Zion Hotel

The location of the hotel is spot on! It is 30-40 mins away from the Old City of Jerusalem. And it is in the heart of the New town city center. LOads of shops and restaurants around. Breakfast was included in the price and it was actually great. They had various dishes. Coffee and tea are available at all times at the reception/lobby area. Sadly, the Wi-fi was only available in the lobby. The room was nothing special, just a classic hotel room. I would recommend choosing one with a balcony... though!!

There is no elevator I had to climb 3 flights of stairways to reach the reception.When I requested help with luggage I was curtly told "its self service"... Then after over 2 hours of waiting a room was prepared another 3 floors up..Another 3 flights of stairs(all together 6 flights of stairways)when I requested for another floor I was refused..Atleast the man at the desk agreed to carry one medium weight bag.I had to wait in corridor until they yet fixed the room though they said it was ready and when I entered the "prepared room" there was a fly in the room... So pesticide was sprayed to remove it..Which I believe is not healthy for any guest to inhale.In comparison to other hotels I have stayed, I must say that my initial impressions have been very poor. But I could see that the hotel is very centrally located... It will be good if the management gives a thorough training to employees on how they must treat guests.I believe they spoke in Arabic with each other so they may be not your usual staff; as it is Yom kippur; but other than a lady who did housekeeping I cant find the others to be friendly at all... I am yet to discover the facilities you afford.I wish you well with a better choice of staff. 1st impressions matter much in the hospitality industry.Entrance and welcome and customer care is key if you choose to attract a good clientele and good report. Shana Tova!!