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The David Citadel Hotel

  • 7 King David St, Jerusalem
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from $420 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1975 traveler reviews
New
The best hotel in Jerusalem
TripAdvisor RatingReviewed 2 days ago

I have stayed at this and other nearby hotels , many times. This is probably the best hotel that i have stayed at in Jerusalem. Its location is fantastic , as it is only a short walk to the Jaffa gate , via the Mamilla Mall, and a five minute walk to...

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I have stayed at this and other nearby hotels , many times. This is probably the best hotel that i have stayed at in Jerusalem. Its location is fantastic , as it is only a short walk to the Jaffa gate , via the Mamilla Mall, and a five minute walk to the centre of town. The room we were given had a fantastic view of the old city. The service was terrific especially in the restaurant where waiters , Samir and Ata were really attentive , and looked after us really well. The customer relations manager Rivital was really helpful and arranged an early check in as we had travelled overnight. i would recommend this hotel to everybody , its superb !

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New
Tremendous Improvement!
TripAdvisor RatingReviewed 4 days ago

Our stay at the David Citadel was incredible! In years' past, my family and I have been coming back to the Citadel year after year and we have often left with mixed feelings. My previous posts as well as those of my family members reflect those mixed opinions and thoughts and in fact one...

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Our stay at the David Citadel was incredible! In years' past, my family and I have been coming back to the Citadel year after year and we have often left with mixed feelings. My previous posts as well as those of my family members reflect those mixed opinions and thoughts and in fact one could say that our reasoning for returning to the citadel had more to do with the view, specific staff members and complacency than with actually being impressed by this expensive purportedly deluxe hotel. However, this past visit my wife and I have never left this hotel, or for that matter any other hotel, more impressed and compelled to return! The newly renovated rooms and hallways have a very spacious and cool feel. The food, most specifically on Shabbat, was well worth the rather expensive price. The variety of breakfast options, specifically their pastries and cheeses, was a delight as we overlooked the Old City on the hotel terrace. I especially enjoyed the Middle Eastern details imbued into the Shabbat food cuisine, making the Israeli experience even more real. As always, the warmth of Attah, Samir, Said and Youssef, as well as their diligence in ensuring that our meals were relaxing and enjoyable, made our trip worth every penny. The David Citadel is lucky to have them. Of course Abed and Ramzi have always been a big help in their respective positions. My only critiques would be that the housekeeping and reception desk could be more efficient. Check-in is way too long and similar to three years ago, they are still understaffed and slow. For those who are looking to visit if you could get a room with a good view and patio it's very much worth it - it's the cherry on top. To top it all off, when we had an issue the Guest Relations Manager, Revital, was extremely helpful and kind. She adds an important customer service touch to this hotel that at one point was lacking. Thank you David Citadel for an great stay and your tremendous improvements. We highly recommend staying at the David Citadel for your next Israel trip.

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New
nothing good about this property
TripAdvisor RatingReviewed 5 days ago

Hotel shuts the air condition every opportunity they have. You have no say what degree to have in the rooms. Just so cheap.... Breakfast is so over rated... The Waldorf is way better Having male housekeepers going thru your personal items, is just so violating....

New
amazing service
TripAdvisor RatingReviewed 5 days ago

I am so grateful to the Amazing staff at David's Citadel. My daughter broke her femur in camp and had major surgery. After a week in the hospital we came straight to Davids Citadel and that was the smartest decision we ever made!! The staff here could not possibly have done more for us....

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I am so grateful to the Amazing staff at David's Citadel. My daughter broke her femur in camp and had major surgery. After a week in the hospital we came straight to Davids Citadel and that was the smartest decision we ever made!! The staff here could not possibly have done more for us. From the doorman, to our waiter, to the housekeeping staff and the front desk.....everyone is so kind and helpful and have gone out of their way to make us comfortable. We feel pampered and spoiled. Don't hesitate to stay here on your next trip! With Appreciation, Adena Dyckman

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New
Nice Hotel - Service a little lacking
TripAdvisor RatingReviewed 5 days ago

Stayed at the David Citadel in Jerusalem for two nights. Rooms were nice - hardwood floors, luxurious bathrooms and great facilities. Breakfast was very good with many options. Location of the hotel is also excellent. While the facilities of the hotel are certainly 5 star, the service was lacking. While servers...

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Stayed at the David Citadel in Jerusalem for two nights. Rooms were nice - hardwood floors, luxurious bathrooms and great facilities. Breakfast was very good with many options. Location of the hotel is also excellent. While the facilities of the hotel are certainly 5 star, the service was lacking. While servers were plentiful around meal times, trying to get drinks and service at off-peak hours was difficult. Took 20 minutes to get served drinks at the pool -- and required follow up. same experience at the restaurant. Staff just disappeared. We also had an issue on check-in where our reservation disappeared. It was ultimately resolved by a manager but not without some unnecessary stress. Also, I was surprised that on asking for water at the concierge, we were told to go purchase water upstairs. Typically, a hotel of this caliber has water available for guests (particularly when the temperatures are in the mid-30s). It then took 10 minutes to find someone from whom we could purchase water. Overall, we had much better service from other, less high-end hotels. While the rooms and location are very good, it is service at a hotel that defines the experience. Unfortunately, the Citadel slightly misses the mark in this regard.

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Amenities

    • Suited for

    • Business
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Restaurant
    • Tour Desk
    • SPA
    • Game Room
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free Parking
    • Free WIFI
    • Meeting Room
    • Outdoor Swimming Pool
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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