K K K S TA

The Waldorf Astoria

  • Photo: The Waldorf Astoria

TripAdvisor Reviews

TripAdvisor ReviewsBased on 1705 traveler reviews
New
Best Hotel in Jerusalem!
TripAdvisor RatingReviewed 1 day ago

Best Hotel in Jerusalem! the staff set the room up upon arrivallfor my sons 8th birthday and customized a letter to him with cake and juices. they always remember me when im there and are always ready to make my stay amazing.

New
Highly overrated and overpriced.
TripAdvisor RatingReviewed 2 days ago

Though the staff will pretty much tell you what you want to hear, service is lacking. The property is opulently built, a restoration of the old Palace Hotel, but for the $100 million plus renovation, I’d say they overpaid by two to three times easily. For one, completely kosher hotel though Israel is only...

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Though the staff will pretty much tell you what you want to hear, service is lacking. The property is opulently built, a restoration of the old Palace Hotel, but for the $100 million plus renovation, I’d say they overpaid by two to three times easily. For one, completely kosher hotel though Israel is only 30% Hasidic. So pretty much no room service on Sabbath (midday Friday until Saturday night). Plus the extraordinarily small menu to begin with (you can still order kosher, about half a dozen items during sabbath, though anything through room service is a $10 charge, apparently the astronomical price for staying isn’t enough. Secondly, the place is across from a graveyard, so yeah, pretty picturesque. It is about three blocks from the old city in the affluent part of town, and you’ll see that from the local prices which drop the further you get away from the area. The hotel is always full with tourists, meaning you walk out the one entry door to find crowds and buses constantly. Service is lukewarm. The servers at the restaurants are quite professional and hospitable. The cleaning service is horrid, often ignoring the make up room signs (had mine on from 6pm to 4am and still not touched, not even turn down service with fresh towels). So if you like the glitz and marble floors, feel free. Just try not to notice the stains in the carpet. To sum it up, you get a five star hotel with no pool and limited dining for top dollar. Great venue for a wedding, but not a place worthy of its name nor price point.

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New
Amazing property, amazing staff, and amazing location.
TripAdvisor RatingReviewed 4 days ago

This property is just gorgeous and I really like how they maintained the historical look from the previous property. The atrium, is big and has a lot of natural light coming from the ceiling. Due to my status, I was upgraded to King Grand Deluxe room, which didn't have a balcony, but a...

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This property is just gorgeous and I really like how they maintained the historical look from the previous property. The atrium, is big and has a lot of natural light coming from the ceiling. Due to my status, I was upgraded to King Grand Deluxe room, which didn't have a balcony, but a patio. It is at the top for the original building portion of the property. The patio for my room 413, was in a layout that only I had access to the whole "rooftop" area or the original building (4th floor). My personal concierge was very attentive and caring, making sure I had everything I needed. I generally don't eat at the hotel because I'm out sightseeing, but I always have the breakfast. The breakfast option were plentiful, but it is strictly kosher, but that didn't matter to me and my wife. We also got keycard to the gym, but its a small temporary one, and we didn't have time for it anyways. We were served fresh bowl of fruits, water and bottle of wine daily. I'm not sure if it was due to my status, but it was very nice. The rooms were comfortable and clean. The other thing that is great about this place, is the location. If you are planning to visit Old City, this hotel is only a short walking distance away from New gate (uphill) and Jaffa gate (flat). You can even walk through Mamilla mall as you go toward Jaffa gate. Beautiful and luxurious hotel, great service and great location!

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Amenities

    • Suited for

    • Business
    • Conventions
    • Couples
    • Families
    • Kosher
    • Services

    • Air Conditioning
    • Cable/Satellite TV
    • Room Service
    • Restaurant
    • Tour Desk
    • General

    • Accessibility
    • Event Hall
    • Fitness Center
    • Free WIFI
    • Synagogue
    •  
    • Check in: 3:00 PM
    • Check out: 12:00 PM