The Waldorf Astoria

Staying at the Waldorf right now--checkin was smooth, but the room was not sufficiently cleaned. Leftover food from previous occupants is still on the floor--disgusting! Also there are surfaces that look like they haven't been dusted in awhile. Likewise, when I called for room service, the call was not answered. For the price of the room, service should be a top priority.

Stayed on june 9 for one night. Stayed in deluxe room. The Pros: * Facility is great. Lobby is amazing, rooms are cozy, clean and feel luxurious. Shower room is spacey and up to the standard of the hotel. * Parking - hotel has its own parking which is very handy . Cost 50 ILS per day. * Breakfast is amazing with with variety and a great barista coffee maker. The Cons: * Service. I booked a room with king size bed through hilton app. A day before arrival I saw the hotel changed my original room category to a “slightly” upper category so I thought I got upgraded due being gold member. However they changed the bed type to a twin bed. I called the hotel and transferred to reservation department. The guy said he will update the reservation. Day later , arrival day - nothing happened. I called again on the morning to make sure it will be ready. I requested to be transferred to front desk and spoke with someone who mentioned I got upgraded but he can revert to my original booked rook category. Than he quickly said that he managed to find a king size room on same category and he moved us to this room. Happy I was until I realize that upon checkin the room was still TWIN size bed. I asked the front desk person who mentioned that hes the supervisor to change to king size and to my surprise he said this is a king size. We just connect 2 beds together and making them a king size. I told him that you sell a king size rooms and this room is clearly not a king size bed by any hotel chain standards. He explain they dont have many king size rooms due the hotel keep strict “kosher” requirements and told me to see the room and if things are not well to come back down. The room was great, the bed not. I was too tired and fall asleep right after going in the room but the overall feeling was bad. I didnt ask anything out of the ordinary and felt like the hotel just dont want to make any further step to customers. For a 700+ USD per night - thats a shame (despite paying with points its really doesnt matter). Another thing that I realized after seeing the room was that the original room had a balcony. However for the deluxe rooms , some have and some don’t. When checked the room details the only difference I saw is that deluxe rooms are 40 sq while the original room, king superior is 37 sq. Im not sure if its with the balcony or not but the overall feeling was more of a downgrade than upgrade. Especially giving the fact that the room next to us had a balcony and it was empty. So its kinda mixed feelings … But I did come prepared as I saw other reviews mention diamonds even don’t get any upgrades at this property. Last thing - before checking out I asked the same guy in the front desk that checked us in if we can get a late checkout. I knew the hotel is full and that might not be possible but even that, I expected some sort of help and a will to give customer something. An example I get in many hotels is an hour or even 30 minutes extra. I got a straight no answer without any flexibility. Overall - The facility is great and feels very very luxury. We definitely enjoyed in our stay. However, don’t expect from the hotel to any 5 stars service and if you do encounter some issues during your stay - be ready to stand up on your rights and unfortunately fight for it case otherwise you will not get it. If service is important for you - go to the Kind David. You will not be disappointed.