K K K S TA

Zion Hotel

  • 10 Dorot Rishonim St, Jerusalem
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from $68 / person

  • Photo: Zion Hotel

TripAdvisor Reviews

TripAdvisor ReviewsBased on 199 traveler reviews
Staff are uncourteous and impolite
TripAdvisor RatingReviewed on October 8, 2019

There is no elevator I had to climb 3 flights of stairways to reach the reception.When I requested help with luggage I was curtly told "its self service"... Then after over 2 hours of waiting a room was prepared another 3 floors up..Another 3 flights of stairs(all together 6 flights of stairways)when I requested for...

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There is no elevator I had to climb 3 flights of stairways to reach the reception.When I requested help with luggage I was curtly told "its self service"... Then after over 2 hours of waiting a room was prepared another 3 floors up..Another 3 flights of stairs(all together 6 flights of stairways)when I requested for another floor I was refused..Atleast the man at the desk agreed to carry one medium weight bag.I had to wait in corridor until they yet fixed the room though they said it was ready and when I entered the "prepared room" there was a fly in the room... So pesticide was sprayed to remove it..Which I believe is not healthy for any guest to inhale.In comparison to other hotels I have stayed, I must say that my initial impressions have been very poor. But I could see that the hotel is very centrally located... It will be good if the management gives a thorough training to employees on how they must treat guests.I believe they spoke in Arabic with each other so they may be not your usual staff; as it is Yom kippur; but other than a lady who did housekeeping I cant find the others to be friendly at all... I am yet to discover the facilities you afford.I wish you well with a better choice of staff. 1st impressions matter much in the hospitality industry.Entrance and welcome and customer care is key if you choose to attract a good clientele and good report. Shana Tova!!

Less
Nice Hostel price/quality
TripAdvisor RatingReviewed on July 18, 2019

The hostel is cheap and the employees nice. The room was spacious and very clean, it had it’s little Jerusalem’s charm. The location is great in the heart of the New city and also close the the old one.

Worst hotel ever
TripAdvisor RatingReviewed on July 14, 2019

Will put it simple: If you like /getting your door open unannounced while your naked / flys in your tuna salad / staff of teenagers 15-16 year olds or 80+ receptionist it’s your perfect place to stay.

Amenities

    • Suited for

    • Couples
    • Services

    • Air Conditioning
    • Dry Cleaning
    • Fax / Photocopying
    • Heating
    • Laundry
    • Restaurant
    • Tour Desk
    • General

    • Free WIFI
    • Pets Allowed
    •  
    • Check in: 2:00 PM
    • Check out: 11:00 AM