K K K S TA

The David Citadel Hotel

  • 7 King David St, Jerusalem
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from $420 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 2106 traveler reviews
New
Worst service ever, so disappointing
TripAdvisor RatingReviewed 1 day ago

The hotel has a perfect location and very nice rooms. But the service was completely disappointing and just unbelievably bad for a hotel of this category. Almost no friendly staff, they treated us like we were unwelcome all the time, answers to (rational and polite) questions were unhelpful (for example for dining options on...

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The hotel has a perfect location and very nice rooms. But the service was completely disappointing and just unbelievably bad for a hotel of this category. Almost no friendly staff, they treated us like we were unwelcome all the time, answers to (rational and polite) questions were unhelpful (for example for dining options on shabbat). Maybe they are nice to super-conservative people only, but that’s really stupid nowadays. We stayed there 5 days in an expensive room, so we expected some polite treatment at least. We have never experienced something like this in all the luxury hotels we staid in. Now it turned out they also did not send any of the postcards we handed in there and paid for, none of them has arrived. We are really sorry to say, but don’t go there if you don’t want to spoil your stay.

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New
GIVE ME BACK MY MONEY
TripAdvisor RatingReviewed 1 day ago

Reserved a room at this hotel through booking.com on a free cancellation basis...but hey debited my credit card erroneously to the tune of $3000. It's now a month and I still haven't got my money back. They have admitted their error but done nothing about it...not reservations,,,,not the chief cashier....not the hotel manager. You...

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Reserved a room at this hotel through booking.com on a free cancellation basis...but hey debited my credit card erroneously to the tune of $3000. It's now a month and I still haven't got my money back. They have admitted their error but done nothing about it...not reservations,,,,not the chief cashier....not the hotel manager. You would have thought that they would realise that such inaction would put the hotel's reputation on the line - but they seem not to care. It's all shine and smiles when you go there or read their Facebook page - but behind the scenes they're just an bunch of arrogant people who only want your money. Besides being outraged at their failure, I am also a little disappointed that their customer service ethos should be so abysmal! Another organisation with a better and more efficient customer interface would have fixed the problem without this much fuss!

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THE BEST HOTEL IN JERUSALEM
TripAdvisor RatingReviewed 4 days ago

This review is long overdue. This is one of the classiest and nicest hotels I have ever stayed at. I also think it is BETTER than the King David. Amazing facilities, views, and rooms. I want to thank all the staff for their exceptional service especially Shecar Shacham and Ariel and the rest of...

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This review is long overdue. This is one of the classiest and nicest hotels I have ever stayed at. I also think it is BETTER than the King David. Amazing facilities, views, and rooms. I want to thank all the staff for their exceptional service especially Shecar Shacham and Ariel and the rest of concierge team who set up my room with champagne and chocolate and balloons for my GF b day.

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The Best of the Best
TripAdvisor RatingReviewed on December 12, 2017

When you walk into the David Citaldel Hotel in Jerusalem you have arrived. This is the lovliest place to be and then you are in Jerusalem. The rooms are beautiful - not large but well set up. Ask anyone who has been and they will agree that the David Citadel breakfast...

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When you walk into the David Citaldel Hotel in Jerusalem you have arrived. This is the lovliest place to be and then you are in Jerusalem. The rooms are beautiful - not large but well set up. Ask anyone who has been and they will agree that the David Citadel breakfast is the best. Everything fresh and appealing, beautifully presented and plentiful. The staff could not be more accomodating in the dining area or the rest of the hotel. It is very effeciently run. In the dining area we were pleased that Johnny had the time to talk to us after asking what he could get for us. [even as much as you see at the buffet there are still little somethings people ask for extra]. He was so pleasant and you get a feel for the people when someone like Johnny or Sayyed or Mohammed in the dining area takes the time to talk to you a little. It makes my day. Dima was also a very good waiter and polite but did not seem to speak English. Mariana came to us when we had a small problem in the hotel to make sure everything was taken care of and we were okay and satisfied. She is bright, lovely, personable, and is very good for the hotel to have someone like her. The staff on the whole is wonderful and that matters to me. The only detriment at this hotel is if you get a room facing the Mamilla Mall, it is very noisy with street traffic. We mentioned this and our room was changed right away. I LOVE THIS HOTEL.

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A great stay
TripAdvisor RatingReviewed on December 10, 2017

Great hotel, Great staff beautiful views and great Breakfast with the pesonal waiter Said made it a wonderful experience. Concierge was very helpful. Easy walk to the Westin Wall Location is prime. Lobby is very comfortable Public bathroom were immaculate Fast and delicious room service.

Amenities

    • Suited for

    • Business
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Restaurant
    • Tour Desk
    • SPA
    • Game Room
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free Parking
    • Free WIFI
    • Meeting Room
    • Outdoor Swimming Pool
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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