K K K S TA

The Waldorf Astoria

  • Photo: The Waldorf Astoria

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1646 traveler reviews
New
6 Stars
TripAdvisor RatingReviewed 1 day ago

If I could give a 6-Star rating I would ! We have been to many hotels in Israel and world-wide but this was one of our most pleasant. The staff especially the front desk was very helpful and always willing to help. When we called the personal assistant for anything it was brought up...

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If I could give a 6-Star rating I would ! We have been to many hotels in Israel and world-wide but this was one of our most pleasant. The staff especially the front desk was very helpful and always willing to help. When we called the personal assistant for anything it was brought up a few short minutes. Breakfast was great with wonderful waiters answering every need and request. We would love to see the pool and spa open soon as the fitness room is small but fit our needs. The hotel has no skipped any detail decor and keep the grounds very clean. There is no outdoor area to sit accept after 6:30 when the outdoor bar opens. Kudos to the staff for treating us like VIPs every step of the way!

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New
Beautiful building ......Poor service
TripAdvisor RatingReviewed 4 days ago

This hotel is in a perfect location and the rooms are really very nice .....except for the pee stains on the marble floor in front of the toilets. They need to polish these floors and put something over the marble so as to prevent these stains in future. Our biggest concern, though, was the...

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This hotel is in a perfect location and the rooms are really very nice .....except for the pee stains on the marble floor in front of the toilets. They need to polish these floors and put something over the marble so as to prevent these stains in future. Our biggest concern, though, was the poor service. At breakfast, we ordered eggs and never received them. Whenever we called the front desk or the concierge, the phone would ring endlessly with no one answering. And when we requested a wake up call, the call never came. Overall...an excellent physical building and rooms, superb location, but service is a real problem that needs attention.

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Excellent Service, But a Kosher Hotel
TripAdvisor RatingReviewed on June 12, 2019

When we arrived in Jerusalem, it was a holiday, Jerusalem City Day, and it was impossible to have taxi drive directly to hotel. Both the taxi and my guide called the hotel and advised them that due to my limited walking ability, I could not walk the half mile down a hill from...

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When we arrived in Jerusalem, it was a holiday, Jerusalem City Day, and it was impossible to have taxi drive directly to hotel. Both the taxi and my guide called the hotel and advised them that due to my limited walking ability, I could not walk the half mile down a hill from drop off point to the hotel. The hotel sent two staff with wheel chair and luggage cart to take me that distance down steep hill to the hotel. Fantastic Service. The only negative is that it is a kosher hotel and I was unaware of this fact. Due to strict Kosher dietary laws, there are two separate restaurants, one for meat and the other for dairy.vegetarian foods. Impossible to eat a cheeseburger as it combines meat and dairy. Dishes that are available are restricted by strict Kosher laws, for example, no pork products and no shell fish. Also no mixing of meat and diary in the restaurants. These facts should be noted more clearly on this site and on the hotel's website.

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Room Service
    • Restaurant
    • Tour Desk
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free WIFI
    • Synagogue
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM