K K K S TA

The Waldorf Astoria

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1470 traveler reviews
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Names of the most fabulous staff
TripAdvisor RatingReviewed 1 day ago

My great honour & delight to name the truly fabulous men/woman who made my holiday so special! David Greenstein - Reception Dor Weiss - Evening manager Miriam - breakfast Anastasia - Palace & King court Eliezer - Palace Restaurant - Evening Nechamia - Breakfast Rafiq - Reception Josh - Concierge Hila Hoffman - Palace...

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My great honour & delight to name the truly fabulous men/woman who made my holiday so special! David Greenstein - Reception Dor Weiss - Evening manager Miriam - breakfast Anastasia - Palace & King court Eliezer - Palace Restaurant - Evening Nechamia - Breakfast Rafiq - Reception Josh - Concierge Hila Hoffman - Palace Restaurant Ksenia - housekeeping Suhaib - Palace Please forgive me if I forgotten anyone I promised! All these special souls are truly absolutely sensational! Immense kindness! love! caring! The very best of the best! So hugely grateful for all your wonderfulness! Excited to hopefully see you all soon! For positive growth for the hotel from a client who really cares I must say a waitress called Lana in the breakfast I found very unpleasant! I kindly asked her to clear my table she just looked at me & walked away. Very detrimental for the hotel. Also a man called Aser I believe one of the food managers does not know how to speak me respectfully to the guests the ones I named above speak to me so beautifully! They are exceptional. Aser really disencourages you from wanting to choose to eat in the hotel. All the very best! Raphael

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All that glistens ........
TripAdvisor RatingReviewed 1 day ago

Was certainly not gold. Fine talk, fine promises, poor performance. A series of glitches and poor, uninterested service spoilt our stay in one of our favourite cities. Any one of these on its own would have been inconsequential but they kept recurring. Finding the clock showing the wrong time was confusing when we weren’t...

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Was certainly not gold. Fine talk, fine promises, poor performance. A series of glitches and poor, uninterested service spoilt our stay in one of our favourite cities. Any one of these on its own would have been inconsequential but they kept recurring. Finding the clock showing the wrong time was confusing when we weren’t sure of the time difference; having to wait to have the safe fixed was an annoyance; having all the lights switch themselves off automatically while I was in the bath was disconcerting. Not having the room serviced when requested was a nuisance - but having repeated the request to management and returning two hours later to find nothing had been done was unacceptable. Then to be questioned to prove we had asked, that’s just beyond ! Having prearranged a late checkout but being locked out of the room at 12 noon was a pain. The rudeness of the man on the front desk didn’t help. Even checking out was not done correctly and I had to point out they had not applied a $100 credit. I tried to get some response from management and after several requests I had a call from Josh. He listened politely but had nothing whatever to say. There are good hotels in Jerusalem, based on our experience the Waldorf is not one of them

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Average Stay
TripAdvisor RatingReviewed 2 days ago

I love the WAJ and have stayed here a half dozen times in the last 5 years. The hotel is beautiful, the location the best but I was disappointed during my last stay over the Succos holiday, mainly with the Food & Beverage. It is very expensive to eat at the hotel during Shabbat...

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I love the WAJ and have stayed here a half dozen times in the last 5 years. The hotel is beautiful, the location the best but I was disappointed during my last stay over the Succos holiday, mainly with the Food & Beverage. It is very expensive to eat at the hotel during Shabbat and the Chagim and while you expect to pay more you also expect great food and excellent service too. We did not have either. They have ample staff but everything is still so slow and disorganized. The food itself was very, very below par and as a family we have voted not to eat our Shabbat and Yom Tov meals at the Waldorf anymore even if we are staying at the hotel. I did mention this to one of the hotel managers. I hate to complain but I really had to. Now some positives! From the moment we checked in and throughout our stay Rula at the front desk was amazing and helpful. We has a terrible smell in our room and she really worked diligently to get to the bottom of it. After 3 days with no improvement she moved us to a new room that was a bit larger and continuously checked up on us for the rest of the stay to ensure we were happy and comfortable. I want to thank her for her excellent customer service! I want to give a shout out to one of the hotel managers - Amira. She is highly professional, approachable and customer service oriented. She is always visible in the dining rooms and lobby and always says hello, addresses you by name and asks if there is anything she can do for you. Overall the hotel is beautiful and we are excited to return.

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Room Service
    • Restaurant
    • Tour Desk
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free WIFI
    • Synagogue
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM

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