K K K S TA

The David Citadel Hotel

  • 7 King David St, Jerusalem
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from $420 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1934 traveler reviews
New
Excellent stay
TripAdvisor RatingReviewed 1 day ago

We have been to the David Citadel two times within the past three years, and it has been wonderful each time. The rooms were very elegant and the staff was wonderful. The location is A+, right next to Mamilla Mall and in the heart of Jerusalem. The highlight of the stay was most definitely...

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We have been to the David Citadel two times within the past three years, and it has been wonderful each time. The rooms were very elegant and the staff was wonderful. The location is A+, right next to Mamilla Mall and in the heart of Jerusalem. The highlight of the stay was most definitely the breakfasts. Served in a beautiful outdoor area, these breakfasts have everything you can imagine. I highly recommend the David Citadel for anyone traveling to Jerusalem!

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New
Good hotel Well situated
TripAdvisor RatingReviewed 4 days ago

This hotel is close to Mamilla shopping and Jaffa Gate. It does a good spread at breakfast and the room I had was excellent. Thank you to the Concierge who passed on that it was our Wedding Anniversary and we were given an upgraded room. The Concierge, well one of them, was very helpful...

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This hotel is close to Mamilla shopping and Jaffa Gate. It does a good spread at breakfast and the room I had was excellent. Thank you to the Concierge who passed on that it was our Wedding Anniversary and we were given an upgraded room. The Concierge, well one of them, was very helpful in giving us advice about getting out and about but he was actually the only member of staff who smiled in our 5 day stay. I have marked it down merely because pretty well all staff (except the room domestics) were quite miserable. It took multiple requests for tea at the breakfast table and done senior staff openly scolded the juniors. It wasn't a pleasant atmosphere. Front desk were similarly miserable. The pool looks good and the considerable number of children I the hotel thoroughly enjoyed it. I think a 5 rating would be possible if management trained staff in their customer skills.

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New
Consistently wonderful experiences
TripAdvisor RatingReviewed 4 days ago

The service and attitude of the entire staff is excellent. The facility is well designed and maintained. It all works. Most of all the staff and management really care. A minor internet problem was experienced and they resolved the issue within minutes. In addition, they followed through the next day to...

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The service and attitude of the entire staff is excellent. The facility is well designed and maintained. It all works. Most of all the staff and management really care. A minor internet problem was experienced and they resolved the issue within minutes. In addition, they followed through the next day to see that the issue was really resolved. We have stayed at the hotel many times and each time we are greeted in a friendly manner, Ariel, the concierge, goes out of his way to make certain we are pleased. the door man makes certain we get an appropriate cab, the front desk goes out of the their way to please us, The hostesses in the Executive club are polite, competent, and most helpful, the lifeguards at the pool are friendly and helpful. The food preparers and service go out of their way to please. The hotel management , especially Yardena Leichter make it their business to see that any issues are immediately resolved and that the guest has a most positive experience. The reservations department, Hamutal, is not only competent but her advise is most helpful. The consistency of positive experiences is most enjoyable.

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New
Beautiful hotel for bar mitzvah
TripAdvisor RatingReviewed 5 days ago

The first person that came and greeted our whole group of 60 guests from New york is Manuel who is the front office manager he was the best him and the staff accommodated all of us and gave us all we needed to feel comfortable from making sure our rooms are not to...

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The first person that came and greeted our whole group of 60 guests from New york is Manuel who is the front office manager he was the best him and the staff accommodated all of us and gave us all we needed to feel comfortable from making sure our rooms are not to far away so we can stay within same floor and nearby rooms to families having children and teenagers giving them rooms that will best suit them. Beautiful hotel. And I will stay there all the time in future visits!!!! Thank you Manuel and to all the staff !

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New
Best hotel in old city
TripAdvisor RatingReviewed 5 days ago

We stayed at the David Citadel again on this trip (will stay here two separate times on this trip - one personal, one business) and it is the best hotel by far in the old city. The service is amazing, especially Avi at the restaurant on the 4th floor. Our 18 month old son...

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We stayed at the David Citadel again on this trip (will stay here two separate times on this trip - one personal, one business) and it is the best hotel by far in the old city. The service is amazing, especially Avi at the restaurant on the 4th floor. Our 18 month old son got ill and everyone on staff was aware of it the next day and went out of their way to ask how he was feeling. From Manuel (manager) to the hotel security to the front concierge, everyone was concerned. They had a doctor call the room within two minutes when I asked for a doctor. Made a terrible situation tolerable because of the staff's support. Food is fantastic, pool is great and staff is unparalleled.

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Amenities

    • Suited for

    • Business
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Restaurant
    • Tour Desk
    • SPA
    • Game Room
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free Parking
    • Free WIFI
    • Meeting Room
    • Outdoor Swimming Pool
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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