It was the first time I stayed at a Waldorf Astoria. It was something special in the heart of Jerusalem right outside the old city. The level of service is par above the rest. The service, the food and quality of the experience was completely unique in Jerusalem.
The Waldorf Astoria
About the Waldorf Astoria
The Waldorf Astoria brand is synonymous with luxury, and the Waldorf Astoria Jerusalem is no exception. The hotel emphasizes the highest standards of accommodation, including luxurious rooms and facilities and personalized service that’s always there when you need it, but never obtrusive.
Located in a historical building at the crossroads between the Old City and West Jerusalem, the Waldorf is just minutes away from the attractions of the Old City and the restaurants, bars and shopping of the city center and Mamilla Mall.
The Waldorf is also home to some of the most stunning event facilities in the city. The ballroom is the largest of its kind in Jerusalem, and the hotel also houses 9 state of the art meeting rooms for dinners, conferences, private parties, bar mitzvah’s, weddings and more, a French brasserie, the gourmet Italian King’s Court restaurant, a tea lounge and a cocktail bar.
The timeless elegance of the Waldorf Astoria has made it to Jerusalem and the six years of construction and restoration are apparent in every detail of the hotel.
Photos: Amit Garon
TripAdvisor Reviews
Based on 1103 traveler reviewsNew
“The Best”
Best Hotel in Jerusalem, if not all of Israel. Location is perfect, Room was beautiful, staff was always very professional. The common spaces are beautiful and we Never waited for an elevator, which is surprising in a large hotel, but everything was designed quite efficiently. The breakfast buffet was unbelievable, it literally had everything...
MoreBest Hotel in Jerusalem, if not all of Israel. Location is perfect, Room was beautiful, staff was always very professional. The common spaces are beautiful and we Never waited for an elevator, which is surprising in a large hotel, but everything was designed quite efficiently. The breakfast buffet was unbelievable, it literally had everything I could imagine and more!
LessNew
“Very disappointing service”
The hotel itself is very beautiful and the staff in the restaurant were attentive in particular Carina. We had to call our personal assistant a few times. Firstly to request someone to come and clear a glass we had accidentally broken. They never turned up and we went out . When returned they had cleaned...
MoreThe hotel itself is very beautiful and the staff in the restaurant were attentive in particular Carina. We had to call our personal assistant a few times. Firstly to request someone to come and clear a glass we had accidentally broken. They never turned up and we went out . When returned they had cleaned it up but not completely. It took FOUR hours for me to receive the shaving kit we requested! We asked for the iPad in the room to be fixed, that was not done!!!! We eventually spoke to someone on the front desk who was apologetic and sent up a fruit plate. We requested two boxed breakfasts and were assured they would be waiting for us as we had a very early check out. They were not given to us. We stayed at the WA as we were expecting a very high standard of service unfortunately this was not the case. I have reached out to the hotel manager by email and never heard back. Obviously customer service is not their primary concern!!!!
LessNew
“Look no further and dont think twice”
We usually like staying at one of the other 5-star hotels in Jerusalem and kept this option for last due to the fact it has no pool yet and we usually don’t like this type of "over the top" atmosphere in hotels. However,' after looking at the condition of the competing hotels in terms of...
MoreWe usually like staying at one of the other 5-star hotels in Jerusalem and kept this option for last due to the fact it has no pool yet and we usually don’t like this type of "over the top" atmosphere in hotels. However,' after looking at the condition of the competing hotels in terms of upkeep we knew our decision can't be anything else – And it was worth it. Rooms are great and in immaculate condition - Room tip – if you like the outdoors ask for the king room with the large terrace – Although this room is not large it's great to have the big terrace for the evening. There is nothing that comes close to the overall experience that this hotel offers and all rooms are great, clean and well designed. The food is also first class and this includes breakfast and the 4th floor "terrace" restaurant. Service was perfect and seems that management puts a good and healthy emphasis that this is done with real refinement. TO THE HOTEL’S ATTENTION: ALL the staff, with no exception was great, attentive and with higher than regular service standards (beyond any expectations) A few that need to be complimented: Josh – Went out of his way to make 100% certain that we get the perfect room and made no compromises on service and pampering us over and above. Ameer (?) manager of the from desk – Made sure to resolve an issue we had with outstanding professionalism. Shlomi – the concierge arranged our outdoor trip perfectly. Mani and Ibrahim (from room service and dinning).
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“Incredible ”
New
“Beautiful Property Well Located”
We arrived in Jerusalem three days before we joined an Authentic Israel - BBYO tour and stayed at the Waldorf. (unfortunately we had to move to another hotel to join the tour) What an exquisite property. The room was elegant and perfectly appointed. The bathroom had a luxurious tub along with...
MoreWe arrived in Jerusalem three days before we joined an Authentic Israel - BBYO tour and stayed at the Waldorf. (unfortunately we had to move to another hotel to join the tour) What an exquisite property. The room was elegant and perfectly appointed. The bathroom had a luxurious tub along with a separate rain shower. An Israeli breakfast is included in the price. The people at the front desk are friendly and helpful. The stay could not have been more perfect.
LessAmenities
Suited for
- Business
- Conventions
- Couples
- Families
- Kosher
Services
- Air Conditioning
- Cable/Satellite TV
- Room Service
- Restaurant
- Tour Desk
- SPA
General
- Accessibility
- Event Hall
- Fitness Center
- Free WIFI
- Indoor Swimming Pool
- Free Parking
- Synagogue
- Check in: 3:00 PM
- Check out: 12:00 PM