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The David Citadel Hotel

  • Photo: The David Citadel Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 2607 traveler reviews
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Beautiful hotel, great location and outstanding service!
TripAdvisor RatingReviewed today

We spent four nights as part of a tour package. These were the last nights of our 12 day tour and they saved the best for last! The location is close to everything we wanted to see in Jerusalem. Everything about this place is top-notch and the service was terrific....

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We spent four nights as part of a tour package. These were the last nights of our 12 day tour and they saved the best for last! The location is close to everything we wanted to see in Jerusalem. Everything about this place is top-notch and the service was terrific. We were especially impressed with Tal Golan, Guest Relations, for going above and beyond to make sure we were well taken care of. One small example: there was a particular item in the buffet that always disappeared before we got to it. Ms. Golan took it upon herself to learn this and to bring that item directly from the kitchen to our table! All with a delightful smile. We highly recommend the David Citadel !

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New
The courtesy and friendly staff
TripAdvisor RatingReviewed 1 day ago

The hotel is absolutely beautiful, rooms were first class. What made it better was the staff. Whenever I had a question, a young lady named Ronit in Concierge was very helpful and always smiling. The security is of course very tight, but a man named Maor was also very friendly and courteous. The last...

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The hotel is absolutely beautiful, rooms were first class. What made it better was the staff. Whenever I had a question, a young lady named Ronit in Concierge was very helpful and always smiling. The security is of course very tight, but a man named Maor was also very friendly and courteous. The last person was our server in the cocktail lounge, a very nice young lady named Shlomit. She too was always smiling and sweet and putting up with my jokes. However, while the hotel is beautiful and the staff was great the food was ok, not bad but could have been better. The other criticism is that we were on a pilgrimage the 2nd week of February and we had 27 people in our group. On night we had individual tables, but the other nights we were seated at one long table. The problem was that we were so tight we could barely squeeze the chairs in, and once did not even have enough chairs for all of us.The dining staff did nothing to accommodate or correct the problem. This should never happen at a hotel of this stature. Fortunately this was only at dinner and the quality of the hotel and the people I mentioned made it a great experience. The hotel was also in walking distance to the Old City and the Jaffa Gate.

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Great Service!
TripAdvisor RatingReviewed 1 day ago

My family and I stayed in this hotel for 3 nights and received great attention from the staff! Breakfast was amazing!! Said our waiter was always attentive to our tastes in breakfast and never failed to serve us our coffee and hot chocolate in the morning. Hot baths after a long day were beautiful...

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My family and I stayed in this hotel for 3 nights and received great attention from the staff! Breakfast was amazing!! Said our waiter was always attentive to our tastes in breakfast and never failed to serve us our coffee and hot chocolate in the morning. Hot baths after a long day were beautiful as well :) Loved the stay!!

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Amenities

    • Suited for

    • Business
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Restaurant
    • Tour Desk
    • SPA
    • Game Room
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free Parking
    • Free WIFI
    • Meeting Room
    • Outdoor Swimming Pool
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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