מלון גולדן וולס

The location close by Damascus Gate could not be better and the cost is reasonable in an expensive city. The rooms are adequate but on several occasions were not properly serviced. Dirty cups unattended coffee supplies not replenished and table tops not cleaned. Small points quickly put right when raised but some quality control needed. Lounge area and rooftop sitting area overlooking city walls a bonus. Dining room let down by cramped food service area (buffet). With large pilgrim groups all eating at same time an unedifying scramble at breakfast results. Interesting to see people queuing for the one toaster before even grabbing cereals. Food quality reasonable both morning and evening. Reception proved helpful when we asked for guidance to visit Museums. All in all a city hotel in the right place with no frills. If the purpose of your visit is sightseeing and you are not looking for luxury then this will meet your needs.

The location next to Damascus gate is good and ideal for visiting the Qibli mosque and dome of the rock for the daily 5 times prayer. Good reception area and dinning room. We went during the last two weeks of the fasting month (Ramadan) and the hotel was very busy. The restaurant staff are excellent and the early morning breakfast/meal was very good. The hotel is let down by the front desk reception staff ( especially the morning staff) who are incompetent, unfriendly, not accommodating. Simple manners are lacking , it may be due to being overwhelmed by the number of visitors. Definitely need to go for some PR training. The bedroom on second floor , not - renovated part are small, tired , and the barroom needs overhauling urgently. Hopefully the management are not taking the pilgrim visiting during Ramadan for granted and will improve on the shortcomings. Potential for being a very good hotel with certain improvements.

Having just had 3 nights in Galilee 16 of us arrived at the Golden Walls, the location was excellent, the lobby relaxed and the roof terrace was a great place to start or finish the day. Some of the service was not brilliant, the food was okay, and the Sultans night whilst fun was a bit of an odd event. The staff however were friendly, helpful and efficient, in the bar and reception tasks. Hey! we had a great time, yes I'd return the location of this newly named Pilgrims Palace has to be the best in Jerusalem.