מלון הולילנד

Stayed here with a group pilgrimage to the Holy Land. Approach to hotel is not inspiring as it is in the old town on a very noisy and dirty street. 32 of us checked in at the same time and all made for the lifts at the same time with our luggage. Only two small lifts which when filled with luggage could only accommodate 2 or 3 people at a time. A member of staff arrived and pushed his way past everyone waiting to the front of the queue. When the lifts arrived he barged into it in shouting "business, business" and closed the door. So it was a long wait to get into the room. Inside the room was fairly clean but dirty scuffs on the walls. No hotel information and although there is a TV on the wall no signs of a control or instructions how to operate it. The kettle was half filled with water and had not been emptied. No long life milk or milk powder in the room and it has to be got from the bar where they tried to charge for it. The day after we arrived it was very very hot and we returned to the room about 2.00pm desperate for a cool shower. Housekeeping had removed the towels for cleaning but had not replaced them. Phoned reception and was told towels were in the laundry. It appears they don't have enough towels to replace them as they are removed. Same in dining room, we asked for wine glasses and although there were water glasses on the table they had no wine glasses. They did have a few smaller glasses we used for wine but not enough for everyone. The food is good and self service but not a great selection. In all a good place to rest your head but not recommended.

The hotel view was spectacular the beds were comfy. But there were marks up the wall not all the plug sockets worked the shower leaked when we would shower and it was be like a flour in our bathroom when we went to the hotel to tell them our electric shut off they said they would fix it and they didn’t we came back from 8hrs of touring to the electric still not working and had to go back down and tell them again. At 9pm there would be a tone of cars that would leave there and beep they’re horns until they left which was about 45mjns of beeping. It is located right by herodes gate and you went straight into the market which was great. The staff in the restraint were lovely so helpful the people on the desk and the staff that would come out to the room were rude. There is a beautiful panoramic view bar on the roof and that is stunning absolutely beautiful.