Valero

Having just returned from dinner for 4 at Valero , I feel obligated to share my experience and give fair warning to others The restaurant prides itself in its "exclusive " wagyu beef and cuts. It prices the meats per portion of 100g I ordered a 300 cut of "wagyu" ribs and I also fancied a lamb chop - I specifically asked what the size of each cut was as the lamb was $20 for 100g or $200 a kg ! The waitress told mr that each chop was trimmed to 100g And I ordered 2 for $40 The food was presented and cooked well - the wagyu was a local interpretation and imitation and bore no resemblance to " wagyu" and it's unique taste I was served 1 chop - on a plate - nicely cooked medium but 25% fat. The meal in general was a success and passing on non Dairy deserts we asked for our bill. The bill was presented and after a quick check I commented that I had been charged for 2 lamb portions whilst only receiving 1. The waitress immediately said she would check and returned requesting I accompany her to the kitchen. I declined and asked her to charge the full amount plus 12% service , eager to leave I can find no better way of description other than the waitress forcefully pulled me from my table - in a friendly manner and insisted I come to the kitchen I again refused and again was forced from my chair Once escorted to the kitchen - I was attacked by 3 kitchen staff - a weight scale and pieces of raw meat ! They then told me that my chop was large and therefore I was charged for 2 !! Trying to prove it by waving raw chops loaded with fat in my face - in the middle of a crowded restaurant Absolute complete rubbish ! I received 1 piece of small lamb - not trimmed and not anywhere near 200g or $40. I then endured the most humiliating abuse from the kitchen staff , with the chef throwing the money telling me that my likes where not welcome !! I have been fortunate to travel extensively in my 50 yrs here , I have lived in London , NY , France and had the pleasure of a lamb chop or two , never have I been so shocked and disgusted by such a reaction. My claim/question was 100% justified , if the restaurant charges by the gram - don't do blatantly rip off your clientele. That's theft ! However good the food may be - Valero gets a fat ZERO got customer service and will not see any return business from myself Or my friend or family The owner/'management ruined a nice meal with friends The whole concept of customer service seems of no value to Valero who prefer to cheat a client and ruin his evening Well done Whilst my Rating is terrible as I am still shocked how I was treated - the food was good - overpriced but good Don't be tempted by the wagyu it's FAKE bred in the Golan