was impossible to sleep on. and the view was of a backstreet with nothing else. Thinking a mistake was made - the front desk informed me that the room I received is the room I overpaid for and nothing more. I do not fault booking.com. I fault the hotel for giving them the wrong pictures to display for this room. While at the front desk a young man next to me had the same issue and complaint of his room. He too could not believe this mistake and was upset by it. I was promised someone would contact me from the hotel after our stay but a week has passed - and nothing. very disappointing from a hotel of this quality. Besides this, the service at the dining room and the location was perfect.

Me and my family (3 rooms) spent two nights in the hotel. The breakfast was terrible! It was very chaotic and not clean. When we wanted to inform the manager about it, we spoke with the manager Ze’ev that was very disrespectful, shameful and rude! He barely listened and claimed that every thing we say is not true which is not appropriate and not expected from a manager. We are very disappointed from the service! Really not worth the money, we are not going to come back!