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The Waldorf Astoria

  • 26-28 Agron St, Jerusalem
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from $405 / person

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1103 traveler reviews
New
The Best
TripAdvisor RatingReviewed 1 day ago

Best Hotel in Jerusalem, if not all of Israel. Location is perfect, Room was beautiful, staff was always very professional. The common spaces are beautiful and we Never waited for an elevator, which is surprising in a large hotel, but everything was designed quite efficiently. The breakfast buffet was unbelievable, it literally had everything...

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Best Hotel in Jerusalem, if not all of Israel. Location is perfect, Room was beautiful, staff was always very professional. The common spaces are beautiful and we Never waited for an elevator, which is surprising in a large hotel, but everything was designed quite efficiently. The breakfast buffet was unbelievable, it literally had everything I could imagine and more!

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New
Very disappointing service
TripAdvisor RatingReviewed 2 days ago

The hotel itself is very beautiful and the staff in the restaurant were attentive in particular Carina. We had to call our personal assistant a few times. Firstly to request someone to come and clear a glass we had accidentally broken. They never turned up and we went out . When returned they had cleaned...

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The hotel itself is very beautiful and the staff in the restaurant were attentive in particular Carina. We had to call our personal assistant a few times. Firstly to request someone to come and clear a glass we had accidentally broken. They never turned up and we went out . When returned they had cleaned it up but not completely. It took FOUR hours for me to receive the shaving kit we requested! We asked for the iPad in the room to be fixed, that was not done!!!! We eventually spoke to someone on the front desk who was apologetic and sent up a fruit plate. We requested two boxed breakfasts and were assured they would be waiting for us as we had a very early check out. They were not given to us. We stayed at the WA as we were expecting a very high standard of service unfortunately this was not the case. I have reached out to the hotel manager by email and never heard back. Obviously customer service is not their primary concern!!!!

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New
Look no further and dont think twice
TripAdvisor RatingReviewed 2 days ago

We usually like staying at one of the other 5-star hotels in Jerusalem and kept this option for last due to the fact it has no pool yet and we usually don’t like this type of "over the top" atmosphere in hotels. However,' after looking at the condition of the competing hotels in terms of...

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We usually like staying at one of the other 5-star hotels in Jerusalem and kept this option for last due to the fact it has no pool yet and we usually don’t like this type of "over the top" atmosphere in hotels. However,' after looking at the condition of the competing hotels in terms of upkeep we knew our decision can't be anything else – And it was worth it. Rooms are great and in immaculate condition - Room tip – if you like the outdoors ask for the king room with the large terrace – Although this room is not large it's great to have the big terrace for the evening. There is nothing that comes close to the overall experience that this hotel offers and all rooms are great, clean and well designed. The food is also first class and this includes breakfast and the 4th floor "terrace" restaurant. Service was perfect and seems that management puts a good and healthy emphasis that this is done with real refinement. TO THE HOTEL’S ATTENTION: ALL the staff, with no exception was great, attentive and with higher than regular service standards (beyond any expectations) A few that need to be complimented: Josh – Went out of his way to make 100% certain that we get the perfect room and made no compromises on service and pampering us over and above. Ameer (?) manager of the from desk – Made sure to resolve an issue we had with outstanding professionalism. Shlomi – the concierge arranged our outdoor trip perfectly. Mani and Ibrahim (from room service and dinning).

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New
Incredible
TripAdvisor RatingReviewed 3 days ago

It was the first time I stayed at a Waldorf Astoria. It was something special in the heart of Jerusalem right outside the old city. The level of service is par above the rest. The service, the food and quality of the experience was completely unique in Jerusalem.

New
Beautiful Property Well Located
TripAdvisor RatingReviewed 3 days ago

We arrived in Jerusalem three days before we joined an Authentic Israel - BBYO tour and stayed at the Waldorf. (unfortunately we had to move to another hotel to join the tour) What an exquisite property. The room was elegant and perfectly appointed. The bathroom had a luxurious tub along with...

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We arrived in Jerusalem three days before we joined an Authentic Israel - BBYO tour and stayed at the Waldorf. (unfortunately we had to move to another hotel to join the tour) What an exquisite property. The room was elegant and perfectly appointed. The bathroom had a luxurious tub along with a separate rain shower. An Israeli breakfast is included in the price. The people at the front desk are friendly and helpful. The stay could not have been more perfect.

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Room Service
    • Restaurant
    • Tour Desk
    • SPA
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free WIFI
    • Indoor Swimming Pool
    • Free Parking
    • Synagogue
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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