Hotel Ye’arim – Jerusalem Hills

My guitar is missing.- Updated someone finally contacted me via email. I was given the number of a manger to contact about getting my guitar back- we now are messaging on WhatsApp. He told me: “I had goodwill to help you and you posted on the internet really nasty things about the hotel.” (See my nasty comments and concerns below.) This still does not explain why no one reached out, nor contacted me nor helped me for more than 24 hours... it seems the contact only came only after the publication of this post. (Unless there was a delay in the publication?) I also have no guarantee the retrieval of my guitar (it will take me three public buses to get there) will be smooth. Since now I am labeled as the one in the wrong by the manager for my nasty post. I just hope he will be polite when I enter the hotel, since he writes I had goodwill in the past tense. Rather than offering a commitment to helping me now and a hope I will be a returning guest in the future. .... Upon checkout, I went back to my room but the door was suddenly broken and I could not get back in and security and maintenance could not help before I needed to leave for the airport with my group. It has now been 24 hours and no one has responded to my emails and when I call no one knows what I am talking about even though multiple staff were present in the morning and I left my contact info/room number. I am very disappointed and angry. This is supposed to be a nice establishment. Not one where your belongings get locked in your room due to a broken door and then disappear, or are misplaced, or worse- why are they avoiding me- maybe broken or stolen. I can only wonder what is happening... Will I ever see my guitar again?

My tour Israel group somehow was booked at this tired and worn hotel. As soon as I came into the lobby I called the person who booked this place and said please move us from here as soon as possible. We just spent the night at a 4 star hotel on the Dead Sea. And then we came to the Yearim. Maybe a 2 star at best. The staff tried their best to help accommodate us. Some of the beds were improperly made. There was a place to sell drinks. It was closed up tight. Unfortunately, we stayed there for two nights and then were able to leave for a 4 star hotel in Jerusalem. The hotel is good for youth conferences and young people. Not an older tour group.