The David Citadel Hotel

Our stay at the David Citadel was incredible! In years' past, my family and I have been coming back to the Citadel year after year and we have often left with mixed feelings. My previous posts as well as those of my family members reflect those mixed opinions and thoughts and in fact one could say that our reasoning for returning to the citadel had more to do with the view, specific staff members and complacency than with actually being impressed by this expensive purportedly deluxe hotel. However, this past visit my wife and I have never left this hotel, or for that matter any other hotel, more impressed and compelled to return! The newly renovated rooms and hallways have a very spacious and cool feel. The food, most specifically on Shabbat, was well worth the rather expensive price. The variety of breakfast options, specifically their pastries and cheeses, was a delight as we overlooked the Old City on the hotel terrace. I especially enjoyed the Middle Eastern details imbued into the Shabbat food cuisine, making the Israeli experience even more real. As always, the warmth of Attah, Samir, Said and Youssef, as well as their diligence in ensuring that our meals were relaxing and enjoyable, made our trip worth every penny. The David Citadel is lucky to have them. Of course Abed and Ramzi have always been a big help in their respective positions. My only critiques would be that the housekeeping and reception desk could be more efficient. Check-in is way too long and similar to three years ago, they are still understaffed and slow. For those who are looking to visit if you could get a room with a good view and patio it's very much worth it - it's the cherry on top. To top it all off, when we had an issue the Guest Relations Manager, Revital, was extremely helpful and kind. She adds an important customer service touch to this hotel that at one point was lacking. Thank you David Citadel for an great stay and your tremendous improvements. We highly recommend staying at the David Citadel for your next Israel trip.

I am so grateful to the Amazing staff at David's Citadel. My daughter broke her femur in camp and had major surgery. After a week in the hospital we came straight to Davids Citadel and that was the smartest decision we ever made!! The staff here could not possibly have done more for us. From the doorman, to our waiter, to the housekeeping staff and the front desk.....everyone is so kind and helpful and have gone out of their way to make us comfortable. We feel pampered and spoiled. Don't hesitate to stay here on your next trip! With Appreciation, Adena Dyckman