K K K S TA

Tryp Jerusalem Bat Sheva

  • +972(72)-3932875
  • 42 King George St, Jerusalem
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  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)
  • Tryp Jerusalem Bat Sheva (Photo: Simplex 360)

Plan an event at the hotel's restaurant

Bat Sheva restaurant at the Tryp Bat Sheva hotel offers various options for private or business events up to 80 guests, with dairy-based Israeli... Read more
  • 072-3932800
  • King George Street 42, Jerusalem, Israel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 211 traveler reviews
New
Perfect if you enjoy terrible customer service...Beware!
TripAdvisor RatingReviewed 4 days ago

The Few Pros: - Nice reception area with water and coffee - Clean, modern looking room with comfortable beds - Roof area to see the city skyline Cons: - POOR WELCOME ?!?! Starting from check-in the customer service was awful. The lady on reception was very matter of fact, did not want to answer any questions,...

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The Few Pros: - Nice reception area with water and coffee - Clean, modern looking room with comfortable beds - Roof area to see the city skyline Cons: - POOR WELCOME ?!?! Starting from check-in the customer service was awful. The lady on reception was very matter of fact, did not want to answer any questions, and seemed like she was inconvenienced by the fact we were there. A welcoming nature and smile were nowhere to be seen... - NO WATER BOTTLES ?!?! No complementary water bottles in the room - SHOWER FLOODS?!?! The shower floods the bathroom floor as the cubicle design is not right for the shower pressure. Its a choice of a very low power shower or mopping up the floor with towels so you don't create a slip risk. - NO SHOWER PRODUCTS?!?! After the initial batch of products were used, these were not replenished as is standard in all hotels. Very poor that you have to ask for everything. - NO PRIVACY?!?! The bathroom has half privacy glass and half normal glass and is not very private (a basic to most people when using the toilet or shower) - VERY EARLY CLEANING?!?! A cleaner knocked on our door at about 7.30am. I was half asleep and came out to a male cleaner who asked if I wanted the room cleaned right then and there?! I was too tired too be shocked so asked if he could come back later...but during his obvious frustration at the room not being able to be cleaned he began talking to the occupant of the room opposite (not happy at being woken either) very loudly - POOR CUSTOMER SERVICE?!?! I complained to reception (same lady as at check in) about the cleaning issue. No apology was offered and she merely stated that it is normal to clean that early as groups leave early so they want to clean to essentially get it done and out of the way earlier. I pointed out that I was not booked on a group and that cleaning in other hotels is never this early. This was merely met with an attitude of 'that is the way it is and its not their problem' and I had to ask for a do not disturb sign as another inconvenience to the reception (it was not provided in the room). - MORE POOR CUSTOMER SERVICE?!?! I waited at the entrance to breakfast where they check again room numbers. I waited a few minutes (as there was nobody there) and then walked in to have breakfast as I had enough - EVEN MORE POOR CUSTOMER SERVICE?!?! At breakfast I got a lot of gawking looks from both staff and other guests, which made me feel so alien. Yet when I asked questions about where to sit, what certain dishes were and even for a plate (they had run out of clean ones at that time) I was initially ignored and muddled through myself. I noted other guests received much better service and communication than I did. - POOR CUSTOMER SERVICE AND DISRESPECT?!?!? When we got back to the hotel from an evening restaurant meal there was a couple ahead of us who walked in and straight into the lift. We waited for the next lift and during this time the person on reception questioned if we were guests of the hotel (in a matter of fact manner with no politeness). This was utterly shocking and had never happened to me in this manner in all of my years of staying in hotels around the world. I couldn't help but notice the key difference between us and the couple ahead...we are not white and obviously not Jewish. We noted numerous people at reception complaining for various reasons throughout our stay so it seems the issues are not unique to us. I never understand why people want to work in the hospitality service industry and do not want to provide any hospitality. Poor business sense and most importantly it is poor manners and very disrespectful. Treat people equally and as human beings please. There was one lady on reception upon checkout who was slightly sympathetic but all she could do was pass on the message to management.

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New
If you’re anything but white forget it!
TripAdvisor RatingReviewed 5 days ago

Very kurt rubbish customer service especially from an old lady at the front desk. The cleaner knocks to clean the room at 7.30am. Generally the customer service is awful. Actually hotel premises is fine. Staff at breakfast could actually respond when asked a question instead of ignoring you like seeing through you. Bathroom floor...

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Very kurt rubbish customer service especially from an old lady at the front desk. The cleaner knocks to clean the room at 7.30am. Generally the customer service is awful. Actually hotel premises is fine. Staff at breakfast could actually respond when asked a question instead of ignoring you like seeing through you. Bathroom floor floods everywhere everytime and they gave us one replacement towel even though I used them all up soaking up the water. I’ve been to all sorts of places but this is one rude place

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Reception service is horrible
TripAdvisor RatingReviewed on October 4, 2019

I have to stay in jerusalem for a weekend every month or so. Therefore i choose to stay at 3 star hotels. I have stayed at tryp several times and each time im reminded of what makes it a 3 star hotel. Took 20 minutes to check in. The reception was understaffed for the amount...

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I have to stay in jerusalem for a weekend every month or so. Therefore i choose to stay at 3 star hotels. I have stayed at tryp several times and each time im reminded of what makes it a 3 star hotel. Took 20 minutes to check in. The reception was understaffed for the amount of people. The receptionist was confused and her partner was unfriendly. The room had only 1 glass in it despite being 2 in the room. That 1 glass was dirty. In previous visits and in all other hotels ,they have a bottle of water in the room . This time- none. I wouldnt stay here had i not needed to be nearby once a month.

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Photo: Courtesy of Tryp Hotels

Superior Room

Spacious bedroom with en suite bathroom & shower.

Photo: Courtesy of Tryp Hotels

Executive Room

Spacious bedroom with bathroom, shower and a view of the Old City of Jerusalem.

Photo: Courtesy of Tryp Hotels

The Bat Sheva Suite

One bedroom suite with a separate seating area, Smart ’48 TV and a view of the Old City of Jerusalem. There is also an extra spacious bathroom with a bathtub.

Amenities

    • Suited for

    • Couples
    • Business
    • Kosher
    • Services

    • Heating
    • Cable/Satellite TV
    • Safe
    • Towels
    • Air Conditioning
    • Restaurant
    • General

    • Free WIFI
    • Meeting Room
    • Fitness Center
    • Accessibility
    •  
    • Check in: 15:00
    • Check out: 11:00

Plan your event at Tryp Jerusalem Bat Sheva

072-3932826