Ima

We had a work day out and finished with dinner at this restaurant. We ordered the set meal, which was plentiful and the frena pitta was outstanding.... Fresh, fluffy and very morish.... As were the salads. I understand that all the items are home made including the hummus. The main downside was the service, the desserts (which were not special in any way), the hot drinks (all came very weak and the nana was very sparse).. Apart from the chicken, I wasn't particularly impressed with the meats that were served. The chicken liver and steak were over cooked and kebab was not to my liking.. Not sure I would recommend this restaurant unless there were some changes made. I don't think the meal was value for money...

Went to Ima last night with a group of 16 on a reservation made the night before. All started off well as the orders were taken, and then chaos. Hummous was put on the table and it took 15 minutes to get bread to eat the hummous, and only after I went to the manager and made a stink. Repeated requests for water went unanswered. Food was brought out haphazardly with appetizers mixed in with main meals, but only a couple of mains, which were taken back after we complained. They claimed a mistake was made and the meals were meant for another table. When the main meals finally came out, it was over an hour after we sat down. The side dishes came out way after the meals and were thrown on the table because the waitress had no idea who ordered what and we needed to sort that for ourselves. Our table wasn't the only chaos. The people at a table of 4 across the way were also complaining at the incredible wait to get food and a group from Ben Gurion University got into an argument with the manager over the lack of service and replenishment of food. To make up for the situation, the waitress offered desert for everyone and came back with three plates of sorbet and two baklava for 16 people. But the worst was yet to come. As I was paying, the manager came to me and said the following: You reserved the table for 7:30 and only had everyone sitting at 7:45. We had all the food to you by 9:15 and that is the best we can do, so really we should be happy. Oh, and when I told him that his response was really inadequate, his response was, what do you want, I sent you desert on the house. So in short, food is good at Ima but I will not go back after the atrocious service and amazingly rude comment by the manager. There are plenty of places with good food and service.